information technology manager Work, Jobs in manchester, gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
1d
Lead Buyer - Information Technology
MBDA —Bolton
- £45,000 - £55,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Free parking
2d
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Azure
Quick apply
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
7d
Change Manager
Capgemini —Manchester
- Hybrid work
- AWS
- IT
- Communication skills
13d
Warehouse Technology Manager
THG Ingenuity —Manchester
- Full-time
- Azure
- Warehouse experience
- IT
IT Manager
Vernon Building Society —Stockport
- £52,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
7d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Delivery & Business Analysis Manager
Limitless Digital Group Ltd —Burnley
- £65,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- AI
Quick apply
20h
Head of Digital and IT - Europe
PZ Cussons UK —Manchester
- Full-time
- IT
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- IT
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
Command Centre Lead
Capgemini —Manchester
- IT
- Communication skills
IT Team Leader
Innovative Technology Ltd —Oldham
- Full-time
- Azure
- IT
- Free parking
- Flexible schedule
13h
Marketing Technology Manager
Freshfields —Manchester
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
1d
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Global IT Operations Manager
Muck Rack —Manchester
- £52,000 - £92,000 a year
- Remote
- Analysis skills
- Travel
- IT
- Employee assistance programme
- Life insurance
Quick apply
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
1 day ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

information technology manager jobs in manchester, gtm

Helpdesk Manager

Lead Buyer - Information Technology

Head of Technology

IT Manager

Change Manager

Warehouse Technology Manager

IT Manager

Service Desk Manager

Service Delivery Manager

IT Delivery & Business Analysis Manager

Head of Digital and IT - Europe

IT Audit Manager

Senior IT Director

Command Centre Lead

IT Team Leader

Marketing Technology Manager

IT System & Application Manager

Service Desk Manager

Global IT Operations Manager

IT Engineering Manager

I want to receive the latest job alerts for information technology manager in manchester, gtm

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