The Role
We are looking for an experienced Salesforce Tester to join our Technical Services team. You will ensure that changes to our Salesforce CRM and connected systems meet quality standards before they reach production.
This is a hands-on testing role. You will be writing test cases, executing them, raising defects, and owning the sign-off process. You will also play a key role in preparing our business users for testing, running demos, and supporting UAT cycles.
What You will Be Doing
- Perform end-to-end testing across systems, validating that data flows correctly between Salesforce, NetAdmin, and integrated platforms throughout the order, provisioning, and service lifecycle.
- Create and maintain test plans and test cases covering functional, regression, and integration testing across Salesforce CRM, NetAdmin, and third-party integrations.
- Design and manage test data to support all testing stages, including UAT preparation.
- Execute test cycles and validate API integrations using Postman, covering request/response behaviour, data integrity, and error handling.
- Log defects with clear reproducible steps, expected vs actual results, and severity classifications, tracking them to resolution with developers and supplier teams.
- Coordinate testing activities with external supplier teams, raising risks and dependencies early in cross-functional discussions.
- Prepare business users for UAT with test packs and briefing documents, support them during execution, and provide formal sign-off.
- Provide test evidence and quality sign-off for releases, ensuring that changes meet acceptance criteria before progressing through the change and release management process.
- Deliver demos of new functionality to business users and maintain regression suites across releases.
What We are Looking For
- Proven manual testing experience in a commercial environment, with hands-on Salesforce CRM testing and REST API testing using Postman.
- Able to write test plans and test cases from functional specs and user stories, with strong defect management from logging through to closure.
- Experience creating and managing test data sets, including an understanding of data dependencies.
- Experienced in supporting and facilitating UAT with business users, confident working across both technical and non-technical teams.
- Experience in telecoms, broadband, or utilities is a plus, as is familiarity with third-party supplier integrations and ISTQB Foundation or equivalent.
You will also be responsible for System Integration Testing across our order journey and provisioning platforms, ensuring that changes function correctly across Salesforce, NetAdmin, and other integrated systems before release.
Systems & Tools
- Salesforce CRM
- NetAdmin OSS/BSS
- Postman/ REST API testing
- Jira (or equivalent defect tracking).
- Xray
- Confluence or equivalent documentation platform
Why Trooli?
At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.
At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to [email protected]. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Employee discount
- On-site parking
Work Location: In person
