Support control room operator Work, Jobs in Malpas, Chs (with Salaries)

Night Security Control Room Operator
Copeland Group Services —Wirral
- £32,400 - £36,800 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
1d
Support Control Room Operator
Anchor Group Services —Chester
- £13.45 an hour
- 12 hour shift
- Continuous improvement
- Employee assistance programme
1d
Fermentation Process Operator
Elanco —Liverpool
- Full-time
- Maintenance
- Forklift
- Continuous improvement
Quick apply
7d

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Dispatcher
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Night Security Control Room Operator

Copeland Group Services
Wirral

Quick apply

Job details

Permanent | Full-time
£32,400 - £36,800 a year
1 day ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Payroll administration
Shift management
Payroll management
Data entry
Organisational skills
Security
Customer interaction
Communication skills
Time management
Rota coordination

Full job description

About Copeland Group Services

Copeland Group Services is a leading provider of integrated security solutions across the UK. We pride ourselves on delivering outstanding service to our clients across various sectors. We are currently seeking a professional, organised, and proactive Security Controller to join our team and support the operational management of our mobile patrol and manned guarding services.

Role Overview

As a Security Controller, you will be a key point of contact for both clients and operational staff. You will oversee day-to-day coordination of security patrols, rostering, job management systems, and client communications. Your role ensures that all client requirements are met professionally and efficiently, while supporting internal processes related to payroll, reporting, and compliance.

Key Responsibilities

Communications

Answer incoming phone calls and direct appropriately.

Respond promptly and professionally to client enquiries via phone and email.

Ensure management is informed of any client issues that may affect service delivery or relationships.

Client Job Management

Ensure all client jobs are correctly logged, updated, and closed down on relevant applications.

Post all scheduled patrol routes on the company’s job management system in advance.

Check for missed jobs daily, investigate any discrepancies, correct them in the system, and inform clients with the reason for any missed job.

Send completed patrol reports to clients in a timely and accurate manner.

Mobile Patrol Officer Oversight

Maintain a daily log of all patrol officers’ hours on the internal spreadsheet to support accurate wage calculations.

On the 1st of each month, send mobile patrol officers a summary of their hours and a breakdown of expected pay.

Manned Guarding Administration

Create and maintain rotas for all manned guarding sites at least 3 months in advance.

Communicate shifts clearly to all officers via each site’s WhatsApp group.

Manage and record staff holidays, sickness, and shift blowouts effectively.

Log manned guarding hours daily on the spreadsheet to support accurate payroll.

On the 1st of each month, send officers their monthly hours and expected pay breakdown.

Monitoring & Compliance

Monitor the company’s vehicle tracking software and carry out regular spot checks on driver behaviour including speeding, harsh braking, and idling.

Report any issues or concerns to management promptly.

Key Skills and Attributes

Strong organisational and time management skills.

Excellent communication skills – written and verbal.

High attention to detail and accuracy in data entry and reporting.

Comfortable working with spreadsheets, job management systems, and tracking software.

Ability to handle multiple tasks in a fast-paced, reactive environment.

Discretion and professionalism when handling sensitive or confidential information.

Confident in taking initiative and solving problems independently.

Job Types: Full-time, Permanent

Pay: £32,400.00-£36,800.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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support control room operator jobs in malpas, chs

Night Security Control Room Operator