Customer experience specialist Work, Jobs in Malvern, Wor (with Salaries)

Lloyds Banking Group Customer Support - Worcester
Lloyds Banking Group —Worcester
- £20,960 - £26,200 a year
- Part-time
- Customer service
- Financial services
- Banking
3d
Lloyds Banking Group - Customer Support - Worcester
Lloyds Banking Group —Worcester
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
3d
Customer Resolutions Adviser - Worcester
Foxtons —Worcester
- £26,000 - £28,000 a year
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
5d
Customer Assistant
Lidl —Worcester
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
22h
Sales Executive
WeBuyAnyCar —Malvern
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Sales Support Specialist
Furndeco Limited —Gloucester
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Technical Customer Support Specialist
team.blue UK —Worcester
- 12 hour shift
- Hybrid work
- English
- Linux
3d
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
12d
General assistant
Holroyd Howe —Great Malvern
- Weekend availability
- Restaurant
- School
- Employee assistance programme
- Employee discount
Quick apply
Oven cleaner
Oven Support England LTD —Worcester
- Up to £35,000 a year
- Overtime
- Customer service
- Maintenance
- No experience needed
Quick apply
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Landside Operations Assistant
Gloucestershire Airport Ltd —Cheltenham
- £24,853 - £27,272 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
10h
Debt Collection Agent
Automoney Trust Limited —Redditch
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
5d
Marketing Executive (Content & Growth)
Pooki Presses Ltd —Cinderford
- £24,420 - £32,000 a year
- Full-time
- Hybrid work
- Social media management
- Project management
- Marketing
- Free parking
- Flexitime
Quick apply
4d
HR Consultant/Employee Relations Specialist
Redwing Solutions Ltd —Redditch
- Up to £46,500 a year
- Weekend availability
- Human resources
- SharePoint
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
Lloyds Banking Group Customer Support - Kidderminster
Lloyds Banking Group —Kidderminster
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
3d
Service Delivery Specialist
QA Limited —Cheltenham
- AI
- Annual leave
- Employee assistance programme
4d
Service Delivery Specialist
QA —Cheltenham
- AI
- Annual leave
- Employee assistance programme
4d
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
12d
Global Marketing Specialist
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
- Sales
- AI
- Communication skills

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Lloyds Banking Group Customer Support - Worcester

Lloyds Banking Group -
Worcester

Apply Now

Job details

Part-time
£20,960 - £26,200 a year
3 days ago

Benefits

Company pension

Qualifications

Customer service
Financial services
Banking

Full job description

End Date

Friday 26 June 2026

Salary Range

£26,200 - £26,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A part-time branch-based opportunity working 28 hours per week

Job Description

JOB TITLE: Customer Support

LOCATION(S): Worcester - Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 28 hours a week, including Saturdays

WORKING PATTERN: Part-time

SALARY: £20,960 increasing to £21,560 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.

We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

A minimum of 12 months customer service experience.

A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Like what you hear? Join us! Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

customer experience specialist jobs in malvern, wor

Lloyds Banking Group Customer Support - Worcester

Lloyds Banking Group - Customer Support - Worcester

Customer Resolutions Adviser - Worcester

Customer Assistant

Sales Executive

Sales Support Specialist

Technical Customer Support Specialist

Customer Service Specialist

General assistant

Oven cleaner

Second Line Support Analyst

Landside Operations Assistant

Debt Collection Agent

Marketing Executive (Content & Growth)

HR Consultant/Employee Relations Specialist

Lloyds Banking Group Customer Support - Kidderminster

Service Delivery Specialist

Service Delivery Specialist

Vehicle Admin and Sales Coordinator

Global Marketing Specialist

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