Head of customer care Work, Jobs in Manchester, Eng (with Salaries)

Head of Customer Care
Capital on Tap —Manchester
- £500 - £750 a week
- Analysis skills
- Financial services
11d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Support Executive
Softcat —Manchester
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
2d
Customer Experience Advisor
Rendall & Rittner —Manchester
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
3d
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
5d
Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Customer Relations Advisor
RRG Group —Salford
- Up to £30,000 a year
- Overtime
- Salesforce
- English
- In-person
- Free parking
- Employee discount
Quick apply
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Head of Facilities
Moya Cole Hospice —Heald Green
- £57,528 - £64,750 a year
- Data analysis skills
- Business development
- No degree
- Free parking
- Annual leave
Server
Tattu Manchester —Salford
- Up to £16.46 an hour
- Full-time
- Customer service
- Restaurant
- Paid training
- Employee assistance programme
Quick apply
12d
Server
Louis Manchester —Salford
- Up to £16.46 an hour
- Full-time
- Customer service
- Paid training
- Employee assistance programme
Quick apply
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
11d
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Empty Homes Coordinator
Your Housing Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- Remote
- Maintenance
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
3d
Hire Desk Controller
HSS Hire Group —Manchester
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Customer Care Advisor
AAH Pharmaceuticals —Warrington
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
6d
Deputy General Manager
Dalata —Manchester
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Senior Product Manager - CRM - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
5d
Ramp Agent
Menzies Aviation —Manchester Airport
- Full-time
- Communication skills

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Head of Customer Care

Capital on Tap -
Manchester

Apply Now

Job details

£500 - £750 a week
11 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Analysis skills
Financial services

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Manchester | 3 days per week in office

Customer Care/Customer Operations
Customer Care is a brand new team for us, and you'll be the first hire! You'll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations.

What You'll Be Doing ️

Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap.
Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design.
Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements.
Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately.
Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations.
A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1).
A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment.
Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions.
An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Customer Operations Director
Stage 3: 60 minutes with our Lead People Partner and another Head of
Stage 4: Good To Great interview with a member of our C-Suite

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

head of customer care jobs in manchester, eng

Head of Customer Care

Customer Service Manager X2

Area Care Manager

Customer Service Support Executive

Customer Experience Advisor

Head of Standards & Verification

Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support

Customer Relations Advisor

Employee Relations Centre of Excellence Manager

Head of Facilities

Server

Server

Head of Delivery

Head of Customer Service

Empty Homes Coordinator

Hire Desk Controller

Customer Care Advisor

Deputy General Manager

Senior Product Manager - CRM - SaaS

Ramp Agent

I want to receive the latest job alerts for head of customer care in manchester, eng

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