Executive support Work, Jobs in Manchester, Eng (with Salaries)

Support Escalations Executive
Manchester United —Manchester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Venue Sales Executive - Gas & Electricity
ALO Marketing —Manchester
- £50,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Profit sharing
- Gym membership
Quick apply
People and Operations Coordinator
Mis-sold Expert —Manchester
- £33,000 - £36,000 a year
- Full-time
- Administrative experience
- Human resources
- Recruiting
Quick apply
3d
Business Support Executive
Manchester Airport —Manchester
- Organisational skills
- Communication skills
- Employee discount
Compliance Executive
JLA —Manchester
- £27,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Quick apply
9h
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Personal Assistant & Office Coordinator
Blume Group —Manchester
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
4h
New Client Services Executive
Brabners —Manchester
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
10d
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
14d
Interior Design & Client Support Executive
Fleming Howland —Burnley
- £30,000 - £35,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
- Profit sharing
Quick apply
Caseworker - Manchester
Ministry of Justice —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Time management
- Annual leave
- Employee discount
12d
Data Exploitation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Presentation skills
- Communication skills
- Analytics
11d
Executive Assistant – Store Operations
Ready Steady Store Ltd —Manchester
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Free parking
- Health & wellbeing programme
Quick apply
6d
Entry Level SDR (HF13537470134)
Flourish —Manchester
- £30,000 - £35,000 a year
- Full-time
- Business development
- Communication skills
Quick apply
12d
Property Acquisitions Executive
Manchester Housing Group Ltd —Manchester
- £28,000 - £30,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Health & wellbeing programme
Quick apply
6d
Campus Engagement Co-ordinator
Housr —Manchester
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- University
- Team management
- Recruiting
- Free parking
- Work from home
Quick apply
11h
Business Support Officer
Office for National Statistics —Manchester
- £28,138 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Recruiting
14d
Customer Service Executive
Softcat —Manchester
- Hybrid work
- Communication skills
- School
- Time management
- Flexible schedule
5d
Talent Executive
OrderYOYO —Manchester
- Up to £31,000 a year
- Human resources
- Training & development
- Restaurant
Quick apply
Business Support Executive
ABM UK —Manchester Airport
- £27,976 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Continuous improvement
- Employee discount
Quick apply

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executive support jobs near manchester, eng

Support Escalations Executive

Manchester United -
Manchester

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Employee discount
Car scheme

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
Case record updates
Internal department liaison
Organisational skills
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Supporter Escalations ExecutiveLocation: Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role:

As our Supporter Escalations Executive, you will play a key role in supporting the Club's mission to tackle ticket touting while ensuring supporters receive a fair, transparent and professional experience throughout the investigation and appeals process.

You will own the supporter journey for those affected by ticket misuse investigations, acting as the primary point of contact from initial communication through to resolution. Working closely with teams across Ticketing, Supporter Services, Security, Legal and Compliance, you will ensure communications are accurate, empathetic and aligned with Club policy.

This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences, enjoys resolving complex cases, and can balance supporter advocacy with the consistent application of policies and procedures.

Key responsibilities include:

Managing the end-to-end supporter journey for investigations, sanctions and appeals, ensuring a consistent and professional experience.
Delivering timely, accurate and empathetic communications that clearly explain decisions, processes and available options.
Acting as the primary point of contact for supporters involved in anti-touting cases, responding to enquiries and managing expectations.
Coordinating appeals and case reviews, ensuring submissions are handled fairly, thoroughly and within agreed timescales.
Collaborating with internal stakeholders to ensure communications accurately reflect case outcomes and Club policy.
Identifying vulnerable or exceptional circumstances and escalating cases where appropriate.
Maintaining accurate case records and ensuring compliance with data protection requirements and internal procedures.
Monitoring supporter feedback and identifying opportunities to improve processes, communications and the overall supporter experience.
Supporting the development of communication templates, guidance materials, FAQs and self-service content.
Tracking and reporting on key performance measures, including response times, appeal turnaround times and supporter satisfaction.
Building trust and confidence in the Club's processes by ensuring every supporter is treated with fairness, empathy and respect.

The Person:

Experience in a customer service, supporter services, complaints, case management or customer relations role.
Excellent written and verbal communication skills, with the ability to explain complex decisions clearly, professionally and empathetically.
Proven experience managing sensitive or challenging conversations while remaining calm, objective and solution-focused.
Strong organisational skills with the ability to manage multiple cases and competing priorities effectively.
Excellent attention to detail and the ability to apply policies consistently while balancing supporter advocacy.
Experience working collaboratively with a range of stakeholders.
Confidence using CRM or case management systems to maintain accurate records and manage cases efficiently.

Our Values:

Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.

What We Offer:

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

Annual Incentive Scheme to reward your dedication and hard work
25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days
Electric Vehicle scheme via Octopus and cycle to work scheme
Simplyhealth Cash Plan: Supporting you with your everyday healthcare needs
Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
Enhanced family Leave Benefits and policies
Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You:
We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Friday 21st August.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.

Apply Now

Refine Your Search

executive support jobs in manchester, eng

Support Escalations Executive

Venue Sales Executive - Gas & Electricity

People and Operations Coordinator

Business Support Executive

Compliance Executive

Retail Sales Advisor - Manchester

Personal Assistant & Office Coordinator

New Client Services Executive

Anti-Corruption Investigation Officer

Interior Design & Client Support Executive

Caseworker - Manchester

Data Exploitation Officer

Executive Assistant – Store Operations

Entry Level SDR (HF13537470134)

Property Acquisitions Executive

Campus Engagement Co-ordinator

Business Support Officer

Customer Service Executive

Talent Executive

Business Support Executive

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