Journey analyst Work, Jobs in Manchester, Eng (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
2d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Onboarding Analyst
DF Capital —Manchester
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Gym membership
Quick apply
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Portfolio Analyst
DF Capital —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Gym membership
Quick apply
Digital Performance Analyst
UNRVLD —Manchester
- Full-time
- Hybrid work
- Computer Science
- Marketing
- SQL
- Employee assistance programme
- Employee discount
Quick apply
13d
Analyst, Data Analytics - Transaction Services - Manchester
Alvarez and Marsal —Manchester
- Full-time
- Computer Science
- Data analysis skills
- English
Data Analyst I - ServiceNow
Booking.com —Manchester
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Quality control
- Relocation assistance
- Annual leave
Analyst, Data Analytics - Transaction Services - Manchester
Alvarez & Marsal —Manchester
- Computer Science
- Data analysis skills
- English
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply
13d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
Test and Transition Analyst
ManchesterCityCouncil —Manchester
- £37,280 - £40,777 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
1d
Associate - Researcher UX
Bally's Interactive LLC —Manchester
- Hybrid work
- Annual leave
- Gym membership
Quick apply
Quality Assurance Analyst (Financial Crime)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Banking
- Annual leave
Quick apply
Specialist, Client Operations
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
14d
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
2d
Business Analyst (Manufacturing)
Safran —Burnley
- Full-time
- Microsoft Excel
- Data analysis skills
- Hotel
- Annual leave
- Employee assistance programme
User Experience Designer
QinetiQ —Manchester
- Part-time
- Hybrid work
- Travel
- IT
- Leadership
Hive EPR Senior Analyst
Manchester University NHS Foundation Trust —Wythenshawe
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- AI
8d

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journey analyst jobs near manchester, eng

Journey Analyst

CAML -
Wigan

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Job details

Full-time
£40,000 - £50,000 a year
2 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

journey analyst jobs in manchester, eng

Journey Analyst

Senior Reporting and Insights Analyst

Onboarding Analyst

Reporting and Insight Analyst

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Portfolio Analyst

Digital Performance Analyst

Analyst, Data Analytics - Transaction Services - Manchester

Data Analyst I - ServiceNow

Analyst, Data Analytics - Transaction Services - Manchester

Data Scientist

1st line Service Desk Analyst

Test and Transition Analyst

Associate - Researcher UX

Quality Assurance Analyst (Financial Crime)

Specialist, Client Operations

Senior Specialist, Client Processing

Business Analyst (Manufacturing)

User Experience Designer

Hive EPR Senior Analyst

I want to receive the latest job alerts for journey analyst in manchester, eng

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