Customer care manager Work, Jobs in Malborough, Dev (with Salaries)

Customer Care Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
Cafe Manager
The Curator —Modbury
- £29,120 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
3d
Front of House Team Leader - Jacks Patch
Otter Garden Centres —Bishopsteignton
- £20,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
3d
AREA MANAGER
Domino's —Torquay
- £33,000 - £49,000 a year
- Full-time
- Customer service
- Human resources
- Leadership
- Flexitime
- Work from home
MINI Sales Manager
Ocean Group —Plymouth
- £40,000 a year
- Full-time
- Management
- Sales
- Leadership
- Annual leave
- Referral programme
Quick apply
Business Development Manager (BDM) - Plymouth - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Plymouth
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
District Manager
Cobra Coffee —Plymouth
- Full-time
- Hospitality
- JavaScript
- Leadership
- Employee discount
- Life insurance
3d
Branch General Manager
DFS —Torquay
- £38,449 - £50,000 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
10d
Shift Manager
Symbro LTD —Plymouth
- £13.50 an hour
- Full-time
- Customer service
- Quick service & fast food restaurant
- Communication skills
- Annual leave
- Employee discount
Quick apply
Store Manager
Toolstation —Plymouth
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
1d
Team Leader
Signature Strawberries LTD —Plymouth
- £13.50 an hour
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
2d
Bar Manager & Deputy General Manager
Bonne Santé - Plymouth —Plymouth
- £14 - £15 an hour
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
8d
Business Development Manager
Vindis Group —Plymouth
- Sales
- Customer service
- Employee assistance programme
Retail Area Sales Manager - South West England
The Works —Plymouth
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Cafe Manager
Kents Cavern —Torquay
- Full-time
- Hospitality
- Leadership
- Café
Quick apply
3d
Hotel - Duty Manager
Premier Inn —Plymouth
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
8d
Assistant manager – Social Bar & Kitchen or The Bear Newton Abbot
Social Bar & Kitchen —Newton Abbot
- £12.71 - £14.00 an hour
- Full-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
3d
Front of House Team Leader – Jack’s Patch
Otter Garden Centres —Bishopsteignton
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
3d
Account Manager- Multi Branded- Multi Sites in Plymouth/Cornwall- 37.5 hours
Orveon Global Ltd UK —Plymouth
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Branch Manager
Connells Group —Totnes
- Full-time
- Leadership
Quick apply
1d

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Customer Care Manager

Barnes Aerospace -
Newton Abbot

Quick apply

Job details

Permanent

Qualifications

CRM software
Customer service
ERP systems
Bachelor's degree
Data management
Continuous improvement
Customer relationship management
Organisational skills
Contracts

Full job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service
Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is
accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent,
high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General
Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.

Core Responsibilities:

Serve as the site's primary point of contact for customer communication/escalations post-deal.
Oversee backlog review, order entry, and customer scorecard management.
Support contract closeout and post-sales follow-up activities.
Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues
to commercial leadership and site management as necessary to ensure swift resolution.
Monitor customer satisfaction and lead visits/audits.
Disseminate contract requirements, deliverables, and terms and conditions to functional areas.
Oversee the review and analysis of the Customer Service Analyst’s daily activities, including but
not limited to customer schedule changes to understand impact to sales plan and operations;
coordinate and administer any pricing changes required by customer changes.
Responsible for monitoring and maintaining standard work practices at the site level to ensure
consistency, compliance, and operational excellence.
Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies
regarding export compliance and federal acquisitions. Ensure small business plans and reporting
are completed as required.
Lead, develop, and coach a high-performing customer service team by enhancing skills through
regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance
outcomes.
Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both
Defense and Commercial) to include but not limited to training, shipping, contract review, license
and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance
issues are addressed during the quoting process for customers.
Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring
data accuracy and clarity in performance updates.
Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with
customer.
Responsible for end-to-end proposal management.
Responsible accurate Salesforce data management.

Qualifications:

5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations,
demonstrating empathy and professional persistence.
Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely
updates and professional communication, even under pressure.
Strong problem-solving & escalation management skills in which you can quickly identify root causes of issues (e.g., delivery or
quality problems) and engage appropriate teams to resolve them.
Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and
commercial teams to align responses to customer needs.
Strong organizational skills for managing data, priorities, and timelines.
Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement.
Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities.
Travel requirement ~10%

Education Requirements:

Bachelor’s degree preferred; relevant experience acceptable in lieu.

MB Aerospace Newton Abbot Ltd, A Barnes Aerospace Company, is an Equal Opportunity Employer.

MB Aerospace Newton Abbot Ltd, a Barnes Aerospace Company, is a subcontractor to the United States Government and provides defence services involving technical data and products governed by the Arms Export Control Act and the International Traffic in Arms Regulations (ITAR), 22 C.F.R. parts 120 - 130 and the Export Administration Act and the Export Administration Regulations (EAR), 15 C.F.R. parts 730 – 774 (“Export Laws”). All candidates are subject to review and governance under such Export Laws and any offer of employment may be subject to additional considerations and/or conditions.

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Refine Your Search

customer care manager jobs in malborough, dev

Customer Care Manager

Cafe Manager

Front of House Team Leader - Jacks Patch

AREA MANAGER

MINI Sales Manager

Business Development Manager (BDM) - Plymouth - Circa 41k Basic - 53k OTE Uncapped

District Manager

Branch General Manager

Shift Manager

Store Manager

Team Leader

Bar Manager & Deputy General Manager

Business Development Manager

Retail Area Sales Manager - South West England

Cafe Manager

Hotel - Duty Manager

Assistant manager – Social Bar & Kitchen or The Bear Newton Abbot

Front of House Team Leader – Jack’s Patch

Account Manager- Multi Branded- Multi Sites in Plymouth/Cornwall- 37.5 hours

Branch Manager

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