Retentions advisor Work, Jobs in Manchester, Gtm (with Salaries)

Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
HR Advisor
Totally Local Company —Stockport
- £34,000 a year
- Full-time
- Human resources
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Retentions Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Annual leave
HR Advisor
M&A Management —Wigan Central
- £33,000 - £38,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
Quick apply
3d
Customer Loyalty Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Annual leave
9d
Customer Service Advisor
Monkhouse Schoolwear —Altrincham
- £12.71 an hour
- Weekend availability
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Free parking
Customer Success Management Associate
Moody's —Salford
- Presentation skills
- Bachelor's degree
- Travel
Client Retentions Manager
PHMG Careers —Manchester
- £35,000 - £62,500 a year
- CRM software
- Organisational skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
3d
Inside Sales Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Annual leave
9d
CRM Executive, Selfridges Manchester
Chanel —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Mortgage Broker - Partner Advisor
The Mortgage Experts —Manchester
- £60,000 - £100,000 a year
- Remote
- Marketing
Aftersales Manager
Chapelhouse Motor Co Ltd —Bolton
- £35,000 - £60,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
11d
Document Control Manager
Highview —Manchester
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Human resources
- Business
- Leadership
Quick apply
Membership Advisor
Bannatyne —Skelmersdale
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
Client Partner
UBDS Group —Manchester
- Hybrid work
- Sales
- Leadership
Quick apply
Growth Executive
Soar With Us —Manchester
- £52,000 - £62,000 a year
- Full-time
- Remote
- Leadership
- Marketing
- Annual leave
- Life insurance
Quick apply
12h
People & Culture Manager
Hotel Football —Manchester
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Director of Psychological Professions
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £112,782 - £129,783 a year
- Full-time
- Leadership
7d

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retentions advisor jobs near manchester, gtm

Customer Support Advisor

ITCUK -
Manchester

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Company events
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Business processes
Organisational skills

Full job description

Customer Support Advisor

Job Description

Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off

This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field. We offer a relaxed working environment, a casual dress policy and the freedom to learn new skills. We are looking for a highly motivated Customer Service specialist to join the team.

Key Responsibilities and duties

Servicing all inbound contact requests submitted by live chat, email or telephone whilst striving for first contact resolution and maximum customer advocacy.
Creating engaging interactions and developing relationships with customers.
Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives.
Escalate and report any player and business impacting issues through the correct channels.
Keep confidential records and financial information private and secure and ensure all contact is dealt with following GDPR/data protection requirements.
Address customer questions about new products, services and promotions to other brands, engage with and effectively promote incentives to improve customer satisfaction and team morale.
Work with the team manager to maintain best practices and implement any feedback provided to help improve customer service culture, response time and tools to improve staff/customer experience.
Complete ad-hoc tasks when necessary.
Utilise systems and technology to deliver great customer care.

The successful candidate will possess

Demonstrates strong interpersonal skills with the ability to communicate effectively and respectfully with a wide range of people.
Communicates clearly and adapts communication style, both verbal and written.
Pays attention to detail and contributes effectively in a team environment.
Applies organisational skills to prioritise tasks in a way that supports both individual and team needs.
Shows commitment to fostering positive and respectful interactions with customers and colleagues.
Uses available strategies and support to respond constructively in challenging or high-pressure situations.

We offer

A competitive Royal London pension scheme
Annual bonus
A company funded Health scheme to help maintain a great work-life balance
Great prospects for career progression and CPD opportunities
Relaxed and friendly working environment aided by our awesome breakout room – Playstation, Nintendo switch, ping pong, bean bags……
Two annual summer and winter parties
Free fruit, tea, coffee and ice cream vans when the sun plays out
Dogs, not every day, but from time to time we bring our 4 pawed pals in for cuddles
Casual dress code
24 days holiday increasing with length of service
Plenty of other benefits including Cycle to work scheme, tech scheme and staff discount scheme
Partnership with Spill, providing you with the access to a therapist service and numerous mental health tools to ensure healthy wellbeing at work
Lastly free car parking and an easy commute to the office either via car or public transport

Job Type: Full-time

Salary: £28,000 basic pay per year with double bank holiday pay and OTE bonus

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in manchester, gtm

Customer Support Advisor

HR Advisor

Sales & Loyalty Team Leader

Customer Retentions Advisor

HR Advisor

Customer Loyalty Advisor

Customer Service Advisor

Customer Success Management Associate

Client Retentions Manager

Inside Sales Advisor

CRM Executive, Selfridges Manchester

Mortgage Broker - Partner Advisor

Aftersales Manager

Document Control Manager

Head of People

Membership Advisor

Client Partner

Growth Executive

People & Culture Manager

Director of Psychological Professions

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