controller Work, Jobs in manchester (with Salaries)

Service Support Controller
Access Platform Sales (APS) —Manchester
- From £40,000 a year
- Full-time
- CRM software
- Management
- Sales
- Free parking
- Life insurance
Quick apply
7d
Programme Controller
United Utilities —Warrington
- £48,089 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
1h
Financial Controller
Dizplai —Manchester
- £60,000 - £65,000 a year
- Full-time
Accountant
B3 Communications Ltd —Stretford
- £50,000 - £60,000 a year
- Full-time
- In-person
Quick apply
5d
Credit Controller
INEOS Group —Runcorn
- Full-time
- English
- Business
- Communication skills
14h
Financial Controller
Dalata —Manchester
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee assistance programme
7d
Regional Service Controller
Terberg DTS —Halifax
- Employee assistance programme
- Employee discount
Quick apply
12d
Financial Controller
Medpal —Runcorn
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Accounting
Quick apply
Financial Controller Kitt Green
Kraft Heinz Company —Wigan
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Project Controller / Project Scheduler - Manchester
MIGSO-PCUBED —Manchester
- Hybrid work
- PMP
- Project management
- Travel
- Employee discount
Quick apply
Senior Credit Controller / Commercial Credit Controller - Construction & Manufacturing
Proteus Facades Limited & Gordian Building Solutions Limited —Skelmersdale
- £38,000 - £42,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Organisational skills
- Free parking
- Life insurance
Quick apply
5d
Credit Controller
Travel Counsellors —Manchester
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
11d
Senior Billing and Credit Controller
Sudlows —Oldham
- Microsoft Outlook
- IT
- Communication skills
Business Controller-UK North (38773)
Melia Hotels International —Manchester
- Hotel
- Employee discount
Financial Controller
EG Group —Horwich
- £67,925 - £83,600 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Free parking
- Flexible schedule
1d
Group Reporting Manager
JamesFisher —Knutsford
- Time management
Controller
Oxalis Logistics UK —Huddersfield
- £30,000 - £40,000 a year
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Assistant Financial Controller
Speedy Freight —Knutsford
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
Quick apply
6d
Credit Controller
Bibby Financial Services —Salford
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
Quick apply
2d
Automotive Quality Controller
FMG Repair Services —Huddersfield
- £27,000 - £28,500 a year
- Annual leave
- Employee discount
Quick apply
13d

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Service Support Controller

Access Platform Sales (APS)
Manchester

Quick apply

Job details

Permanent | Full-time
From £40,000 a year
7 days ago

Benefits

Free parking
Additional leave
Company pension
Canteen
Transport links
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Management
Sales
Technical support
Supervising experience
HubSpot

Full job description

About Access Platform Service & Repair Ltd:

We specialise in the service, maintenance and repair of access platforms, helping our customers stay safe, compliant and productive when working at height. From routine inspections and LOLER examinations to emergency breakdown support and major repairs, our experienced factory-trained engineers deliver reliable, manufacturer-approved support across a wide range of powered access equipment.

Job Summary:

Responsible for controlling and coordinating all service-related customer communications and administrative activities across the business. The role ensures that all customer enquiries and jobs are effectively managed through 4 x core touchpoints:

1 Technical Support

2 Workshop

3 Field Service

4 Customer Contracts - driving performance against defined KPIs, revenue targets, and operational efficiency.

This is a performance-driven role with accountability for data accuracy, process discipline, and commercial outcomes.

Key Responsibilities:

1. Service Workflow & Enquiry Management

Own and manage the full lifecycle of all service enquiries through:

o Technical Support

o Workshop

Field Service
Customer Contracts
Ensure every job is logged, tracked, and progressed through each touchpoint in the CRM (HubSpot)
Eliminate “lost” enquiries by enforcing process compliance
Act as the central coordination point between departments

2. KPI Ownership & Performance Management

You are responsible for tracking and reporting and managing the following KPIs:

Revenue & Conversion

Service revenue vs target (daily / weekly / monthly)
Quote-to-order conversion rate
Average job value
Contract attachment rate

Operational Efficiency

Job turnaround time (by touchpoint)
First-time fix rate (Field Service)
Workshop utilisation rate
Engineer productivity (chargeable vs non-chargeable time)

Customer Performance

Response time to enquiries (SLA adherence)
Job completion times vs promise date
Customer satisfaction / repeat business

Pipeline Control (HubSpot)

Volume of enquiries at each stage
Stage ageing (how long jobs sit in each touchpoint)
Drop-off / leakage between stages

Key Expectation:
Not just reporting — you drive corrective actions when KPIs fall below target.

3. HubSpot CRM Ownership

Maintain and enforce the 4-stage service pipeline structure
Ensure all jobs are correctly categorised and updated in real time
Build and maintain dashboards showing:
Revenue performance
Pipeline value
KPI tracking
Train and support team members to use HubSpot correctly
Drive CRM discipline across engineers and admin

4. Planning & Coordination

Support scheduling of:
Field Service Engineers (FSEs)
Workshop jobs
Align resource allocation with revenue priorities
Ensure parts, labour, and job data are aligned before execution

5. Commercial Support

Ensure all work is:
Quoted where required
Approved before execution
Invoiced promptly after completion
Identify upsell opportunities (repairs, inspections, contracts)
Support contract renewals and service agreement tracking

6. Reporting & Governance

Produce a weekly service performance report including:
Revenue vs target
KPI dashboard
Pipeline health
Lead a weekly service review meeting with:
Workshop
Field Service
Technical Support
Highlight risks, bottlenecks, and recovery actions

Key Interfaces

Customers
Service Director
Financial Controller
Field Service Engineers
Workshop Team
Technical Support
Sales Team

Skills and Experience:

Essential:

Strong experience in service / workshop administration or coordination (engineering or capital equipment preferred)
People management
Proven experience using CRM systems (preferably HubSpot CRM)
Highly organised with strong attention to detail
Commercial awareness and understanding of service revenue streams
Confident communicator across technical and non-technical teams
Data-driven mindset with ability to turn insight into action

Desirable:

1. Previous experience in the construction or access platform sector

2. Experience with Syrinx

Working Conditions:

Hours of work: 8.00am – 5.00pm Monday to Friday with one hour lunch break

The role is full time office based.

The post holder may be required to undertake duties consistent with the level of the role as reasonably required.

Pay: From £40,000.00 per year

Benefits:

Additional leave
Canteen
Company pension
Free parking
Life insurance
On-site parking
Sick pay
Transport links

Application question(s):

How will you commute to work?
What is your current or most recent salary?
Do you have experience of working with Syrinx?
Are you able to commit to working 40 hours per week?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

controller jobs in manchester

Service Support Controller

Programme Controller

Financial Controller

Accountant

Credit Controller

Financial Controller

Regional Service Controller

Financial Controller

Financial Controller Kitt Green

Project Controller / Project Scheduler - Manchester

Senior Credit Controller / Commercial Credit Controller - Construction & Manufacturing

Credit Controller

Senior Billing and Credit Controller

Business Controller-UK North (38773)

Financial Controller

Group Reporting Manager

Controller

Assistant Financial Controller

Credit Controller

Automotive Quality Controller

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