Customer success director Work, Jobs in Manchester, Eng (with Salaries)

Client Success Director
PHMG Careers —Manchester
- £35,000 - £62,500 a year
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
13d
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Managing Director - Facilities Management
Mercury Hampton Ltd —Manchester
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Programme Director P15 & SSNA
Thales —Cheadle
- Full-time
- Annual leave
- Employee discount
13d
Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
23h
Managing Director
Techbelt —Elland
- £110,000 - £125,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
- Relocation assistance
Quick apply
6h
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Deputy Director - People Services (GMFRS)
GMCA —Manchester
- £84,182 - £93,126 a year
- Human resources
- Leadership
- Negotiation
Project Manager – CRF
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- English
- Communication skills
12d
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply
Client Relationship Director
QA Limited —Manchester
- Presentation skills
- IT
- AI
- Annual leave
- Employee assistance programme
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Operations Director
Sisk —Manchester
- Full-time
- Management
- ERP systems
- English
- Annual leave
Account Director
Siemens —Manchester
- Full-time
- Hybrid work
- Sales
- Programmable logic controllers
- Communication skills
- Annual leave
6d
Affiliates Director
Dentsu —Manchester
- Full-time
- Project management
- Team management
- Mentoring
14d
Development Director II
Electronic Arts —Manchester
- Hybrid work
- Product management
- AI
- Leadership
- Annual leave
12d
Channel Account Director
Techology Powered Services Ltd —Manchester
- Hybrid work
- Sales
- Business development
- Team management
Quick apply
5d
Ecommerce & Concessions Manager
Kacoo Fashion LTD —Manchester
- £35,000 - £50,000 a year
- Microsoft Excel
- Supervising experience
- SharePoint
- Employee discount
Quick apply
13d

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customer success director jobs near manchester, eng

Client Success Director

PHMG Careers -
Manchester

Quick apply

Job details

£35,000 - £62,500 a year
13 days ago

Benefits

Casual dress
Profit sharing
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Work from home
Canteen
Company events
Employee assistance programme
Gym membership
Transport links
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Sales
Customer service
B2B
Communication skills
Negotiation

Full job description

Join the world's leading audio branding agency where innovation meets creativity in a people-powered, employee-owned business.

Client Success Director

Old Trafford, Manchester | Starting from £35,000 base (£62,000+ OTE) | North American Hours (4 or 4.5 days per week available - 1 day work from home)

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world's leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King's Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?

The Role:

An exciting opportunity has arisen to play a crucial role in continuing our company's success. In this role, you'll deliver a world-class sales service to our North American clients, identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication, you'll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You'll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You're also an exceptional listener, ever empathetic to our clients' needs while respecting our needs, too.

Responsibilities:

Deliver a premium sales service to maximise retention and growth opportunities
Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs
Identify and resolve client concerns quickly and effectively through effective questioning
Implement retention strategies to achieve and exceed targets
Orchestrate seamless coordination with internal departments, and accrue profound product expertise to elevate the retention strategy
Manage a CRM database on a day-to-day basis

Skills, Knowledge and Experience Required:

Previous experience working in a B2B role
Excellent customer service skills
Ability to thrive in an environment targeted towards customer retention and satisfaction
Effective personal organisation; self-starter with drive, ambition and creativity
The ability to negotiate, coupled with excellent written and oral communication
Excellent attention to detail and problem-solving capabilities
Ability to work under pressure with a constant positive outlook when being faced with complex client issues

Benefits:

Free Pure-Gym membership after 3-months served
23 days annual leave plus bank holidays, increasing with length of service
Additional half day off for birthday
Enhanced maternity, paternity and adoption leave
Two volunteer days per year for a charity of your choice
Life insurance and critical illness cover
Free fruit & breakfast
On-site barber and beautician
Car valet service
Dedicated Employee Assistance Programme
Plus many more...

#LI-CL1

Pay: £35,000.00-£62,500.00 per year

Benefits:

Additional leave
Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Profit sharing
Referral programme
Sick pay
Transport links
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer success director jobs in manchester, eng

Client Success Director

Sr. Director, Customer Experience & Quality - EMEA

Managing Director - Facilities Management

Programme Director P15 & SSNA

Director of Customer Revenue & Retention

Director, Enterprise Applications

Head of Block / Block Director

Managing Director

Business Development Manager

Deputy Director - People Services (GMFRS)

Project Manager – CRF

Regional Sales Director (North)

Client Relationship Director

Marketing Director

Operations Director

Account Director

Affiliates Director

Development Director II

Channel Account Director

Ecommerce & Concessions Manager

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