It customer experience support analyst Work, Jobs in Manchester, Gtm (with Salaries)

IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
6d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
8d
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
6d
Strategy Analyst
Perch Group —Manchester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Health & wellbeing programme
- Sick pay
Quick apply
9h
IT Support Analyst
Charles River Laboratories —High Peak
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Sales
5d
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
13d
Service Desk Analyst
EXL Service —Manchester
- Full-time
- Customer service
- Windows
- Organisational skills
- Employee stock purchase plan
Global EPR Compliance Analyst
Ecoveritas Ltd —Manchester
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Sick pay
Quick apply
5d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
4d
Business Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1h
Data Centre Operator
Computacenter —Manchester
- 12 hour shift
- Customer service
- IT
- Time management
5d
Business Analyst
Calisen Metering —Manchester
- £500 a day
- Full-time
- Azure
- Data analysis skills
- SQL
1d
Systems Support & Governance Coordinator
JCDecaux —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
1d

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it customer experience support analyst jobs near manchester, gtm

IT Customer Experience Support Analyst

Anaplan -
Manchester

Quick apply

Job details

6 days ago

Qualifications

Microsoft Windows Server
Jira
Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Computer Science
SCCM
Microsoft Office
PRTG
Firewall
Analysis skills
Bachelor's degree
Confluence
LDAP
Telecommunication
SharePoint
Mac OS
ServiceNow
IT
Customer support
VMWare
Linux
Cisco Routers
Communication skills
Active Directory
Intune

Full job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office.

An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people.

Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills.

Your Impact

Explain system issues to business or non-technical personnel
Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux)
Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
ServiceNow Service Management or other ticketing system knowledge
Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection
Strong organizational, problem-solving, and analytical skills with an acute attention to detail
High standards of technical competency and quality of work

Your Qualifications

Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience
Problem-solving whiz in Mac and Windows hardware
Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows
Microsoft SCCM and InTune for Windows software/hardware admin
Understanding of JAMF for macOS
Understanding of Windows Server OS and ability to troubleshoot and correct problems
Experience with VMware
Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices
Exceptional verbal and written communication skills
Ability to quickly learn new skills and technologies
Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.)
Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.)
Exposure to Palo Alto Network, Cisco routers and switches, and firewalls
Experience working as part of a hybrid onshore/offshore workforce
Experience with US, EMEA, APAC ISPs
Meraki/Aruba (legacy) APs
Confluence/Jira/Jira Align
Jira ITSM/ServiceNow ITOM/ITSM
Access Management - Okta/Active Directory/RedHat LDAP
Slack/Slack Grid/Atlas
Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac)
Audio-Visual (Neat, WebEx, Zoom)
Executive presentations (Powerpoint, Lucidchart, Lucidspark)

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.

Quick apply

Refine Your Search

it customer experience support analyst jobs in manchester, gtm

IT Customer Experience Support Analyst

2nd Line IT Support Analyst

Junior Cyber Security Analyst

1st line Service Desk Analyst

Reporting and Insight Analyst

IT Support Analyst

Strategy Analyst

IT Support Analyst

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Jigsaw Homes Group Limited

Service Desk Analyst

Global EPR Compliance Analyst

1st Line Analyst - 12 Month FTC

Business Analyst

Service Desk Specialist

Data Centre Operator

Business Analyst

Systems Support & Governance Coordinator

KYC Analyst

Client Onboarding Coordinator

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