senior it analyst Work, Jobs in manchester, eng (with Salaries)

IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Business Analyst - IT Projects
Mark43 —Manchester
- Full-time
- Data analysis skills
- Mentoring
- Organisational skills
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
9d
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior FinOps / Cloud Optimisation Analyst
Softcat —Manchester
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
12d
FP&A Analyst - Fuel and EV
EG On The Move Ltd —Blackburn
- Up to £45,000 a year
- 8 hour shift
- Microsoft Excel
- Analysis skills
- Accounting
- Free parking
- Annual leave
Quick apply
IT Business Analyst
AstraZeneca —Macclesfield
- Project management
- Machine learning
- Mentoring
10d
Data Analyst (Post 16 Young People's Service)
Salford Council —Salford
- £39,152 - £41,771 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
IT Manager
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- IT
- Employee discount
Quick apply
2d
Senior Reward Analyst
Channel4 —Manchester
- From £45,063 a year
- Hybrid work
- Microsoft Excel
- Maintenance
- Analysis skills
Senior Data Analyst
Kennedys Law - UK —Manchester
- Full-time
- SQL
- IT
- Financial services
Business Analyst
Freshfields —Manchester
- Full-time
- Azure
- Analysis skills
- Agile
8d
Senior Technical Analyst Networks & Telephony
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Management
- Presentation skills
- Mentoring
- Annual leave
- Employee discount
9d
Direct Pricing Analyst / Senior Direct Pricing Analyst
AXA —Manchester
- SQL
- Machine learning
- Python
Senior Cybersecurity Analyst
EG Group —Horwich
- Up to £55,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Free parking
- Flexible schedule
4d
Head of Technical Delivery
Finova —Salford
- Hybrid work
- DevOps
- Agile
- Leadership
- Employee assistance programme
14d
Senior Security Operations Analyst
interactive investor —Manchester
- From £54,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Lead Delivery Consultant
PACT Solutions —Manchester
- £25,000 - £250,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Leadership
Quick apply
Senior Customer Insight Analyst
Debenhams Group —Manchester
- Microsoft Powerpoint
- Analysis skills
- AI
Quick apply

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IT Service Management Senior Business Analyst

Freshfields -
Manchester

Apply Now

Job details

Full-time

Qualifications

Incident management
Business processes
Presentation skills
ITIL
ServiceNow
IT
Communication skills

Full job description

Role Summary

This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice.

Working closely with process owners and stakeholders across IT, business services and legal teams, the role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery.

Key responsibilities and deliverables

Develop and maintain a thorough understanding of the business processes.
Develop a deep understanding of the processes you are working with so that you become the subject matter expert.
Perform analysis of the impact of change requirements providing clear, concise and objective recommendations on how to proceed.
Identify and apply the right tools and methods to identify the user experience, characteristics and tasks, and the technical, organisational, and physical environment in which your processes operate.
Analyse the business processes that are impacted by your ITSM processes; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches.
Facilitate open communication and discussion between stakeholders, defining the right approach to achieve desired outcomes.
Work with Process owners to promote understanding of the need for changes, refinement, providing detail where needed in the development lifecycle.
Developing and using your knowledge of the business to ensure that process owners maintain a business perspective on how new processes will be delivered, including planning around key business cycles, selecting appropriate customers for pilot, etc.
Grow relationships with key stakeholders across IT, business services and/or legal practice groups depending on role.
Create detailed requirements documentation for the ServiceNow toolset, including catalogue and Virtual Agent flows where appropriate. Understand the capabilities and best practice guidance for ServiceNow in order to assure the roadmap.

Key requirements

Essential

Strong ITIL knowledge and experience, as well as knowledge of Incident Management tool sets
Experience managing and maintaining effective supplier relationships, where ‘desk to desk’ processes are in place
Experience assisting in the setup, process mapping and documentation of new processes
Experience creating and updating knowledge base articles when required
Exposure to assisting with ISO processes and associated tasks
Good working knowledge of ServiceNow
Experience assisting in developing and maintaining procedures and processes in line with Industry standard best practice and continual service improvement
Exposure to working primarily within a support team but also be comfortable presenting ideas to Senior Management and Clients
A passion for Service Management, focus on continual improvement and enthusiasm to learn
Strong communication/presenting ability
Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
An ability to effectively influence others and where necessary modify their opinions, plans, or behaviours
An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business
An understanding of organizational mission, values, and goals and consistent application of this knowledge

Experience and qualifications in the following areas will be reviewed and seen as a benefit however are not mandatory:

Desirable

Current vendor accreditations in ServiceNow
Exposure to legal industry specific technologies and tools

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

Apply Now

Refine Your Search

senior it analyst jobs in manchester, eng

IT Service Management Senior Business Analyst

Business Analyst - IT Projects

Jigsaw Homes Group Limited

Senior TechOps Generalist

Senior FinOps / Cloud Optimisation Analyst

Director, Enterprise Applications

FP&A Analyst - Fuel and EV

IT Business Analyst

Data Analyst (Post 16 Young People's Service)

IT Manager

Senior Reward Analyst

Senior Data Analyst

Business Analyst

Senior Technical Analyst Networks & Telephony

Direct Pricing Analyst / Senior Direct Pricing Analyst

Senior Cybersecurity Analyst

Head of Technical Delivery

Senior Security Operations Analyst

Lead Delivery Consultant

Senior Customer Insight Analyst

I want to receive the latest job alerts for senior it analyst in manchester, eng

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