transit manager Work, Jobs in manchester, gtm (with Salaries)

Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Packaging Development Manager
PZ Cussons UK —Manchester
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
MKT Branding Manager
Apostle International —Manchester
- £50,000 - £70,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
4d
Rail & Transit Sector Lead Director
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
Community Engagement Courier - Be Smoke Free
Change Grow Live —Manchester
- £26,091 a year
- Customer service
- Employee discount
- Referral programme
5d
Business Development Manager - Air & Sea Freight
GFS Global Freight Services (UK) Limited —Manchester
- Full-time
- Sales
- Microsoft Office
- Business development
Head of Strategic Transport & Delivery
Kirklees Council —Kirklees
- Full-time
- Leadership
Fibreglasser
Coolfreeze UK Ltd. —Manchester
- £14.00 - £14.50 an hour
- Full-time
- Health & wellbeing programme
- Annual leave
Head of Bid Management
Vix Technology —Manchester
- Full-time
- AI
- Leadership
- Employee assistance programme
Quick apply
Rail Facilities Engineer (Principal Engineer, Sr Engineer, or Engineer)
Metropolitan Council —Heywood
- £82,555 - £156,624 a year
- Full-time
- Microsoft Word
- Bar
- Microsoft Excel
- Employee assistance programme
- Life insurance
Senior/ Principal Transport Planner
AECOM —Manchester
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
Senior Planner - Highways
AECOM —Manchester
- Full-time
- Hybrid work
- Civil engineering
- Leadership
Tunnelling Technical Director/ Team Lead
AECOM —Manchester
- Full-time
- Hybrid work
- Management
- Engineering
- In-person
Senior Rail Systems Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
13d
OLE Design Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Principal Engineer - Tunnelling & Underground Structures
AECOM —Manchester
- Full-time
- Hybrid work
- Master's degree
- In-person
Principal Highways Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Civil engineering
- Team management
- Construction
Spanish Speaking eCommerce Customer Service Advisor
TrustFord —Warrington
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Technical Solutions Architect
Zippd —Manchester
- Full-time
- English
- SQL
- AWS
Quick apply
Packaging Technologist - The Little Treats Bakery
Roberts Bakery 1887 Ltd —Northwich
- Full-time
- Project management
- Bakery
Quick apply

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transit manager jobs near manchester, gtm

Service Desk Manager

Vix Technology -
Manchester

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

Cloud infrastructure
Shift management
ITIL
IT
AI
Communication skills

Full job description

Make The Connection.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

Find out more about your new workplace!

We seek a proactive, imaginative problem solver who is eager to dive in, address challenges, and create something exceptional as our Service Desk Manager. If you are motivated by the opportunity to make a significant impact, this is your chance to excel.

Service Desk Leadership & Capability Development

Lead UK and US Service Desk teams, managing performance, mentoring, and capability growth.
Standardise global processes, expand L1/L2 skills, manage shifts, and foster a customer-focused culture.

Incident, Problem & Change Management Governance

Own Incident Management lifecycle and governance of Problem and Change processes.
Ensure effective triage, escalation, ticket hygiene, SLA compliance, and operational KPIs.
Drive continuous improvement in incident handling and classification.

Major Incident Coordination

Coordinate Major Incident processes and bridge calls with Service Desk Managers (SDMs).
Ensure communication standards, approve formats, prepare Post-Incident Reports, and track corrective actions.
Enhance the Major Incident framework continually.

Reporting, Performance & Continuous Improvement

Manage monthly SLA and incident reports ensuring accuracy and contractual alignment.
Analyse trends and incidents to drive service improvements and update operational standards.

Requirements

Experience

3 years leading distributed or global Service Desks with expertise in managing Major Incidents within SLA-driven, ITIL-based environments.
Proven ability in enhancing Service Desk maturity (L1/L2) and integrating AI for proactive IT solutions.

Technical Skills

Expert in incident lifecycle governance, escalation, Major Incident coordination, and ITSM tool management.
Skilled in service performance analysis, KPI reporting, monitoring, alert management, and maintaining ticket quality.
Strong operational process discipline.

Soft Skills

Confident leader with decision-making ability under pressure.
Excellent written and verbal communication.
Comfortable in technical discussions on IT, cloud, and infrastructure.
Highly organised, process-oriented, and committed to continuous service improvement.

Benefits

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused. We offer:

A supportive culture with great on-site offices
A focus on learning and development
A great collaborative team culture

Sounds good? Then apply now. Get on board today!

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Quick apply

Refine Your Search

transit manager jobs in manchester, gtm

Service Desk Manager

Packaging Development Manager

MKT Branding Manager

Rail & Transit Sector Lead Director

Community Engagement Courier - Be Smoke Free

Business Development Manager - Air & Sea Freight

Head of Strategic Transport & Delivery

Fibreglasser

Head of Bid Management

Rail Facilities Engineer (Principal Engineer, Sr Engineer, or Engineer)

Senior/ Principal Transport Planner

Senior Planner - Highways

Tunnelling Technical Director/ Team Lead

Senior Rail Systems Engineer

OLE Design Engineer

Principal Engineer - Tunnelling & Underground Structures

Principal Highways Engineer

Spanish Speaking eCommerce Customer Service Advisor

Technical Solutions Architect

Packaging Technologist - The Little Treats Bakery

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