Weekend contact centre agent Work, Jobs in Maldon, Ess (with Salaries)

Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Operations Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Customer service
- Machine learning
- Employee discount
- Referral programme
Senior Sales Executive
Keepmoat Homes —Southend-on-Sea
- Full-time
- Sales
- Communication skills
- Negotiation
- Employee discount
Health & Fitness Coach-Kent Sheppey Leisure Complex
The Maidstone Leisure Trust —Sheerness
- Part-time
- IT
- Communication skills
- Employee assistance programme
- Gym membership

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Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto…
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weekend contact centre agent jobs near maldon, ess

Weekend Contact Centre Agent

Pinnacle Group -
Chelmsford

Quick apply

Job details

Fixed term contract
£12.21 an hour

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for new, skilled Call Centre Operatives to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a weekend only position for 20 hours per week where the suitable candidate will be required to work both Saturdays and Sundays. You will work the below hours on a two week rota basis -

Week 1 - 8am to 6.30pm
Week 2 - 12pm to 10.30pm

This will on a fixed term contract until the end of June 2026 and could well be extended beyond that.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

Must be able to work Saturday AND Sunday every week.
Previous customer service experience.
Exceptional telephone manner.
High levels of resilience and motivation to succeed.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme

Quick apply

Refine Your Search

weekend contact centre agent jobs in maldon, ess

Weekend Contact Centre Agent

Contact Centre Agent (Evenings and Weekends)

Customer Operations Specialist

Senior Sales Executive

Health & Fitness Coach-Kent Sheppey Leisure Complex

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