Helpdesk specialist Work, Jobs in Manchester, Eng (with Salaries)

Facilities Helpdesk Administrator – Manchester, M3 2LF
Apleona —Manchester
- £26,000 - £28,000 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Computer literacy
- Employee discount
- Gym membership
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Free parking
- Annual leave
6d
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Engagement & Organisational Development Assistant & Divisional Support
The Christie NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Office
5d
Operational Programme Manager
Manchester University NHS Foundation Trust —Manchester
- £55,690 - £62,682 a year
- Full-time
- University
- Driving
- AI
11d
Technical Pensions Analyst
XPS Pensions Group —Manchester
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
13d
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Multi-Skilled Engineer
Kudos Services —Warrington
- Up to £38,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply

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helpdesk specialist jobs near manchester, eng

Facilities Helpdesk Administrator – Manchester, M3 2LF

Apleona -
Manchester

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Job details

£26,000 - £28,000 a year

Benefits

Cycle to work scheme
On-site gym
Employee discount
Gym membership

Qualifications

Microsoft Excel
Customer service
Computer literacy
Facilities management
Administrative experience
Computer skills
Communication skills
Time management

Full job description

Facilities Helpdesk Administrator

Location – Manchester, M3 2LF

Hours – Monday to Friday, 8am to 5pm

Some benefits include:
- Employee discounts via Reward Gateway
- Free access to onsite gym
- Cycle to work scheme
- Access to a virtual GP and health & wellbeing app
- Plenty of training and development opportunities
The purpose of this role is to provide Helpdesk Administration Support, throughout the Nationwide company, for our Engineers, Contract Managers and the Clients. You will be responsible for first point of contact of all phone queries that we receive from our landline and Support Centre Inbox. You will be the main user of the busy Support Centre Inbox and organise accordingly to ensure emails are distributed to the relevant persons.

You will be communicating daily with engineers and deploy them to reactive and planned jobs. You will also be communicating with clientele and enable them to maintain business continuity. You will be dealing with callouts that come through for all contracts across the company and make decisions in a timely fashion to ensure there is minimal disruption to businesses.

Other responsibilities include, using and updating CAFM systems daily to ensure clients are kept up to date, liaising with suppliers and subcontractors, raising jobs/ purchase orders, and planning/ booking in attendances.

Our ideal Facilities Helpdesk Administrator will need to have:
- Good communication skills and numerology skills.
- Good organisation skills when dealing with a busy inbox and high influx of jobs.
- Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
- Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
- Computer literate with knowledge of Word/Excel and other Microsoft packages.
- Client Facing skills including good customer service over the phone and via email.
- Facilities Management knowledge or experience in a similar environment.
- Good attention to detail.
- Experience in raising purchase orders.
- Understanding of Health & Safety Legislation and compliance requirements.
- Ambitious with good work ethic and is open to learning new skills.
- Some knowledge or experience of working with CAFM systems.
- Experience in coordinating specialist sub-contractor and engineering visits.
Additional Requirements:
- Support Engineers and Contract Managers in day-to-day requirements.
- Raising of purchase orders for material goods and subcontractor works.
- To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
- To liaise with the rest of the Helpdesk Team and support where required.
- To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.
- To assist in managing any sub-contractor visits.
- Convey and display the Company core values of respect, trust, communication, care and commitment.
- Understand job sheets and where remedial works would be required then close open jobs accordingly.
- To continually monitor and develop the local administration processes and procedures.
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will have administrative experience gained in a busy, everchanging environment.

Apleona Technical Solutions Ltd, are part of the Apleona Group. We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

Location Manchester

Reference SELECTHR-VACANCY-16720

Apply Now

Refine Your Search

helpdesk specialist jobs in manchester, eng

Facilities Helpdesk Administrator – Manchester, M3 2LF

Service Coordinator

Service Desk Analyst

Customer Service Advisor

Engagement & Organisational Development Assistant & Divisional Support

Operational Programme Manager

Technical Pensions Analyst

IT Manager

Building Manager

Mobile Technical Operative - Mechanical

Multi-Skilled Engineer

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