Customer service / call centre manager Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Telephone Advisor - Manchester
Coventry Building Society —Manchester
- £28,175 a year
- Weekend availability
- Hospitality
- IT
- Financial services
Customer Service / Call Centre Manager
Jap Parts Europe LTD —Manchester
- £24,420.00 - £55,691.51 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
1d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
10d
Aftersales Team Leader
BCA —Manchester
- £15.11 an hour
- Monday to Friday
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Expert
Contechs Consulting Limited —Manchester
- Up to £17.46 an hour
- Customer service
- IT
- Communication skills
8d
Logistics Coordinator
Pixel Inspiration —Altrincham
- £27,000 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Free parking
- Store discount
Quick apply
9d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Sales Assistant – IT Hardware & Trade Sales
XUM Enterprise Ltd - Trafford Park —Manchester
- £27,500 - £34,000 a year
- Full-time
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
Property Manager
LRG —Salford
- Up to £29,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
3d
Talent Acquisition Executive
Zuto —Manchester
- £26,400 - £50,000 a year
- Organisational skills
- Communication skills
Quick apply
Business Development Executive Key-Nat
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Casual Museum Attendant
Tameside Council —Tameside
- £13.63 an hour
- Weekend availability
- Customer service
- English
- School
- Annual leave
1d
Business Development Executive
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Business Development Executive - Graduate
JLA —Sowerby Bridge
- £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Patient Co-ordinator
Firsway Health Centre —Sale
- £25,584 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Service Desk Performance Manager
EXL Service —Manchester
- Full-time
- PMP
- Leadership
- Employee stock purchase plan
7d
Customer Service Centre Agent
GLORY —Knutsford
- Full-time
- Computer literacy
- Windows
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Stylist
Astrid & Miyu —Manchester
- £12.75 an hour
- Hair styling
- Communication skills
Quick apply
8d
Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Team Manager
First Choice Homes Oldham —Oldham
- £42,795 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
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Customer Service Telephone Advisor - Manchester

Coventry Building Society -
Manchester

Apply Now

Job details

Full-time
£28,175 a year

Benefits

Company pension

Qualifications

Hospitality
IT
Financial services
Communication skills
Banking

Full job description

About the role

Want to change the world? This role offers the chance to build a career that genuinely makes a difference. At The Co‑operative Bank, values and ethics shape everything we do, guided by our customer‑led Ethical Policy and a 150‑year heritage of doing the right thing. The Bank puts people at the heart of every decision and stands up for the causes that matter most.

The role of a Telephone Customer Service Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently high‑quality service while working confidently across multiple systems in a fast‑paced environment.

As the person in role develops, they'll build broader skills and knowledge, including learning how to identify, prevent and stop financial crime. Alongside this, the role holder will use problem‑solving skills and fresh perspectives to help improve the customer journey.

Joining The Co‑operative Bank means contributing to meaningful environmental and societal change, while building a rewarding career with the UK’s original ethical bank.

Our benefits include:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with enhanced contributions
Maternity, paternity and shared parental leave
Extensive wellbeing support
Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society Group here.

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll need to have:

Strong experience in a customer facing role, including telephony, retail or hospitality
Evidence of IT skills and a demonstrable ability to learn and use new systems
Ability to follow and understand regulatory policies and processes
Experience in dealing with challenging or vulnerable customers
A background of working in a fast paced environment and achieving targets or deadlines
High attention to detail
Robust listening and problem solving skills
Clear and concise two way communication skills – both written and verbal

Experience in these areas would be helpful:

Banking / financial services and / or call centre experience

Start date for the role is the 13th July 2026 with your first 12 weeks consisting training and support onsite to get you taking your first calls independently. Once you revert to hybrid we’ll ask you to at least spend 50% of your working time with us in Balloon Street, Manchester City Centre.

Working pattern after training will be Flexible with shifts Monday to Friday from 8am - 6pm, Saturdays and Sundays from 9am to 5pm (typically every other weekend).

Our recruitment process

Initial chat with our recruitment team
Competency based interview with our manager

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

Location

Manchester

Apply Now

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customer service / call centre manager jobs in manchester, eng

Customer Service Telephone Advisor - Manchester