Customer experience associate Work, Jobs in Malvern, Wor (with Salaries)

Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sales Associate, 32h - Tewkesbury, UK
Under Armour —Tewkesbury
- £12.75 - £14.03 an hour
- Part-time
- English
- Communication skills
- Employee discount
- Flexible schedule
9d
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Worcester
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
8d
Urban Outfitters Sales Associate (Fixed Term Contract) - Cheltenham, UK
Urban Outfitters —Cheltenham
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Nights Associate
The Green Dragon Hotel —Hereford
- From £12.81 an hour
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
Retail Sales Associate
Sunglass Hut —Cheltenham
Sales Associate
Ernest Jones —Hereford
- £12.71 an hour
- Part-time
- Employee discount
10d
Operations Manager, Amazon Logistics, Amazon Logistics
Amazon UK Services Ltd. —Berry Hill
- Full-time
- Engineering
- English
- Master's degree
12d
Associate Product Manager
Open GI —Worcester
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
2d
People Business Partner
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Full-time
- Human resources
- Leadership
14d
Self Employed Delivery Driver
TGB Logistics Ltd —Droitwich
- Up to £780 a week
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
7d
Anthropologie Sales Associate (10hr Contract) - Cheltenham, UK
Anthropologie —Cheltenham
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
4d
Associate Product Manager
Open GI Limited —Worcester
- Bachelor's degree
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Brand Ambassador
REL Field Marketing —Evesham
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Employee discount
- Life insurance
Quick apply
3d
Store Supervisor
TNF —Tewkesbury
- Weekend availability
- Sales
- English
- Microsoft Office
- Employee discount
Quick apply
4d
Full Time Supervisor, Tommy Hilfiger - Cotswolds Designer Outlet
Tommy Hilfiger —Tewkesbury
- Full-time
- Management
- Maintenance
- Communication skills
8d
Associate Manager Supply Chain Continuous Improvement
Kohler —Cheltenham
- £50,000 - £56,000 a year
- Continuous improvement
- No degree
11d
Senior IT Business Analyst
Kohler —Quedgeley
- Microsoft Excel
- Computer Science
- SQL
4d
Associate Procurement Lead (Government Equivalent – Associate Commercial Lead)
GCHQ —Cheltenham
- £56,962 a year
- Full-time
- Hybrid work
- Management
- Travel
- Mentoring
- Annual leave
- Work from home
Associate Commercial Lead
MI5 - The Security Service —Cheltenham
- £56,962 a year
- Part-time
- Management
- Presentation skills
- Travel
- Annual leave
- Work from home

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Associate Customer Relationship Manager

nGeneration -
Bromsgrove

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As an Associate Customer Relations Manager (ACRM), you will play a pivotal role in ensuring the satisfaction of our clients by helping Account Managers, manage their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as a point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Assist with Administration tasks for the Account Management team and the Business Support Team.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Assist with managing customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Possibility of attending customers head office as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £28,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer experience associate jobs in malvern, wor

Associate Customer Relationship Manager

Sales Associate, 32h - Tewkesbury, UK

Asset Experience Associate

Urban Outfitters Sales Associate (Fixed Term Contract) - Cheltenham, UK

Nights Associate

Retail Sales Associate

Sales Associate

Operations Manager, Amazon Logistics, Amazon Logistics

Associate Product Manager

People Business Partner

Self Employed Delivery Driver

Anthropologie Sales Associate (10hr Contract) - Cheltenham, UK

Associate Product Manager

Brand Ambassador

Store Supervisor

Full Time Supervisor, Tommy Hilfiger - Cotswolds Designer Outlet

Associate Manager Supply Chain Continuous Improvement

Senior IT Business Analyst

Associate Procurement Lead (Government Equivalent – Associate Commercial Lead)

Associate Commercial Lead

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