Customer solutions manager Work, Jobs in Manchester, Eng (with Salaries)

Customer Service & Operations Manager
Sustain Homes Limited —Didsbury
- From £38,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
Quick apply
12d
Senior Product Manager - SaaS - Partner Platform
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Executive
Aldridge Security —Salford
- From £27,742 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Sales and Management Trainer
Let Property —Manchester
- £40,000 - £70,000 a year
- Full-time
- Sales
- Human resources
- In-person
- Free parking
- Referral programme
Quick apply
12d
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
4d
Senior Product Manager - SaaS - Spectre
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Customer Service Manager
Elis —Chorley
- £48,000 - £55,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
5d
Customer Success Manager
Interact Software —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Gym membership
Quick apply
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
10d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Compliance Manager
Aira —Manchester
- Annual leave
- Life insurance
Quick apply
8d
Retail Store Manager
Dynamic Accessories Limited —Arndale Shopping Centre
- £26,000 a year
- Weekend availability
- Sales
- English
- Travel
- Store discount
- Employee discount
Quick apply
2d
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Telecoms Commercial Growth Manager
Clear Business —Sale
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Product Development Manager
MetroRod Ltd —Macclesfield
- £70,000 - £95,000 a year
- Full-time
- Azure
- Management
- Product management
- Annual leave
- Employee assistance programme
Quick apply
General Manager
GAP Group —Manchester
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Business Analyst
Manchester Airport —Manchester
- Hybrid work
- Business development
- Analysis skills
- Agile
- Free parking
- Employee discount
10d
Supplier Manager
Lloyds Banking Group —Manchester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Contracts
4d

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customer solutions manager jobs near manchester, eng

Customer Service & Operations Manager

Sustain Homes Limited
Didsbury

Quick apply

Job details

Permanent | Full-time
From £38,000 a year
12 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
Business processes
Renewable energy
Project management
Organisational skills
IT
Communication skills
Solar energy

Full job description

About Sustain Electric Limited

Sustain Electric Limited is a rapidly growing solar installation company delivering over 100 solar installations every month across the UK. We are committed to providing high-quality renewable energy solutions and exceptional customer service, helping homeowners and businesses reduce their energy costs and environmental impact.

As our business continues to grow, we are seeking an experienced and highly organised Operations & Customer Success Manager to take ownership of the day-to-day operational delivery of our installation projects while ensuring an outstanding customer experience from start to finish.

The Role

This is a key leadership position within the business, responsible for ensuring that our installation operations run efficiently and effectively every day.

You will oversee engineer scheduling, installation planning, scaffolding coordination, parts and materials management, and customer communications, ensuring every project is delivered on time and to the highest standard.

The successful candidate will be the operational hub of the business, managing multiple moving parts simultaneously, proactively resolving issues, and ensuring jobs proceed as planned while maintaining excellent customer satisfaction.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage both planned operations and reactive challenges.

Key Responsibilities

Day-to-Day Operations Management

Take ownership of the daily operational delivery of all solar installation projects.
Manage engineer schedules, workloads, and diary planning to maximise productivity and efficiency.
Ensure installation jobs are fully prepared and ready to proceed as scheduled.
Coordinate scaffolding contractors, suppliers, and installation teams to ensure projects remain on track.
Monitor installation progress and proactively identify potential issues before they impact delivery.
Manage reactive operational issues including engineer availability, weather-related delays, customer requests, material shortages, and installation challenges.
Reallocate resources and adjust schedules when unforeseen circumstances arise.
Ensure all necessary documentation, equipment, and materials are in place prior to installation dates.
Liaise closely with installation teams to ensure smooth communication and project execution.
Maintain visibility of all active projects and ensure installation targets are achieved.

Customer Success & Journey Management

Own the customer journey from post-sale through to installation completion.
Act as the primary operational contact for customers once projects have been scheduled.
Provide regular updates and clear communication throughout the installation process.
Resolve customer queries, concerns, and escalations in a professional and timely manner.
Ensure customers receive a seamless and positive experience throughout their project.
Monitor customer feedback and identify opportunities to improve service delivery.

Supplier & Contractor Coordination

Manage relationships with scaffolding providers, suppliers, and subcontractors.
Ensure scaffolding installations and removals are completed in line with project schedules.
Coordinate deliveries of solar panels, inverters, batteries, mounting systems, and other equipment.
Monitor stock levels and work with suppliers to minimise installation delays.

Process Improvement & Reporting

Develop and improve operational processes to support business growth.
Monitor operational performance and identify areas for efficiency improvements.
Track and report on key operational metrics.
Support senior management with planning, forecasting, and operational reporting.
Contribute to the development of scalable systems and processes as the business continues to expand.

About You

Essential Experience & Skills

Previous experience in an Operations Manager, Installations Manager, Service Delivery Manager, Customer Success Manager, or similar operational role.
Experience coordinating field-based engineers, installers, or technical teams.
Strong diary management and scheduling experience.
Excellent organisational and planning skills.
Proven ability to manage multiple projects and priorities simultaneously.
Strong problem-solving skills with the ability to react quickly to changing situations.
Excellent communication and customer service skills.
Strong IT skills, including experience using CRM and scheduling systems.
Ability to work under pressure and maintain attention to detail.

Desirable Experience

Experience within solar, renewable energy, electrical, construction, utilities, or home improvement sectors.
Understanding of installation project management.
Experience working with subcontractors and external suppliers.
Knowledge of operational KPI reporting and process improvement.

Pay: From £38,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Work Location: In person

Quick apply

Refine Your Search

customer solutions manager jobs in manchester, eng

Customer Service & Operations Manager

Senior Product Manager - SaaS - Partner Platform

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Business Development Executive

Sales and Management Trainer

Operations Manager

Senior Product Manager - SaaS - Spectre

Customer Service Manager

Customer Success Manager

Guest Experience, Marketing & Partnerships Manager

Hire Desk Team Leader

Customer Support Specialist

Compliance Manager

Retail Store Manager

Senior Operations Manager -HV

Telecoms Commercial Growth Manager

Product Development Manager

General Manager

Business Analyst

Supplier Manager

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