Senior manager, servicenow transformation architect Work, Jobs in Manchester, Eng (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
11d
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- IT
- AI
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Azure
- Computer Science
- DevOps
International Trade Compliance Manager (Senior-level)
Anglo-Egyptian Commercial Group Ltd. —Manchester
- £91,000 a year
- ERP systems
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Communications Manager
Notaría Espinosa UK Ltd. —Manchester
- £65,000 - £90,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
7d
Senior Contracts / Operations Manager
Sylk Flooring Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Project management
- Driving
- Travel
Quick apply
Senior Product Manager - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Senior International Trade Manager
MoroccoNext International Trade & Business Solutions Ltd —Manchester Central
- £58,000 - £82,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- Contracts
- Free parking
- Employee discount
Quick apply
2d
Senior Project Manager - Regulatory / Governance Readiness
Together —Cheadle
- Full-time
- Azure
- Management
- Agile
Quick apply
Senior Project Manager
Johnson Controls —Manchester
- Full-time
- Project management
- Travel
- Annual leave
- Employee assistance programme
Senior Vice President, Application Development Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Transformation Excellence Manager
CHEP —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
Senior Product Manager
HippoDigital —Manchester
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Employee discount
Manager, Value Creation Services, M&A
Deloitte —Manchester
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
Senior Manager - Customer Services Strategy and Governance
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
4d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Senior Expansion Manager UK
Fastned —Manchester
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Project Manager – Transformation
United Utilities —Warrington
- Full-time
- Hybrid work
- PMP
- Project management
- Agile
- Annual leave
- Employee assistance programme
2d
Senior BIM Manager
AECOM —Manchester
- Full-time
- Hybrid work
- Construction experience
- Leadership
- Communication skills
4d

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senior manager, servicenow transformation architect jobs near manchester, eng

Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year
11 days ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role

Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.

About you

You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:

Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
Experience working with complex, always-on technology estates and third-party service providers.
Demonstrated experience producing executive-grade operational insight and reporting.
Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
ITIL Foundation with further qualification in one or more relevant ITIL process.
Working understanding of Agile Ceremonies and DevOps Techniques.
Essential experience of working in a complex, pressurised production environment in the Banking industry
Use of Microsoft Office Products

Experience in these areas would be helpful:

Public Cloud, Customer-facing and member-facing systems, Infrastructure experience

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at M3 Senior Manager grade

For all colleagues

Apply Now

Refine Your Search

senior manager, servicenow transformation architect jobs in manchester, eng

Senior Manager - IT Shared Service (Major Incident)

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

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Senior Product Manager

Manager, Value Creation Services, M&A

Senior Manager - Customer Services Strategy and Governance

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Senior Expansion Manager UK

Project Manager – Transformation

Senior BIM Manager

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