Center team leader Work, Jobs in Manchester, Eng (with Salaries)

Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
TK Maxx —Macclesfield
- Full-time
- Employee discount
Customer Service Planner
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
9d
Ramp Agent/Baggage Handler
PrimeFlight —Manchester
- Overtime
- Supervising experience
- Driving
- Communication skills
- Free parking
- Employee discount
9d
Customer Service Dispatcher Weekend Part-Time
Johnson Controls —Manchester
- Part-time
- Maintenance
- Office experience
- Employee assistance programme
- Employee discount
Junior Project Manager
Johnson Controls —Manchester
- Full-time
- Project management
- Organisational skills
- Communication skills
3h
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
Deputy Store Manager
Starbucks —Trafford
- £29,000 - £31,000 a year
- Weekend availability
- In-person
- Leadership
- Store discount
- Employee assistance programme
Quick apply
Customer Success Management Associate
Moody's —Salford
- Presentation skills
- Bachelor's degree
- Travel
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
Performance Manager
Exos —Manchester
- Master's degree
- Bachelor's degree
Quick apply
3d
Production Manufacturing Apprentice
Forbo —Bamber Bridge
- Communication skills
Test Center Manager (Manchester & Stockport)
Pearson —Manchester
- Customer service
- Windows
- Microsoft Office
Supply Chain Apprentice
Forbo —Bamber Bridge
- Communication skills
Senior Project Manager
Johnson Controls —Manchester
- Full-time
- Project management
- Travel
- Annual leave
- Employee assistance programme
Engineering Apprentice
Forbo —Bamber Bridge
- Communication skills
Customer Technical Support
Johnson Controls —Manchester
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Annual leave
Nights Technical Support
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Free parking
- Paid training
4d
Regulatory Affairs Specialist
Arxada —Manchester
- Part-time
- Bachelor's degree

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center team leader jobs near manchester, eng

Call Centre Team Leader

Sureserve -
Halifax

Quick apply

Job details

£27,718 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service
Analysis skills
Team management
Organisational skills
IT
Leadership
Communication skills

Full job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Role Overview:

This role focuses on achieving KPIs and SLAs for inbound and outbound calls, primarily scheduling smart meter installations or exchanges. It ensures an exceptional customer experience and smooth journey.

As the company's first point of contact, you will deliver outstanding service, represent the business professionally to stakeholders, and uphold service standards while setting an example within the Contact Centre team.

Key Responsibilities:

Team Management: Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale.

Operations Coordination: Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements.

Communication: Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments.

Performance Monitoring: Track KPIs, identify improvement areas, and implement strategies to boost efficiency.

Problem-Solving: Resolve operational challenges by coordinating resources and personnel effectively.

Documentation: Maintain accurate records for quality assurance, reporting, and compliance.

Training: Provide ongoing training to enhance team skills and performance.

Customer Service: Handle escalations professionally to ensure high customer satisfaction.

Compliance: Ensure activities align with company policies, safety standards, and legal requirements.

Experience:

Minimum of 3-5 years of experience in dispatching, or a similar role, with at least 1-2 years in a supervisory or leadership position.

Key Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Strong organizational and multitasking skills.
Ability to remain calm and make decisions under pressure.
Analytical skills to assess performance metrics and implement improvements.
Knowledge of transportation regulations and safety standards.

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

Competitive salary
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
Sureserve Benefits Hub, accessing over 1000’s retail discounts,
Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
Bike2Work scheme,

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Location - Victoria Mills (Office-based with occasional travel to field locations as needed)

Work Location: In person

Quick apply

Refine Your Search

center team leader jobs in manchester, eng

Call Centre Team Leader

Team Leader

Customer Service Planner

Freelance In-Person Event Specialist - Manchester, UK

Ramp Agent/Baggage Handler

Customer Service Dispatcher Weekend Part-Time

Junior Project Manager

Service Coordinator

Deputy Store Manager

Customer Success Management Associate

Commercial Data Analyst

Performance Manager

Production Manufacturing Apprentice

Test Center Manager (Manchester & Stockport)

Supply Chain Apprentice

Senior Project Manager

Engineering Apprentice

Customer Technical Support

Nights Technical Support

Regulatory Affairs Specialist

I want to receive the latest job alerts for center team leader in manchester, eng

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