Distribution manager Work, Jobs in Malmesbury, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Junior Commercial Manager
Imagine Cruising —Royal Wootton Bassett
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
Quick apply
11d
Same Day Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Corsham
- £30,537 a year
- Full-time
- Driving
- In-person
- Communication skills
- Employee assistance programme
Quick apply
12d
Assistant Branch Manager
Alliance Automotive Group LV —Cirencester
- Windows
- Employee discount
Quick apply
6d
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Corsham
- £30,537 a year
- Full-time
- Customer service
- Driving
- In-person
- Employee assistance programme
Quick apply
2d
Branch Manager
Alliance Automotive Group LV —Swindon
- Windows
- Employee discount
Quick apply
6d
Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
3d
Business Development Manager
Powerforce —Bristol
- £28,000 - £32,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Annual leave
- Employee discount
Assistant Manager
TK Maxx —Bristol
- Full-time
- Continuous improvement
Buying Executive
Creed Foodservice —Cheltenham
- Up to £28,560 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
2d
New Business Manager
Brakes —Bristol
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
Digital Solutions Engineer
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
5d
Product Manager
Imagine Cruising —Swindon
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Free parking
- Flexible schedule
Quick apply
Full-time Admin Operations Assistant
JG Travel Group —Cheltenham
- Weekend availability
- Hotel
- Employee discount
- Referral programme
Quick apply
12d
Distribution Centre Manager - Bristol
DPD Group UK —Bristol
- Full-time
- Free parking
Quick apply
Administrator
North and West Gloucestershire Citizens Advice —Gloucester
- £24,454 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Business Development Manager
Alliance Automotive Group LV —Bristol
- Sales
- Presentation skills
- Communication skills
- Employee discount
Quick apply
6d
Warehouse Operative
PSV Glass & Glazing ltd —Bristol
- £28,860 a year
- Full-time
- Microsoft Word
- Driving
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Project Manager
M Group —Bristol
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
9d
Distribution Accounts Manager
SonicWall —Cirencester
- Remote
- Sales
- Salesforce
- English
Quick apply

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distribution manager jobs near malmesbury, wil

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

distribution manager jobs in malmesbury, wil

Helpdesk Manager (Telecoms)

Junior Commercial Manager

Same Day Pharmaceutical Delivery Driver

Assistant Branch Manager

Pharmaceutical Delivery Driver

Branch Manager

Team Administrator

Business Development Manager

Assistant Manager

Buying Executive

New Business Manager

Digital Solutions Engineer

Product Manager

Full-time Admin Operations Assistant

Distribution Centre Manager - Bristol

Administrator

Business Development Manager

Warehouse Operative

Project Manager

Distribution Accounts Manager

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