About the Role
Function: Contact Centre Agent
Contract: Permanent
Location: Trencherfield Mill, Heritage Way, Wigan WN3 4BN
Hours of work: Various shifts - Monday to Sunday between 07:45 and 21:00
Pay: £10.45 - £12.75 + Bonus Structure
Purpose of the role
The Contact Centre Agent allows Interact to provide services to our clients and customers, you will be managing inbound and outbound calls for our clients, these are sales calls providing telecommunication products and services.
· Answering calls promptly and professionally in line with our client’s brand values
· Exceeding client sales and cross sell targets through exceptional customer service, actively listening to customers' concerns and offering appropriate solutions
· Assisting customers with inquiries related to products, services, billing and account management
· Accurately documenting customer interactions and maintaining detailed records
· Ensuring customer satisfaction on all calls
About You – Skills and experience
We are a people person company looking for confident individuals who thrive in a fast-paced environment. Telecommunication, Retail and Customer service experienced people who can hit the ground running would be perfect for our Contact Centre Agents role, is that not you? Then don’t worry, if you have the willingness to learn we have a fully comprehensive 4-week training program to get you on the right track. We also offer ongoing support in role via our management and training teams, making sure you are confident and have the tools needed to succeed in our Call Centre Agent positions.
What Interact offers
· 28 days holiday inclusive of bank holidays
· Employee bonus scheme
· Free local gym memberships
· Cycle to work scheme
· Employee assistance program
· Internal progression opportunities
· Biweekly pay (2 weeks)
· Employee-owned trust bonus (criteria apply)
· Pension (22+)
· Up to 33 days holiday with tenure
· Discounted telecommunications contracts
Why we are right for you
At Interact, people are the core of our business, and it shows, many of our management positions are filled via internal promotion. We offer ongoing agent and management training programs to help people develop in their career journey with interact, supported all the way.
We are an Employee-Owned business so you can reap the rewards of our collective success! That’s right, you’ll have a real stake in our business with eligible employee members receiving an annual tax-free bonus after one year’s tenure. We also believe we have the best work culture too, look at some of our recent awards, the proof is in the pudding!
· 2024 - Gold award winner for Best Contact Centre Culture CCMA
· 2023 - Outsourced Contact Centre of the Year CCMA
· 2023 - Outsourced Contact Centre of the Year (Large) Northern Contact Centre Forum
· 2023 - Finalist for Large Business of the Year - Greater Manchester Chamber of Commerce Awards
· 2022 - BRONZE for Giving Something Back - European Contact Centre and Customer Service Awards
Note - The Call Centre Agent position will require the initial four weeks to work our day shift between 09:30 and 17:30 Weekdays as part of our comprehensive training program, come join us on our journey and grow with us.
We are a true promote-from-within business. Over 98% of our leadership team began their journey in entry-level sales roles, so progression here isn’t just possible — it’s proven.
Apply today!
Job Type: Full-time
Pay: £10.45-£12.75 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
Application question(s):
- This role involves a two stage interview process (both held on site). Are you able and willing to attend both stages if shortlisted? If you require any reasonable adjustments, please let us know.
Work Location: In person
