Line support technician Work, Jobs in Manchester, Eng (with Salaries)

1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
3d
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Digital IT Support Technician
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- University
- AI
2d
IT Resource Technician
WeBuyAnyCar —Manchester
- Monday to Friday
- No experience needed
- IT
- Communication skills
- Free parking
Quick apply
1d
Shift Technician
LANXESS Solutions UK Ltd. —Manchester
- Weekend availability
- Bachelor's degree
- Communication skills
- Life insurance
9d
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
3d
Endoscope Decontamination Technician (Relief Cover)
Manchester University NHS Foundation Trust —Manchester
- £25,272 a year
- Weekend availability
- University
- AI
6d
Manufacturing Technician
Procter & Gamble —Manchester
- 12 hour shift
- Mechanical knowledge
- Free parking
- Annual leave
Laboratory Technician - Softlines
Intertek —Manchester
- Microsoft Word
- English
- Organisational skills
Quick apply
Level 1 Tram Technician
KeolisAmey Metrolink —Manchester
- £47,045 a year
- Weekend availability
- Maintenance
- IT
- Employee assistance programme
- Employee discount
5d
IT Technician
Remtek Systems Ltd —Salford
- £28,000 - £30,000 a year
- Overtime
- Windows
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
10d
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
IT Technician
Salford City Academy —Manchester
- £25,918 - £30,985 a year
- Customer service
- Windows
- Computer networking
3d
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Manufacturing Shift Technician - Days - 4 on 4 off - Level 4
Kingsland Drinks —Manchester
- £31,890 a year
- Full-time
- In-person
- Mechanical knowledge
- Free parking
- Store discount
Quick apply
IT Services Technician (1st / 2nd line) - Huddersfield New College
Calderdale Council —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
13d
Primary Schools ICT Technician
St Helens Borough Council —St Helens
- £28,598 - £31,022 a year
- Full-time
- Customer service
- Computer networking
- IT
15h
Water Technician - Level 1
Mitie —Manchester
- Full-time
Primary Schools ICT Technician
St. Helens Council —St Helens
- £28,598 - £31,022 a year
- Monday to Friday
- Customer service
- Computer networking
- IT
13h

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1st Line Support Technician

CTRL-S LTD
Stockport

Quick apply

Job details

Permanent | Full-time
£24,750 - £30,000 a year
3 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Transport links
Paid volunteer time
Sick pay

Qualifications

Microsoft Windows Server
Azure
Customer service
GCSE
IT
Communication skills
A Level

Full job description

About CTRL-S

CTRL-S is a growing managed services provider (MSP) based in Stockport, UK. We support a wide variety of customers across several different sectors who rely on us to deliver their technology needs. We are passionate about teamwork and delivering an unrivalled service to our customers.

We have an opportunity for a positive person with a can-do attitude to become part of our progressive and growing organisation as we continue to build on our success, expand our client base and improve our service. We are looking for an enthusiastic support technician to join our 1st line team! This is an exciting opportunity for the right candidate to make an impact on grow with us.

Salary ranges from £24,750 - £30,000 depending on qualifications and experience.

Note: you must be based in the North West of England, be eligible to work in the UK and be comfortable commuting to Stockport daily as this is an office based role. You must also have at least 1-year of experience working within an MSP environment supporting Microsoft 365. If you do not have the relevant experience your application will not make it through to interview stage.

Does the below sound like you?

Job Description

As a member of the 1st line team, you are primarily responsible for handling support queries that come in from our customers via the service desk. You work with a variety of users through to senior management & business owners, assisting them with an assortment of queries across different technologies. You make sure that request escalations follow the agreed business process, and that the support team manager is kept up to date with any issues/escalations that might need further attention. You always ensure that the customers are kept up to date on the progress of their requests and do what you say you are going to do, when you say you are going to do it.

Soft Skills

You are confident talking to people both in person and on the phone. You can recognise different emotions such as when people are happy and when people are frustrated and can alter you approach to ensure the user receives the best experience possible. You are motivated to have a successful career in technology and want to be supported through your professional development. You are adaptable, work well under pressure and embrace learning new things daily. Most importantly you thrive when working as part of a team and you are professional in your approach.

Responsibilities & Duties

Respond to user queries via support portal and phone.
Identify issues and implement long term solutions (not sticking plasters).
Escalate issues following business process where necessary.
Update the service management system, ensuring all updates, calls, note and progress are logged and have been recorded promptly and accurately.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Suggest improvements to existing technical documentation and create new technical documentation where required.

Skills / Experience / Qualifications

Educational Requirements – GCSE/A Levels/Degree
At least 1 year of prior experience within a Managed Services Provider in a support based role dealing with M365 technologies.
Have or working towards Microsoft qualifications in any of; Windows 11, Windows Server 2019, 2022, 2025, Microsoft 365, Microsoft Azure
Ability to problem solve within a technical environment.
Strong communication skills.
Strong customer service approach and team player.
Strong work ethic and ability to work in dynamic work environment.

Here are some reasons to come and work with us…

Training and Development! We offer many study support options to help you reach your desired qualification.
Have a voice! Our inclusive culture ensures that everyone does.
Personal growth! Opportunities for personal and professional development, whilst broadening technical skills and your commercial acumen.
Flexi hours - Flexible working arrangements are available, and our regular team social events and purpose-built offices offer a dynamic and inspiring working environment.
Death in Service Benefit
Cycle to Work Scheme
Company Pension
Benefits Platform

Pay: £24,750.00-£30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

line support technician jobs in manchester, eng

1st Line Support Technician

IT Support Technician

Digital IT Support Technician

IT Resource Technician

Shift Technician

Junior IT Support Technician

Endoscope Decontamination Technician (Relief Cover)

Manufacturing Technician

Laboratory Technician - Softlines

Level 1 Tram Technician

IT Technician

IT Support Technician

IT Technician

IT Services Technician (1st / 2nd line)

Field Support Engineer - ITS

Manufacturing Shift Technician - Days - 4 on 4 off - Level 4

IT Services Technician (1st / 2nd line) - Huddersfield New College

Primary Schools ICT Technician

Water Technician - Level 1

Primary Schools ICT Technician

I want to receive the latest job alerts for line support technician in manchester, eng

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