Resolution manager Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
4d
Bid Manager
Perch Group —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Financial services
- Health & wellbeing programme
- Sick pay
Quick apply
10d
Receptionist
LAH Property Marketing —Manchester
- £28,509 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Success Manager
LIMA Networks LTD —Salford Quays
- £38,000 - £45,000 a year
- Full-time
Quick apply
Business Development Manager
Perch Group —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
4d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Location Manager
Anchor —Manchester
- £29,870 a year
- Communication skills
- Employee discount
8d
Store Manager - Immediate start
The Coffee House —Birchwood
- Up to £35,500 a year
- Full-time
- Management
- Travel
- Leadership
Quick apply
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
11d
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Contract Manager
Compass Group UK —Manchester
- £48,000 a year
- Contracts
- Leadership
- Communication skills
- Flexitime
Strategy Analyst
Perch Group —Manchester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Health & wellbeing programme
- Sick pay
Quick apply
3d
Customer Service Manager (CSM)
Hardichymax Global Ltd —Eccles
- £35,300 - £36,000 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
10d
Van Driver
FireGlass UK Ltd. —Manchester
- Full-time
Operations Manager
Camptech Products Ltd —Manchester
- £32,000 - £36,000 a year
- Weekend availability
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
8d
After Sales Coordinator
Camptech Products Ltd —Manchester
- £24,500 - £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Operations Manager
Active Care Group —Wigan
- £35,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
11d
Managing Transition Manager
Capgemini —Manchester
- Project management
- Bachelor's degree
- Business
12h
Business Analyst Manager
AJ Bell —Manchester
- Full-time
- Hybrid work
- Management
- Business
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
14d

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resolution manager jobs near manchester, eng

Customer Service Manager – Maternity Cover

Contained Air Solutions Limited
Manchester

Quick apply

Job details

Temporary | Full-time
£40,000 - £50,000 a year
4 days ago

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills

Full job description

Role Purpose

To support the efficient running of the Service Department for both CAS & Amercare maintaining Laboratory Clean Air Equipment, ensuring high-quality service delivery to customers, effective coordination of engineers, and smooth management of service contracts and aftersales opportunities. The role will focus on maintaining customer satisfaction, ensuring jobs are delivered on time and within budget, and assisting with the continuous improvement of service processes.

Key Responsibilities

Service Operations

Coordinate and schedule service work, ensuring efficient use of engineering resources.
Monitor job progress, ensuring deadlines, budgets, and service standards are met.
Support with the management of warranty claims, logging and tracking resolutions.
Assist in analysing service performance data to identify trends and areas for improvement.

Customer Experience & Communication

Act as a key point of contact for customers for routine service queries and updates.
Maintain strong working relationships with existing customers to encourage repeat business and contract renewals.
Support in conducting regular review calls or meetings with key accounts to ensure service expectations are met.

Aftersales & Commercial Support

Identify opportunities for additional service work, spare parts, or extended contracts.
Prepare basic quotations for service work and support in tender responses when required.
Help promote service offerings to new and existing customers through proactive communication.

Administration & Process Support

Maintain accurate service records, reports and documentation in line with company procedures.
Ensure service jobs are costed correctly and support in tracking departmental profitability.
Assist in forecasting resource needs, stock levels for service parts, and basic budget planning inputs.

Team Coordination

Provide day-to-day support to service engineers and office coordinators.
Assist in onboarding new service staff and support with training on internal systems and processes.
Help promote a positive team culture with a focus on efficiency, accountability, and customer service.

Continuous Improvement

Contribute ideas to improve service delivery processes, communication flow, and resource planning.
Support in driving adherence to quality procedures and health & safety standards across the department.

Skills & Experience Required

Experience in a service coordination or service team leader role, ideally within a technical or engineering environment.
Strong organisational and planning skills with the ability to prioritise and manage multiple jobs simultaneously.
Good commercial awareness with confidence in handling quotes and customer conversations.
Customer-focused mindset with excellent communication skills.
Competent using CRM or service management software, along with Microsoft Office (Excel, Outlook, Word).
Ability to work collaboratively with engineering teams and internal stakeholders.

Personal Attributes

Professional, proactive and service-oriented approach.
Calm under pressure with strong problem-solving ability.
Driven by efficiency, customer satisfaction and continuous improvement.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

resolution manager jobs in manchester, eng

Customer Service Manager – Maternity Cover

Bid Manager

Receptionist

Customer Support Advisor

Customer Success Manager

Business Development Manager

Telephony Application Manager

Location Manager

Store Manager - Immediate start

Senior Resident Services Associate

Customer Service Manager

Contract Manager

Strategy Analyst

Customer Service Manager (CSM)

Van Driver

Operations Manager

After Sales Coordinator

Operations Manager

Managing Transition Manager

Business Analyst Manager

I want to receive the latest job alerts for resolution manager in manchester, eng

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