We're looking for an experienced and detail-focused HR Operations and Payroll Advisor to join our People Services team.
In this role, you'll play a critical part in delivering accurate, compliant and high-quality HR and payroll services across the employee lifecycle. Acting as a subject matter expert, you'll support complex activities and queries while helping to ensure consistent, efficient and reliable service delivery.
This is a fantastic opportunity for someone who enjoys combining technical payroll expertise with HR advisory work, and who is passionate about delivering an excellent employee experience and continuously improving how HR operates.
Excited by the opportunity to leverage technology, data and AI-enabled insights, you'll help streamline processes, generate meaningful insights, and enhance the experience for both employees and managers.
Payroll
- Own HR payroll processes, ensuring accurate, validated inputs delivered to deadlines
- Review/validate Coordinator data for accuracy, completeness, and compliance
- Resolve discrepancies with payroll providers and stakeholders
- Act as escalation point for payroll queries, ensuring timely resolution
- Improve payroll processes, controls, and data integrity
Employee Relations & Case Management
- Lead routine ER casework (e.g. absence, flexible working) with consistent policy application
- Maintain accurate documentation and tracking in line with timelines and standards
- Identify trends, escalating risks and recommending improvements
Customer Experience & Stakeholder Support
- Use feedback, case trends, and HR data to improve employee experience
- Partner with HR teams/stakeholders to enhance service delivery
- Provide timely, accurate HR support (portal, phone, face-to-face)
- Act as trusted contact on pensions, benefits, policies, and procedures
HR Operations & Lifecycle Delivery
- Support Coordinators on complex/non-routine processes
- Ensure continuity during peak periods and absences
- Conduct exit interviews and analyse trends to inform People Partners
Data Reporting & Compliance
- Monitor HR data for anomalies, risks, and trends
- Support reporting and insight generation
- Ensure compliance with policies, governance, and regulations
- Support audits, data validation, and DSAR processes
Continuous Improvement & Process Optimisation
- Identify improvements to increase efficiency and reduce errors
- Lead/contribute to improvement initiatives
- Support implementation of new processes and systems
- Maintain and update HR checklists
- Analyse issues and recommend corrective actions
- Provide cover for the Team Leader
