Customer service supervisor Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Supervisor
Fanatics (International) Limited —Manchester
- Overtime
- Spanish
- Microsoft Excel
- Customer service
- Work from home
Quick apply
Operations Supervisor – Rental & Customer Service
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Supervisor
Holland & Barrett —Manchester
- £14.52 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Employee assistance programme
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Part Time Supervisor
Schuh —Stretford
- Part-time
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Supervisor - Manchester Airport
Hugo Boss —Manchester
- Communication skills
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Manchester
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Team Leader
REFY BEAUTY —Manchester
- Weekend availability
- Sales
- Merchandising
- Employee discount
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Visitor Service Supervisor
The University of Manchester —Macclesfield
- £32,080 - £36,636 a year
- Weekend availability
- Hybrid work
- Oracle
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
3d
Front Office Supervisor
Lancashire Cricket Club —Old Trafford
- Full-time
- Hybrid work
- Bar
- Hotel
- Administrative experience
- Annual leave
- Employee discount
Quick apply
9d
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
2d
Supervisor
Missoma —Manchester
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
Quick apply
1d
Supervisor (Full-Time)
Pandora Jewelry —Manchester
- £14.80 an hour
- Part-time
- Sales
- Customer service
- Driving
- Employee discount
Catering Supervisor
Sodexo —Manchester
- £14.11 an hour
- Monday to Friday
- Computer literacy
- Supervising experience
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
20h
Customer Service Team Leader
THG Ingenuity —Northwich
- Full-time
- Leadership
Sales - Supervisor
New Look —Stretford
- Part-time
- Microsoft Word
- Communication skills

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customer service supervisor jobs near manchester, eng

Customer Service Supervisor

Fanatics (International) Limited -
Manchester

Quick apply

Job details

Full-time

Benefits

Work from home

Qualifications

French
Spanish
Microsoft Excel
Multilingual
Customer service
Analysis skills
Root cause analysis
Leadership
German

Full job description

JOB DESCRIPTION

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

THE GAME PLAN:

It’s game time! Simply put, we want a team of key players on the Fanatics team, who understand the Fan passion and love sports, come prepared to play in the game, have a growth mindset, and are excited to build long-term career opportunities, all while creating memorable fan experiences for sports fans at Fanatics.

SUMMARY:

The Fan Experience Supervisor will shape the Fanatics fan experience through leadership and growth of a customer facing team to help accomplish a range of customer-impacting goals. This is a leader that assists the Operations Manager with customer service skill development, analysing data and decision-making, monitoring SLAs, driving core KPIs, delivering a consistent experience for our fans, achieving productivity, quality metrics, and employee engagement. Supervisors always lead with relentlessly enhancing the fan experience.

You will gain skills and experience in this role working on behalf of the global leader in licensed sports merchandise. We want leaders who lead and work alongside their team, as fan advocates for our fans!

GENERAL RESPONSIBILITIES:

Lead a supportive, growth-mindset culture with all members on the team, including Customer Service Advisors and Team Leads
Consistently monitor and analyse data to drive key KPI's by using data to drive targets including but not limited to financial targets, Appeasement per Contact, Contacts per Order, First Contact Resolution, Net Promoter Score, Average Handle Time, Adherence, Quality & Customer Satisfaction/Customer Delight.
Demonstrated experience analysing data to develop and execute a course of action
Strong problem-solving and analytical skills conducting root cause analysis to identify and share data-driven trends
Natural curiosity that can challenge and transform business processes in a fast-paced environment
Model a culture of ownership in every customer and employee interaction
Value and appreciate customer perspective & handle highly complex and escalated customer contacts to resolution
Inspire a team of Customer Service Advisors and Team Leads to exceed performance expectations in every customer contact
Motivate and develop Advisor and Team Lead skillsets that enable them to perform at their best | Provide clear, constructive feedback
Accountability for Advisor and Team Lead performance, quality, and development
Demonstrate subject matter expertise in Fanatics Customer Experience work procedures and processes
Suggest innovative solutions that improve customer delight and NPS
Support in continuous improvement project efforts that enhance the business/fan experience
Display professionalism working with colleagues and customers
Communicates as a team player and coordinates with multiple departments to ensure real-time KPI goals are maintained throughout operating hours, including hybrid/virtual capacities if needed
Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws
Thrive in a fast-paced team environment
Solve the right problem in the right way with the right solution; driving first contact resolution
Maintain the highest level of GDPR compliance and sensitivity to personal customer information
Other Responsibilities may include: interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance, rewarding and coaching opportunities, addressing barriers and problem solving
Meet the fans needs by being available when customer trends and business needs dictate, including potential overtime, nights, weekends and holidays. Must be flexible to work various shifts. 37.5 hours per week. Shifts can be scheduled between the hours of 08:00 - 18:00 Monday-Sunday
Must have home internet 2mbps download speed minimum and a dedicated space required for applicable work from home opportunities. Work from home on weekend shifts required.
Assume additional responsibilities as needed.

Please Note: The responsibilities described herein are intended to be general in nature and do not represent an all-inclusive list of duties and tasks.

EDUCATION & EXPERIENCE:

2 – 3 years of customer service and/or contact centre experience is preferred
Experience in the E-Commerce space preferred
Value and appreciate the omni-channel fan journey
Model a culture of ownership in every interaction
Thrive in a fast-paced environment
Advanced knowledge of Excel, strong verbal, written, and presentation skills
Strong analytical reasoning and problem-solving skills
Passion for sports
Amplify connections with our fans and memorable moments
Ability to maintain composure in high pressure situations
Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies and procedures

OTHER: Multi-lingual candidates are encouraged to apply (preferred Spanish, French, and German)

Quick apply

Refine Your Search

customer service supervisor jobs in manchester, eng

Customer Service Supervisor

Operations Supervisor – Rental & Customer Service

Supervisor

Customer Success Team Leader - Mercedes Benz

Part Time Supervisor

Contact Centre Team Leader

Supervisor - Manchester Airport

Sales & Loyalty Team Leader

Operations Supervisor, Quick Commerce

Team Leader

Customer Services Team Leader

Visitor Service Supervisor

Front Office Supervisor

Lead Supervisor

Customer Service Team Leader - 12 Month Fixed Term Contract

Supervisor

Supervisor (Full-Time)

Catering Supervisor

Customer Service Team Leader

Sales - Supervisor

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