Customer support & client services occupations Work, Jobs in Malmesbury, Wil (with Salaries)

Customer Advisor
Ecotricity —Stroud
- £25,905 - £29,410 an hour
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Microsoft Access
- Free parking
- Employee discount
Quick apply
11d
Customer Service Team Leader
Ecotricity —Stroud
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
6d
Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Onboarding Team Supervisor
Redkite Law —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
Quick apply
Customer Service Representative - Bristol
Diligenta —Bristol
- £24,570 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative (Inbound)
Alexander Mann Solutions (AMS) —Bristol
- Customer service
- Financial services
- In-person
12d
Customer Success Representative (Pro Clients)
Leafe —Bristol
- £25,000 - £30,000 a year
- Full-time
- Hospitality
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
Customer Feedback Officer
BRC Jobs —Bristol
- £30,015 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
1d
Call Handler -Part time
Beefy's Skips Ltd —Swindon
- From £12.75 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
2d
Customer Service Coordinator
DS Smith —Devizes
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
8d
Microtricity Customer Relationship Manager
Ecotricity —Stroud
- £30,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Microsoft Office
- Work from home
- Employee discount
Quick apply
9h
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Sales Support Executive
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Customer Experience Executive
PIB Group Services Ltd. —Gloucester
- £22,932 - £27,232 a year
Quick apply
7d
Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
Contact Advisor (Part-Time)
Capita —Upavon
- £20,124 a month
- Part-time
- Customer service
- Microsoft Office
- Free parking
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply

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customer support & client services occupations jobs near malmesbury, wil

Customer Advisor

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,905 - £29,410 an hour
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Paid volunteer time
On-site parking

Qualifications

CRM software
Microsoft Excel
Microsoft Access
Customer service
Computer literacy
Organisational skills
IT
Communication skills
Time management

Full job description

About The Role

Exciting and rewarding opportunity to work within Ecotricity’s Microtricity department - a department dedicated to the Feed-in Tariff scheme via microgeneration and managing the Energy Saver Plan and the Britwind billing function.

The successful candidate will possess exceptional customer skills and enjoy problem solving. It is a varied position dealing with a wide customer demographic from domestic installations to large scale corporate installs. You will be given autonomy to support the customer in all aspects of their lifecycle with Ecotricity in respect of their microgeneration installation or their ESP account.

This department provides substantial training and support to ensure you develop and achieve your professional goals, as well as being an expert in your field. In-turn; you will be providing the best possible service to the customer.

Microtricity is responsible for facilitating Ecotricity’s involvement in Ofgem’s Feed-in Tariff scheme. The end-to-end journey from the registration of their microgeneration equipment, through to them being billed quarterly is all handled by Microtricity.

What you will do…

Provide exceptional customer service to Microtricity customers through any issues or problems that they may have – over the phone, by email and face-to-face
Take ownership and resolve all queries relating to Ecotricity’s operation of the Feed-in Tariff and Energy Saver Plan scheme’s
To handle all Microtricity related administrative duties, including but not limited to:
Processing new Feed-in Tariff sign-ups on internal systems and Ofgem’s CFR
Checking and verifying all documentation relating to Feed-in Tariff applications
Processing Meter Readings each quarter and related enquiries
Processing Microtricity payments and related enquiries
Processing Home Moves
Handling other Feed-in Tariff related queries from internal and external customers
Handling possible billing queries
Liaising with third party regulators and affiliates to reach suitable outcomes for both Ecotricity and the customer
Liaising with Multi-Site Generators in relation to site or account specific queries
Handle all Microtricity related administrative duties and ad-hoc tasks as required by the team
Constantly refreshing your knowledge on feed-in tariff

About You

Knowledge, skills and experience:

Skill Set Required

Excellent verbal and telephony skills.
Excellent written communication –emails/letters etc.
Exceptional standard of numeracy.
Exceptionally high standard of accuracy & attention to detail.
Ability to multi task and manage a varied work load.
Highly computer literate including in MS Excel and Access
Good time management & personal organisational skills.

Specific Knowledge Required

Essential:

Experience of using customer management CRM systems
Experience within a customer service focused environment
Experience using Excel spreadsheets and Access databases

Desirable:

Understanding or awareness of the ‘Feed in Tariff Scheme’
Experience of Ofgem renewable policies
Experience working within a heavily regulated environment
An awareness and understanding of the utility industry
Billing experience

Behaviours:

Manages relationships effectively both internally and externally
Influences outcomes by using effective negotiation
Treats customers the way we like to be treated ourselves
Solutions focused and resourceful
Committed to continual improvement
Engaging and motivating attitude and style
Methodical and organised, managing own work
Is receptive to feedback and acts accordingly
Exceptional team player who builds open and supportive relationships
Flexible and adaptable approach to work
Creative and innovative

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,905.00-£29,410.00 per hour

Benefits:

Cycle to work scheme
Free parking
On-site parking

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Ecotricity offers Hybrid working, can you reliably commute to Stroud Gloucestershire?

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in malmesbury, wil

Customer Advisor

Customer Service Team Leader

Helpdesk Team Manager

Operational Customer Service Advisor

Onboarding Team Supervisor

Customer Service Representative - Bristol

Customer Service Representative (Inbound)

Customer Success Representative (Pro Clients)

Customer Service Coordinator

Customer Feedback Officer

Contact Centre Advisor

Call Handler -Part time

Customer Service Coordinator

Microtricity Customer Relationship Manager

Customer Success Executive (Junior)

Sales Support Executive

Customer Experience Executive

Customer Experience Representative

Contact Advisor (Part-Time)

Customer Experience Agent

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