Retention specialist Work, Jobs in Manchester, Gtm (with Salaries)

Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
IPS Employment Specialist
Pure Innovations —Oldham
- £31,381 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
Quick apply
10d
CRO Specialist
Valentte —Winsford
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
Quick apply
6d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Learning and Development Trainer
DCBL —Runcorn
- £30,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Course Leader
dBs Music —Manchester
- £38,000 - £42,000 a year
- Part-time
- Teaching
Quick apply
1d
Head of CRM
Grace Media —Manchester
- £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Machine learning
Quick apply
11d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Employment Specialist
Employment —Trafford
- Up to £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
3d
Client Partner
UBDS Group —Manchester
- Hybrid work
- Sales
- Leadership
Quick apply
Member Management and Development Specialist
Health Research Authority —Manchester
- £49,387 - £56,515 a year
- Full-time
- Remote
3d
Information Governance Officer (Technical)
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
2d
Director of Psychological Professions
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £112,782 - £129,783 a year
- Full-time
- Leadership
9d
SEN Mentor
Young Giants —Stretford
- £30 - £40 an hour
- Travel
- Mentoring
Quick apply
4d
Sales Administrator
SIG Plc —Warrington
- CRM software
- Sales
- Customer service
9d
Quality Assurance Manager
Hopwood Hall —Manchester
- £54,399 a year
- Full-time
- Analysis skills
- Teaching
- Free parking
- Employee discount
Quick apply
6d
Talent Acquisition Executive
Mecsia Group —Warrington
- Full-time
- Travel
- Human resources
- Referral programme
11d
Consultant - Programme Advisory
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
- Analysis skills
Copywriter | Industry-Leading UK Agency Serving the US
Orange & Gray Limited —Manchester
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Marketing
- Health & wellbeing programme
- Work from home
Quick apply
13d
Financial Adviser
Eventus Recruitment Group —Manchester
- £42,500 - £50,000 a year
- Hybrid work
- Financial services
12d

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Customer Support Advisor

ITCUK -
Manchester

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Company events
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Business processes
Organisational skills

Full job description

Customer Support Advisor

Job Description

Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off

This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field. We offer a relaxed working environment, a casual dress policy and the freedom to learn new skills. We are looking for a highly motivated Customer Service specialist to join the team.

Key Responsibilities and duties

Servicing all inbound contact requests submitted by live chat, email or telephone whilst striving for first contact resolution and maximum customer advocacy.
Creating engaging interactions and developing relationships with customers.
Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives.
Escalate and report any player and business impacting issues through the correct channels.
Keep confidential records and financial information private and secure and ensure all contact is dealt with following GDPR/data protection requirements.
Address customer questions about new products, services and promotions to other brands, engage with and effectively promote incentives to improve customer satisfaction and team morale.
Work with the team manager to maintain best practices and implement any feedback provided to help improve customer service culture, response time and tools to improve staff/customer experience.
Complete ad-hoc tasks when necessary.
Utilise systems and technology to deliver great customer care.

The successful candidate will possess

Demonstrates strong interpersonal skills with the ability to communicate effectively and respectfully with a wide range of people.
Communicates clearly and adapts communication style, both verbal and written.
Pays attention to detail and contributes effectively in a team environment.
Applies organisational skills to prioritise tasks in a way that supports both individual and team needs.
Shows commitment to fostering positive and respectful interactions with customers and colleagues.
Uses available strategies and support to respond constructively in challenging or high-pressure situations.

We offer

A competitive Royal London pension scheme
Annual bonus
A company funded Health scheme to help maintain a great work-life balance
Great prospects for career progression and CPD opportunities
Relaxed and friendly working environment aided by our awesome breakout room – Playstation, Nintendo switch, ping pong, bean bags……
Two annual summer and winter parties
Free fruit, tea, coffee and ice cream vans when the sun plays out
Dogs, not every day, but from time to time we bring our 4 pawed pals in for cuddles
Casual dress code
24 days holiday increasing with length of service
Plenty of other benefits including Cycle to work scheme, tech scheme and staff discount scheme
Partnership with Spill, providing you with the access to a therapist service and numerous mental health tools to ensure healthy wellbeing at work
Lastly free car parking and an easy commute to the office either via car or public transport

Job Type: Full-time

Salary: £28,000 basic pay per year with double bank holiday pay and OTE bonus

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

retention specialist jobs in manchester, gtm

Customer Support Advisor

IPS Employment Specialist

CRO Specialist

Partnership Director

Learning and Development Trainer

Course Leader

Head of CRM

Key Account Manager

Employment Specialist

Client Partner

Member Management and Development Specialist

Information Governance Officer (Technical)

Director of Psychological Professions

SEN Mentor

Sales Administrator

Quality Assurance Manager

Talent Acquisition Executive

Consultant - Programme Advisory

Copywriter | Industry-Leading UK Agency Serving the US

Financial Adviser

I want to receive the latest job alerts for retention specialist in manchester, gtm

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