Senior field service engineer Work, Jobs in Manchester, Gtm (with Salaries)

Customer Service & Operations Manager
Sustain Homes Limited —Didsbury
- From £38,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
Quick apply
1h
Regional Service Engineer - VTE
Arjo —Manchester
- Overtime
- Nursing home
- Electrical experience
- Communication skills
Senior Process Engineer
Risktec Solutions —Warrington
- Overtime
- Hybrid work
- Engineering
- System design
- Microsoft Office
- Employee discount
- Life insurance
11d
Senior Technology Design Engineer
Kier Group —Salford
- From £42,000 a year
- Full-time
4d
Senior Engineer(Asset)
Amey Ltd —Manchester
- Part-time
- Maintenance
- Master's degree
- Project management
- Annual leave
Quick apply
Senior Process Engineer
JN Bentley —Manchester
- Full-time
- Engineering
- Travel
- IT
- Annual leave
Quick apply
Senior/ Principal Consultant - Strategy & Feasibility - Rail, Light Rail, Freight, Local Authorities
WSP —Manchester
- Part-time
- Hybrid work
- Organisational skills
- Flexitime
- Work from home
5d
Graduate Field Service Engineer - South
Endress+Hauser UK —Manchester
- £32,000 - £35,000 a year
- Full-time
- Engineering
- Communication skills
- Annual leave
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Senior Principal HVAC Engineer
Assystem —Warrington
- CAD
- Communication skills
- Mechanical knowledge
Senior / Principal Drainage Engineer
Pell Frischmann —Manchester
- Full-time
- Hybrid work
- AutoCAD
- Management
- Analysis skills
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
10d
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- ERP systems
- Master's degree
- Travel
Quick apply
2d
Industrial Refrigeration Engineer
Star Refrigeration Ltd —Manchester
- £37,600 - £70,900 a year
- Weekend availability
- Maintenance
- Electrical experience
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Repair Coordinator
Stannah —Warrington
- Full-time
- Customer service
- IT
- Office experience
- Free parking
- Annual leave
Quick apply
Senior/Principal Safety Case Engineer
Amentum —Risley
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
- Employee stock purchase plan
- Annual leave
Senior Pavement Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
Senior Civil Engineer - Rail Infrastructure
WSP —Manchester
- Part-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Flexitime
- Work from home
Infrastructure Engineer
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
12d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Azure
- Military
- Salesforce
4d

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senior field service engineer jobs near manchester, gtm

Customer Service & Operations Manager

Sustain Homes Limited
Didsbury

Quick apply

Job details

Permanent | Full-time
From £38,000 a year
1 hour ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
Business processes
Renewable energy
Project management
Organisational skills
IT
Communication skills
Solar energy

Full job description

About Sustain Electric Limited

Sustain Electric Limited is a rapidly growing solar installation company delivering over 100 solar installations every month across the UK. We are committed to providing high-quality renewable energy solutions and exceptional customer service, helping homeowners and businesses reduce their energy costs and environmental impact.

As our business continues to grow, we are seeking an experienced and highly organised Operations & Customer Success Manager to take ownership of the day-to-day operational delivery of our installation projects while ensuring an outstanding customer experience from start to finish.

The Role

This is a key leadership position within the business, responsible for ensuring that our installation operations run efficiently and effectively every day.

You will oversee engineer scheduling, installation planning, scaffolding coordination, parts and materials management, and customer communications, ensuring every project is delivered on time and to the highest standard.

The successful candidate will be the operational hub of the business, managing multiple moving parts simultaneously, proactively resolving issues, and ensuring jobs proceed as planned while maintaining excellent customer satisfaction.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage both planned operations and reactive challenges.

Key Responsibilities

Day-to-Day Operations Management

Take ownership of the daily operational delivery of all solar installation projects.
Manage engineer schedules, workloads, and diary planning to maximise productivity and efficiency.
Ensure installation jobs are fully prepared and ready to proceed as scheduled.
Coordinate scaffolding contractors, suppliers, and installation teams to ensure projects remain on track.
Monitor installation progress and proactively identify potential issues before they impact delivery.
Manage reactive operational issues including engineer availability, weather-related delays, customer requests, material shortages, and installation challenges.
Reallocate resources and adjust schedules when unforeseen circumstances arise.
Ensure all necessary documentation, equipment, and materials are in place prior to installation dates.
Liaise closely with installation teams to ensure smooth communication and project execution.
Maintain visibility of all active projects and ensure installation targets are achieved.

Customer Success & Journey Management

Own the customer journey from post-sale through to installation completion.
Act as the primary operational contact for customers once projects have been scheduled.
Provide regular updates and clear communication throughout the installation process.
Resolve customer queries, concerns, and escalations in a professional and timely manner.
Ensure customers receive a seamless and positive experience throughout their project.
Monitor customer feedback and identify opportunities to improve service delivery.

Supplier & Contractor Coordination

Manage relationships with scaffolding providers, suppliers, and subcontractors.
Ensure scaffolding installations and removals are completed in line with project schedules.
Coordinate deliveries of solar panels, inverters, batteries, mounting systems, and other equipment.
Monitor stock levels and work with suppliers to minimise installation delays.

Process Improvement & Reporting

Develop and improve operational processes to support business growth.
Monitor operational performance and identify areas for efficiency improvements.
Track and report on key operational metrics.
Support senior management with planning, forecasting, and operational reporting.
Contribute to the development of scalable systems and processes as the business continues to expand.

About You

Essential Experience & Skills

Previous experience in an Operations Manager, Installations Manager, Service Delivery Manager, Customer Success Manager, or similar operational role.
Experience coordinating field-based engineers, installers, or technical teams.
Strong diary management and scheduling experience.
Excellent organisational and planning skills.
Proven ability to manage multiple projects and priorities simultaneously.
Strong problem-solving skills with the ability to react quickly to changing situations.
Excellent communication and customer service skills.
Strong IT skills, including experience using CRM and scheduling systems.
Ability to work under pressure and maintain attention to detail.

Desirable Experience

Experience within solar, renewable energy, electrical, construction, utilities, or home improvement sectors.
Understanding of installation project management.
Experience working with subcontractors and external suppliers.
Knowledge of operational KPI reporting and process improvement.

Pay: From £38,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Work Location: In person

Quick apply

Refine Your Search

senior field service engineer jobs in manchester, gtm

Customer Service & Operations Manager

Regional Service Engineer - VTE

Senior Process Engineer

Senior Technology Design Engineer

Senior Engineer(Asset)

Senior Process Engineer

Senior/ Principal Consultant - Strategy & Feasibility - Rail, Light Rail, Freight, Local Authorities

Graduate Field Service Engineer - South

Senior Technical Support Engineer

Senior Principal HVAC Engineer

Senior / Principal Drainage Engineer

1st Line NOC Engineer

Senior Applied AI Engineer – Prompting & Evaluation

Industrial Refrigeration Engineer

Repair Coordinator

Senior/Principal Safety Case Engineer

Senior Pavement Engineer

Senior Civil Engineer - Rail Infrastructure

Infrastructure Engineer

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

I want to receive the latest job alerts for senior field service engineer in manchester, gtm

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