End user support engineer i Work, Jobs in Manchester, Eng (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
11h
Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
2d
Software Engineer - Front end
On the Beach —Manchester
- Full-time
- Hybrid work
- AWS
- APIs
- Annual leave
- Work from home
11d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
EUC engineer (9 month FTC)
Rotork —Manchester
- Full-time
- Remote
- Travel
- Warehouse experience
- IT
Quick apply
11d
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Azure
- Computer Science
- Windows
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
2d
QA Engineer
Zellis —Manchester
- Azure
- Master's degree
- AWS
- Annual leave
Workplace Engineer-M365
Capgemini —Manchester
- Hybrid work
- AWS
- SharePoint
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
14d
Software Engineer (DV Security Clearance)
CGI —Manchester
- Full-time
- Azure
- Java
- AWS
Quick apply
Software Engineer
PortSwigger —Knutsford
- Full-time
- APIs
Quick apply
7d
Software Engineer
QinetiQ —Manchester
- Part-time
- Hybrid work
- Travel
- IT
- Leadership
IT Airport Engineer - Manchester Airport
ESP Global Services Limited —Manchester
- £25,114.96 a year
- Windows
- In-person
- Communication skills
Quick apply
Associate Software Engineer - Property Experience
Awaze —Manchester
- Hybrid work
- AWS
- JavaScript
- APIs
- Employee discount
Product Test and Technical Document Engineer
EDM Ltd —Manchester
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Travel
- Work from home
- Life insurance
Quick apply
7d
Infrastructure Engineer
FluidOne —Chorley
- £50,000 - £60,000 a year
- Full-time
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
10d
AI Software Engineer
BGBx —Manchester
- £65,000 - £75,000 a year
- Remote
- Azure
- Master's degree
- JavaScript
- Annual leave
- Life insurance
Quick apply
4d
Software Engineer, Intern (Placement Year)
Interact Software —Manchester
- Hybrid work
- Java
- SQL
- JavaScript
- Annual leave
- Gym membership
Quick apply

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End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

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Job details

Full-time
11 hours ago

Qualifications

TCP
Azure
Incident management
Customer service
Windows
DHCP
Bachelor's degree
Remote access software
DNS
Mobile device management
Organisational skills
ServiceNow
IT
VMWare
TCP/IP
Citrix
Communication skills
Active Directory
Intune
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

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Refine Your Search

end user support engineer i jobs in manchester, eng

End User Support Engineer I

Business Systems Support Engineer I

2nd Line Support Engineer

Software Engineer - Front end

1st Line Support Engineer

EUC engineer (9 month FTC)

3rd Line Support Engineer SME - FTC

IT Services Engineer

QA Engineer

Workplace Engineer-M365

IT Support Engineer

Software Engineer (DV Security Clearance)

Software Engineer

Software Engineer

IT Airport Engineer - Manchester Airport

Associate Software Engineer - Property Experience

Product Test and Technical Document Engineer

Infrastructure Engineer

AI Software Engineer

Software Engineer, Intern (Placement Year)

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