home based customer service Work, Jobs in manchester, eng (with Salaries)

Helpdesk Coordinator - FTC 6 Months
OCS Group —Manchester
- Overtime
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
Customer Support (UK)
Picklebet —Manchester
- Weekend availability
- Remote
- Customer service
- Communication skills
Quick apply
9d
POP-UP Brand Promoter
Acmefog Commerce Ltd —Manchester
- £13 - £15 an hour
- Part-time
- Remote
- Sales
- English
- Communication skills
Quick apply
Sales Performance Coach
SIXT UK —Manchester
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Project Support Administrator Apprentice
Datel —Warrington
- Remote
- Administrative experience
Customer Service Representative (German-speaking)
Via —Manchester
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply
Advanced Specialist, Sales
Pearson —Manchester
- Remote
- Sales
- Travel
- Organisational skills
- Employee discount
12d
Product Owner - Checkout & Payments
OnBuy —Manchester
- Up to £75,000 a year
- Full-time
- Remote
- Continuous improvement
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Voice of Customer Programme Manager - Fixed Term
Betfred —Wigan
- Full-time
- Remote
- Computer Science
- Marketing
- Master's degree
Quick apply
12d
ICT Applications Specialist
Your Housing Group —Warrington
- £40,000 - £42,500 a year
- Full-time
- Remote
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
12d
Area Sales Manager - Surrey
CarFinance247 —Manchester
- Up to £50,000 a year
- Remote
- Business development
- Negotiation
Quick apply
Area Sales Manager - Scotland
Carfinance247 —Manchester
- Up to £50,000 a year
- Full-time
- Remote
- Business development
- Negotiation
Associate Technical Account Manager
Mindbody —Manchester
- Remote
- Microsoft Office
- SQL
- Project management
Quick apply
Final Mile Territory Manager
Evri —Trafford
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Account Manager
LGC Group —Bury
- £55,000 - £65,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Maintenance
Quick apply
6d
Go-to-Market - Manchester, United Kingdom
Speechify —Manchester
- Remote
- Sales
- APIs
- AI
9d
Technical Account Manager - French Speaker
Mindbody —Manchester
- Remote
- Bilingual
- English
- SQL
Quick apply
Henri-Lloyd Corporate Sales Manager UK (all)
Odlo International AG —Manchester
- Remote
- Sales
- Customer service
- Microsoft Office
Sales Specialist
LGC Group —Bury
- Full-time
- Remote
- Sales
- English
- Microsoft Office
Quick apply
6d
Area Sales Manager - Kent
CarFinance247 —Manchester
- Up to £50,000 a year
- Remote
- Business development
- Negotiation
Quick apply

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Helpdesk Coordinator - FTC 6 Months

OCS Group -
Manchester

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Microsoft Excel
Customer service
Facilities management
Microsoft Office
Communication skills
Help desk

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday - 8.00am - 17.00pm

Contract Type: 6 Month Fixed Term Contract

We are currently seeking an enthusiastic and highly organized Helpdesk Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities management Helpdesk using a Computer Aided Facilities Management (CAFM) system. This role involves taking full ownership of resolving customer queries from start to finish, ensuring adherence to SLAs and KPIs. As a Helpdesk Coordinator, you must be self-motivated, able to work under pressure and on your own initiative and have excellent communication skills.

Responsibilities:

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

Requirements:

Right to work in the UK
Proficient in Microsoft Office/Excel.
Helpdesk experience within a Facilities Management environment is desirable
Previous experience in a Administration environment is essential and managing a CAFM system is an advantage.
Excellent customer service track record, written and verbal communication skills.
Good attention to detail and level of accuracy.
Exceptional telephone etiquettes
Excellent organisation and planning skills.

Qualities:

Customer-focused
High degree of accuracy
Team player
Ability to work under pressure
Positive attitude and problem-solving skills
Commitment to achieving results

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

home based customer service jobs in manchester, eng

Helpdesk Coordinator - FTC 6 Months

Customer Support (UK)

POP-UP Brand Promoter

Sales Performance Coach

Project Support Administrator Apprentice

Customer Service Representative (German-speaking)

Advanced Specialist, Sales

Product Owner - Checkout & Payments

Voice of Customer Programme Manager - Fixed Term

ICT Applications Specialist

Area Sales Manager - Surrey

Area Sales Manager - Scotland

Associate Technical Account Manager

Final Mile Territory Manager

Account Manager

Go-to-Market - Manchester, United Kingdom

Technical Account Manager - French Speaker

Henri-Lloyd Corporate Sales Manager UK (all)

Sales Specialist

Area Sales Manager - Kent

I want to receive the latest job alerts for home based customer service in manchester, eng

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