About Us:
Established in Manchester for over 15 years, we are a successful fashion accessories wholesaler specialising in high quality scarves and seasonal products. We take pride in our long-standing reputation for reliability in the B2B fashion sector.
About the Role:
We are looking for a versatile, proactive, and highly organised E-commerce & Operations Assistant. This is a true "all-rounder" role that requires a mix of hands-on operations and digital creativity. We don’t expect you to be a senior designer, but you must have a "good eye" for aesthetics and the self-motivation to manage tasks independently.
Key Responsibilities:
- Customer Engagement: Responding to wholesale enquiries via email and phone with a helpful, professional, and solution-oriented attitude.
- Creative Content: Designing 1-2 professional Newsletters per week and refreshing website Banners. You will also manage and update our Facebook and Instagram accounts to maintain brand consistency.
- Shopify Admin: Managing product listings (uploads, descriptions, pricing) and ensuring the website backend is accurate and up-to-date.
- Order Management: Efficiently handling order processing and despatching. This includes picking and packing orders accurately and coordinating with couriers to ensure our wholesale customers receive their goods on time.
Requirements:
- The Right Attitude: You are a self-starter who takes ownership of your work. You are comfortable working in a fast-paced environment and do not require a daily "task list" to stay productive.
- IT Foundation: Strong proficiency in Microsoft Excel and previous experience with Shopify (or similar platforms).
- Creative Skills: Solid experience using Canva, Adobe Express, or Photoshop to create clean, visually appealing digital marketing materials.
- Communication: Excellent written and spoken English. You are able to draft professional emails to B2B clients independently.
- Reliability: High attention to detail, especially regarding order accuracy and professional presentation.
- Self-Management: Proven track record of taking initiative and solving minor operational issues independently.
What We Offer:
- A stable role within a close-knit, independent team, backed by over 15 years of market presence.
- Training on our internal wholesale systems and Shopify processes.
- On-site Free Parking.
- Christmas Closure: The office is closed from approximately 20th Dec to 2nd Jan (included in your annual leave entitlement).
Working Hours:
- Monday to Friday: 09:30 – 17:00 (Standard)
- Peak Season (Sept – Dec): 09:30 – 17:30 (Factor in the busy period; included in salary)
Salary: £24,500 – £27,000 per annum (Depending on experience)
Location: Manchester (Wholesale area: Derby Street)
Job Type: Full-time, Permanent
我們是一家在曼徹斯特 Derby Street 經營超過 15 年的獨立時尚批發公司。雖然我們是一個 10 人以內的緊密型小團隊，但業務穩健。我們歡迎有華人文化背景的應聘者。我們看重個人的主動性和實際解決問題的能力。如果你更喜歡簡單、高效、直接的工作氛圍，並希望在一個尊重每一位員工貢獻的環境中長期穩步發展，歡迎投遞簡歷。
Pay: £24,500.00-£27,000.00 per year
Application question(s):
- Please provide a link to your online portfolio, or confirm you will attach samples of marketing materials (Newsletters/Banners) you have designed in previous roles.
- How many years of professional experience do you have managing product listings and orders on Shopify or a similar E-commerce platform?
- Q:Imagine you have finished all your daily tasks by 3 PM. What would you typically do for the remainder of the day?
A) Ask my manager for a new task list.
B) Check for website errors, look for design inspiration for the next newsletter, or clean up stock data.
C) Wait for the next customer email to arrive.
- Q:A long-term wholesale customer emails frustrated because their order of 50 scarves arrived with 5 items missing. They need them for a Saturday market. How would you structure your reply to solve this professionally?
- Q:You are in the middle of designing a critical Newsletter when the office phone rings. What is your approach?
A) Let it go to voicemail so I can finish the design; the design is a priority.
B) Answer immediately with a professional greeting, as every wholesale call is a potential sale.
C) Wait for a manager to answer it first.
Experience:
- customers: 1 year (preferred)
Work Location: In person
