Customer liaison officer Work, Jobs in Manchester, Eng (with Salaries)

Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Liaison Officer
RHC Equestrian Retail and Distribution —Manchester
- £2,600 - £2,700 a month
- Full-time
- CRM software
- English
- Communication skills
Quick apply
Tenant Liaison Officer
Dasco Construction Limited —Wigan
- £28,800 - £30,000 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
Resident Liaison Officer / Tenant Liaison Officer
Connolly Limited —Stockport
- Full-time
- Microsoft Word
- Conflict management
- Communication skills
Quick apply
13d
Response Officer - Operational Support
Commercial Security Services Limited —Manchester
- From £14.27 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Sick pay
Quick apply
6d
Customer Liaison Officer (Fixed Term)
Liberty —Salford
- £27,976 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
7d
Resident Liaison Officer
United Infrastructure —Manchester
- Full-time
- Travel
Quick apply
School Liaison Officer
Vivify Venues —Manchester
- £28,500 a year
- Full-time
- Travel
- School
- Annual leave
Quick apply
6d
Patient Liaison Officer
Circle Health Group —Bolton
- Up to £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee discount
- Life insurance
2d
Contract Liaison Officer
Novus Property Solutions Ltd —Warrington
- Full-time
- IT
- Communication skills
- Employee discount
Quick apply
1d
Adaptations Client Liaison Officer
Bury Council —Bury
- £26,721 - £28,142 a year
- Full-time
- Organisational skills
- Communication skills
Business Support Officer
Stockport Council —Stockport
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
1h
Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Court Support Officer
Oldham Council —Oldham
- £13,202 - £28,142 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
- Employee discount
Risk & Assurance Officer
Evolution Money —Manchester
- Up to £37,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
6d
Tenant Liaison Officer
Sureserve —Halifax
- £27,000 - £30,000 a year
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Tenant Liaison Officer
Aaron Services —Halifax
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
1d
Operations Director
Harwood —Harwood
- From £90,000 a year
- Continuous improvement
- Human resources
- Recruiting
- Annual leave
Housing and Wellbeing Officer - 18.12 Hours per week
Great Places Housing Association —Manchester
- £29,353 a year
- Part-time
- Annual leave
12h
Waste Co-ordinator
The Christie NHS Foundation Trust —Manchester
- £25,272 a year
- Full-time
- Customer service
- Communication skills
5d

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customer liaison officer jobs near manchester, eng

Resident Liaison Officer

L&Q -
Manchester

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Job details

Full-time | Fixed term contract
£33,688 - £37,093 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Tenant engagement
Organisational skills
Customer interaction
Communication skills

Full job description

Title: Resident Liaison Officer
Contract Type: 12-month FTC, 35 hours
Salary: £33,688 – £37,093 (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Working Location: Delamere site office, with occasional travel to the Winsford site office
Persona: Site Based
Closing Date: 01/09/2026
Interview Date: TBC

NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator.

Please click here for the role profile - Communities Coordinator role profile (1).docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our Communities Team at L&Q:

We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects.
The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects.
The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information.
Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery.
Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically.
Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery.
Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process.
Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns.
Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation.
Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately.
Occasional work outside of normal working hours may be required for events, evening meetings and project activities.

What you'll bring:

Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement.
Excellent communication skills, with the ability to explain complex information clearly and in plain English.
A customer-focused and empathetic approach, particularly when supporting residents through challenging situations.
Strong stakeholder management and relationship-building skills.
Experience handling complaints and difficult conversations confidently and professionally.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong written communication skills, including the ability to produce professional letters, emails and resident communications.
Good IT skills across Microsoft Office and other business systems.
A willingness to travel between sites and attend occasional evening or weekend meetings when required.

We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

#TJ #CVL

Resident Liaison Officer - 8010

Location: Manchester

Posted: 18/08/2026

Closing date: 01/09/2026

Closing time: 23:00

Apply Now

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Resident Liaison Officer