Desk team leader Work, Jobs in Manchester, Eng (with Salaries)

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
13d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
7d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
13d
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
2h
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Sales Representative
A&C marketing LTD —Manchester
- £120 - £680 a day
- Full-time
- Spanish
- Sales
- Salesforce
- Free parking
Quick apply
Team Leader - St Helens County Court
HM Courts & Tribunal Service —St Helens
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Warehouse Team Leader/Supervisor
Finest Aquatics LTD —Widnes
- From £30,950 a year
- Full-time
- Team management
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
6d
Front Desk Manager
Deansgate Sof Alliance Hotelco Limited —Manchester
- Hotel
- IT
- Guest services
- Employee discount
Account Manager (Small, Medium Business)
Deliveroo —Manchester
- £29,300 a year
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Restaurant
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Accounts Payable Administrator - Manchester
Savills Management Resources —Manchester
- Full-time
- Customer service
- Analysis skills
- Accounting
3d
Membership Manager (Manchester)
Work.Life —Manchester
- £35,000 - £45,000 a year
- Sales
- Business development
- Leadership
Room Attendant
Deansgate Sof Alliance Hotelco Limited —Manchester
- Hospitality
- Hotel
- Employee discount
Education Recruitment Team Manager
Operam Education Group —Bamber Bridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Front of House Manager/Patient Experience Manager
Bury Chiropractic —Unsworth
- £24,420 - £34,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
5d
IT Service Desk Internship
Bureau Veritas —Manchester
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Desk Based Engineer
Solus Accident Repair Centres —Warrington
- £38,000 - £45,000 a year
- Full-time
- Employee discount
Account Manager - Italian Speaking (SMB)
Deliveroo —Manchester
- £29,300 a year
- Full-time
- Hybrid work
- English
- Phone etiquette
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Team Leader

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
13 days ago

Qualifications

ITIL
Computer networking
Organisational skills
Leadership
Communication skills
Time management

Full job description

We are looking for a proven leader to join our growing team as we continue our shift toward a customer-centric, proactive, solution-driven, provider. We seek someone who is passionate about building a positive culture, delivering value-based outcomes for our customers, and directing technical teams away from a reactive approach. This is primarily a people leadership and service management role, focused on developing engineers, creating structure, maintaining service quality, and supporting the team through complex or high-pressure situations.

You will be responsible for leading and managing our Network and Infrastructure service desk teams to ensure the timely resolution of technical issues and exceptional customer support. This role requires technical credibility rather than deep hands-on ownership. A successful candidate should be able to provide direction during incidents, challenge diagnostic approaches, identify when escalation is required, and help engineers structure their thinking. They should be comfortable discussing infrastructure and networking issues at a practical level, while ensuring the right specialists remain accountable for technical resolution.

Day-to-day responsibilities:

Lead, mentor, and develop a team of 2nd/3rd line Network & Infrastructure engineers, fostering a high-performance and customer-focused culture.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Encourage ownership, accountability, and workload prioritisation to allow your direct reports to bring blockers your way, when they truly require your input.
Oversee day-to-day Service Desk operations within their remit including incident, request, and escalation management, ensuring adherence to SLAs, KPIs, and service standards, monitoring ticket queues for timely resolution, and acting as the escalation point for complex or high-priority issues
Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
Be accountable for operational KPIs, service metrics, and operational performance data, ensuring they are within the agreed targets and initiatives are identified to drive continual service improvement
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers.
Support the technical teams in documenting key processes for existing and new customers, in line with ITIL practices

Experience and Skills:

Provide calm, confident leadership during escalations, high-pressure incidents, customer dissatisfaction, or internal conflict.
Act as a stabilising presence for the team, ensuring engineers feel supported while maintaining accountability for outcomes.
The ability to handle difficult conversations with professionalism, empathy, and clarity.
This role does not demand you to be the deepest technical specialist in the room, but you must have enough technical experience across infrastructure and networking environments to ask the right questions, guide diagnostic thinking, challenge assumptions, and ensure issues are being progressed effectively.
Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels
Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
Knowledge of ITIL best practices and experience with service desk management tools preferred

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

desk team leader jobs in manchester, eng

Service Desk Team Leader

Service Desk Team Leader

Hire Desk Team Leader

OOH Contact Centre Manager (32 Hours)

Technical Support Supervisor

Sales Representative

Team Leader - St Helens County Court

Warehouse Team Leader/Supervisor

Front Desk Manager

Account Manager (Small, Medium Business)

Service Desk Manager

Accounts Payable Administrator - Manchester

Membership Manager (Manchester)

Room Attendant

Education Recruitment Team Manager

Front of House Manager/Patient Experience Manager

IT Service Desk Internship

Desk Based Engineer

Account Manager - Italian Speaking (SMB)

Service Desk Specialist

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