Community engagement specialist Work, Jobs in Malvern (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
7d
Sales - Sales Advisor - UK
New Look —Great Malvern
- Part-time
2d
Mental Health Support Worker
Muve Healthcare —Malvern
- £14 - £16 an hour
- Full-time
- Care plans
- Communication skills
Quick apply
Customer Success Specialist
Mears Group —Gloucester
- £29,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
2d
Head of Digital Change & Skills Development, Band 8b (Maternity Cover)
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Patient care
- Leadership
- Annual leave
- Employee discount
18h
Residential Therapeutic Practitioner
Compass Children's Homes —Kidderminster
- Up to £38,000 a year
- Full-time
- Childcare
- Care experience
- Travel
- Annual leave
Care Home Administrator
Barchester Healthcare —Ludlow
- £31,388 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
6d
Support Officer - Training and Engagement
Connexus —Hereford
- £26,324.72 a year
- Full-time
6d
Care Team Leader Nights
Whitegates Care Home —Bromyard
- £15 an hour
- Weekend availability
- Supervising experience
- In-person
- Care plans
Quick apply
3d
Family Support Worker
Shropshire Council —Ludlow
- £22,878.40 a year
- School
7d
Senior Offer Specialist - Field Sales Representative II
Schneider Electric —Hatfield
- Full-time
- Sales
- English
- Annual leave
- Life insurance
Generalist Adviser - Grants Project (Trainee Considered)
North and West Gloucestershire Citizens Advice —Gloucester
- £26,224 - £27,840 a year
- Temporary
- Microsoft Word
- Microsoft Outlook
- IT
- Free parking
- Health & wellbeing programme
Quick apply
13d
CAMHS Senior Systemic Psychotherapist and Systemic Interventions Lead
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Communication skills
13d
Children's Support Worker with Outdoor Activities
Keys Children —Gloucester
- £13.95 - £14.55 an hour
- Annual leave
- Employee assistance programme
Quick apply
Support Worker - Lyndale (HR1)
Accomplish —Hereford
- £14.05 - £14.75 an hour
- Military
- Annual leave
- Employee assistance programme
Quick apply
Head of Corporate Psychology
GCHQ —Cheltenham
- £83,651 - £99,529 a year
- Full-time
- Doctoral degree
- In-person
- Annual leave
- Flexible schedule
10d
HE Careers Administration Assistant
Hartpury University and College —Gloucester
- £25,660 - £26,320 a year
- Full-time
- Hybrid work
- University
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Children's Residential Activity Worker
Keys Children —Gloucester
- £14.95 - £15.55 an hour
- Annual leave
- Referral programme
Quick apply
[260521R1] English & SMSC Lead Teacher
Gloucestershire Academy for Inspirational Learning (GAIL) —Barnwood
- £32,916 - £51,047 a year
- Call to connect
- English
- Communication skills
- School
- Employee assistance programme
6d
Medical Secretary
Gloucestershire Health and Care NHS Foundation Trust —Cheltenham
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
7 days ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

community engagement specialist jobs in malvern

Head of Branch Support

Sales - Sales Advisor - UK

Mental Health Support Worker

Customer Success Specialist

Head of Digital Change & Skills Development, Band 8b (Maternity Cover)

Residential Therapeutic Practitioner

Care Home Administrator

Support Officer - Training and Engagement

Care Team Leader Nights

Family Support Worker

Senior Offer Specialist - Field Sales Representative II

Generalist Adviser - Grants Project (Trainee Considered)

CAMHS Senior Systemic Psychotherapist and Systemic Interventions Lead

Children's Support Worker with Outdoor Activities

Support Worker - Lyndale (HR1)

Head of Corporate Psychology

HE Careers Administration Assistant

Senior Children's Residential Activity Worker

[260521R1] English & SMSC Lead Teacher

Medical Secretary

I want to receive the latest job alerts for community engagement specialist in malvern

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