About Us
Lily Arkwright is a leading luxury fine jewellery brand, renowned for our beautifully crafted lab-grown and natural diamond collections. Featured in The Telegraph, Rock My Wedding, Confetti and The Independent, we are committed to delivering exceptional customer service alongside ethically sourced fine jewellery.
As members of the National Association of Jewellers (NAJ) with a JET-qualified team, we pride ourselves on offering expert guidance, exceptional craftsmanship and a highly personalised experience to every customer.
Our Manchester Head Office is located at Towers Business Park in Didsbury, a beautiful Grade II listed mansion set within landscaped grounds. The site offers an on-site café, regular community events, food vendors and a unique working environment that reflects the premium experience we provide to our customers.
We are looking for an organised and enthusiastic Jewellery Administrator to join our Fulfilment team. This is an exciting opportunity to work behind the scenes within the luxury jewellery industry, playing a key role in ensuring every customer order progresses smoothly from purchase through to delivery.
The Role
Every piece of jewellery we create follows a carefully managed journey. From sourcing beautiful diamonds to carrying out the final quality checks before dispatch, you’ll play an important part in ensuring every customer receives the exceptional experience we’re known for.
As a Jewellery Administrator, you’ll play a central role in that journey, ensuring orders progress efficiently while maintaining the exceptional standards our customers expect from a luxury jewellery brand.
You’ll work closely with our suppliers, workshops and internal teams to coordinate customer orders, purchase diamonds and gemstones, manage stock, carry out quality control checks and support the smooth day-to-day running of our operations.
No two days are the same. One day may involve sourcing gemstones for bespoke commissions, liaising with suppliers and tracking production schedules, while another could involve quality checking finished jewellery, preparing customer orders for dispatch, managing inventory or supporting wider operational projects.
This role offers the opportunity to build specialist knowledge of the jewellery industry while developing valuable skills in purchasing, supplier management, quality control and order coordination. As Lily Arkwright continues to grow, team members are encouraged to take ownership of projects, contribute ideas and develop their careers within the business.
Key Responsibilities
Order Management
- Manage customer orders from the point of purchase through to dispatch.
- Coordinate with workshops and suppliers to ensure production deadlines are met.
- Monitor order progress and help ensure customers receive an exceptional experience.
- Prepare completed orders for dispatch with accuracy and care.
Purchasing & Supplier Management
- Develop and maintain strong relationships with our workshop teams.
- Purchase diamonds, gemstones and jewellery components.
- Assist with stock ordering and inventory management.
Quality Control & Administration
- Carry out quality control checks on finished jewellery before dispatch.
- Maintain accurate records, trackers and internal systems.
- Reconcile purchase orders with delivery notes and invoices.
- Support stock takes and inventory audits.
- Complete scheduled and ad hoc administrative tasks.
- Assist with general office administration and operational support.
About You
We’re looking for someone who is organised, proactive and takes genuine pride in producing accurate, high-quality work. You’ll enjoy working with detailed information, solving problems and keeping multiple projects organised at once. Whether you’re coordinating supplier orders, checking finished jewellery or supporting customer orders, you’ll take ownership of your work and enjoy seeing tasks through to completion.
Jewellery experience is welcomed but not essential. We’re far more interested in finding someone with the right attitude, attention to detail and willingness to learn. Full training will be provided for the right candidate.
Essential
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- Exceptional attention to detail.
- Comfortable working with computers and online systems throughout the day.
- Good working knowledge of Google Workspace, particularly Google Sheets and Google Docs.
- Ability to manage multiple priorities while maintaining accuracy.
- Professional, positive and enthusiastic approach.
- Self-motivated with the ability to work independently and as part of a team.
Desirable but Not Essential
- Previous administrative or office-based experience.
- Jewellery industry experience.
- Experience with purchasing, stock control or supplier management.
- Experience using spreadsheets or inventory systems.
- An interest in luxury retail, jewellery or operations.
Working Hours
40 hours per week
Monday to Friday: 8:30am to 5:30pm
Occasional Saturdays may be required to support business projects or events.
Why Join Us?
At Lily Arkwright, we offer a supportive and ambitious environment where team members are encouraged to learn, develop and take ownership of projects.
This role offers genuine opportunities to develop within purchasing, operations, inventory management and wider business projects. You’ll gain valuable experience across multiple areas of the business while working closely with senior management on initiatives that directly contribute to our continued growth.
Benefits Include
- Beautiful Grade II listed working environment in Didsbury.
- On-site café and regular food vendors.
- Free on-site parking.
- Regular social and community events hosted at Towers Business Park.
- Local discounts through the Towers Life scheme.
- Annual bonus scheme.
- Structured personal development plan and career progression opportunities.
- NAJ accredited jewellery industry training.
- Exposure to wider operational and business growth projects.
- 28 days holiday per year, with additional holiday through our loyalty scheme.
- Staff discount on our jewellery collections.
- Relaxed and supportive working environment.
- Company pension.
Job Type: Full-time, Permanent
Salary: £28,000 to £30,000 per year
Work Location: In person, Manchester Head Office, Didsbury
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
