Banking Work, Jobs in Manchester, Eng (with Salaries)

Customer Banking Agent
Capita —Warrington
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
10d
Quality Assurance Analyst (Financial Crime)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Banking
- Annual leave
Quick apply
Associate Relationship Manager - Manchester
Lloyds Banking Group —Manchester
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
4d
Trainee Debt Advisor/Financial Services Advisor
Angel Advance —Warrington
- From £25,000 a year
- Overtime
- Hybrid work
- Customer service
- Data entry
- Financial services
- Free parking
- Store discount
Quick apply
Compliance Officer
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick apply
Lloyds Banking Group Customer Support - Leigh
Lloyds Banking Group —Leigh
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
1d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Lending Servicing Officer
Allica Bank —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- IT
Assistant Customer Due Diligence - Mandarin Speaking
Bank of China —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Relationship Manager Corporate Banking - Mandarin Speaking
Bank of China —Manchester
- Full-time
- Management
- Sales
- Marketing
Sales Support - Asset Finance
Allica Bank —Manchester
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
8d
Customer Representative - Congleton
Nationwide Building Society —Congleton
- From £26,500 a year
- Full-time
- Customer service
- Banking
5d
Financial Reporting Analyst
DF Capital —Manchester
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
Customer Support Administrator (Debt Advice)
Angel Advance —Warrington
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
3d
Head of Financial Crime Operations (Central Manchester)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Financial services
- Leadership
- Banking
- Annual leave
Quick apply
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Personal Wealth Adviser
Lloyds Wealth —Manchester
- £65,000 - £80,000 a year
- Full-time
- Remote
- Business development
- Work from home
- Life insurance
Associate, Insolvency Cashier | Corporate Finance
FTI Consulting —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Customer Support Specialist
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Annual leave
Quick apply

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Customer Banking Agent

Capita -
Warrington

Apply Now

Job details

Full-time
£27,032 - £30,032 a year
10 days ago

Benefits

Annual leave
Work from home

Qualifications

Computer literacy
Organisational skills
Financial services
Communication skills
Banking

Full job description

Banking Agent - Lloyds Banking Group (LBG)

OTE Salary: £30,032

Hours:
Monday–Friday: 8:00am–6:00pm
Saturday: 9:00am–5:00pm (rota basis)

The first 8 weeks of training are a critical phase, and we would encourage avoiding annual leave during this period. Any leave requests from week 9 to week 22 can be considered, subject to business approval.

This will be a 6 week rotation and there is no option to choose a fixed shift line.

Enjoy a flexible working journey – achieve your performance milestones and unlock hybrid working from month 4, with the opportunity to work from home full-time by month 6.

About the Role:
We’re looking for motivated, collections Banking Agents to join Lloyds Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty.

You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances.

This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well regulated banking environment that prioritises colleague development and customer wellbeing.

Job title:

Customer Banking Agent

Job Description:

What You’ll Be Doing

Supporting customers with a wide range of banking collections queries, including those who may be in vulnerable or challenging circumstances
Using online systems to accurately document customer account information, adhering to data privacy legislation.
Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
Providing clear, accurate, and professional guidance, tailored to individual customer needs
Ensuring regulatory compliance
In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment.
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Identifying signs of vulnerability and taking appropriate action to ensure customers receive the right support
Handling customer complaints with care and professionalism, taking ownership to investigate issues thoroughly and resolve them fairly and effectively
Accurately recording customer interactions, actions, and decisions across multiple banking systems to ensure consistency, auditability, and quality outcomes
Using systems and processes confidently to support decision making and ensure the right outcome is delivered first time
Offering suitable solutions while balancing customer wellbeing with regulatory and risk requirements
Working collaboratively within a supportive, high performing team to deliver positive outcomes
Developing your understanding of vulnerability, financial wellbeing, and banking products through ongoing learning and training

What We’re Looking For

Excellent interpersonal and organisational skills
Analytical, investigatory and problem-solving skills
Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar
Ability to demonstrate empathy and ownership of customer and their financial position and available options available
Telephone and computer literate.
Understanding of OFCOM & FCA regulatory requirements is essential
Strong communication and active listening skills, with the ability to engage sensitively with customers who may be vulnerable or experiencing financial difficulty

A genuine commitment to delivering fair, respectful, and supportive customer outcomes
The ability to work confidently within regulated processes, policies, and vulnerability guidelines
Confidence using systems and technology to accurately record information and support customer needs
A positive, resilient attitude with a willingness to learn and continuously develop your skills and knowledge
A strong commitment to the role, including reliable attendance and punctuality, recognising the importance of consistent customer support and actively engaging in your own development journey through training, coaching, and learning opportunities
Someone who is prepared to be coached, open to feedback, and comfortable with accountability to continuously improve performance and outcomes

Previous banking or contact centre experience is beneficial but not essential — full training will be provided , including support around identifying vulnerability and delivering appropriate customer care.

Career Progression & Development

At LBG, your development matters. We are proud of our strong internal progression culture , with around 20% of colleagues currently on a progression plan into roles such as:

Coach
Trainer
Subject Matter Expert (SME)
Team Manager

You’ll be supported with structured learning, on‑the‑job coaching, and clear pathways to help you reach your career goals.

What You’ll Get

On‑Target Earnings (OTE) of up to £30,032 , including performance‑related bonuses in the first 12 months
Guaranteed base salary of £27,032
Up to £3,000 available through a range of bonus schemes
Structured training programme with ongoing learning and development support
Clear progression opportunities across multiple career pathways
A supportive, inclusive team environment within a trusted UK banking organisation
A meaningful role where your work genuinely makes a difference to customers’ lives
The opportunity to work from home once you have successfully completed the training programme (approximately 22 weeks). You will be required to work full‑time in the office until this point.

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our recruitment team

You will be invited to attend a video interview with a member of the recruitment team

If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Warrington.

Location:

Warrington

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

banking jobs in manchester, eng

Customer Banking Agent

Quality Assurance Analyst (Financial Crime)

Associate Relationship Manager - Manchester

Trainee Debt Advisor/Financial Services Advisor

Compliance Officer

Lloyds Banking Group Customer Support - Leigh

Customer Service Manager X2

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Lending Servicing Officer

Assistant Customer Due Diligence - Mandarin Speaking

Relationship Manager Corporate Banking - Mandarin Speaking

Sales Support - Asset Finance

Customer Representative - Congleton

Financial Reporting Analyst

Customer Support Administrator (Debt Advice)

Head of Financial Crime Operations (Central Manchester)

Specialist, Client Processing Representative II

Personal Wealth Adviser

Associate, Insolvency Cashier | Corporate Finance

Customer Support Specialist

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