Customer success specialist Work, Jobs in Manchester (with Salaries)

Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
13d
Advanced Specialist, Customer Success
Pearson —Manchester
- Project management
- Organisational skills
- Contracts
5d
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
CRM (HubSpot) & Business Systems Specialist
Speedy Freight —Knutsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- In-person
Quick apply
7d
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
11d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
6d
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
Customer Service Representative
interactive investor —Manchester
- Full-time
- Hybrid work
- IT
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Technical Support Specialist
Ultraleds —Manchester
- £32,000 a year
- Full-time
- CAD
- Customer service
- Presentation skills
- Free parking
- Employee discount
Quick apply
5d
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Military
- DevOps
- AWS
Customer Success Manager
Autotrader —Manchester
- £32,000 - £45,000 a year
- APIs
- Care plans
3d
Customer Success Manager - UK - M/F/D
AB Tasty —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
Customer Service Specialist
EMR UK —Warrington
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
11d
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Training & Development Specialist - Signalling
Siemens —Manchester
- Full-time
- Hybrid work
- Communication skills
- Teaching
- Time management
Freelance In-Person Event Specialist - St. Helens, UK
Visit.org —St Helens
- Temporary
- Customer service
- English
- Travel
Quick apply
14d
Consignment & Case Inventory Coordinator GB
Uniphar Medtech UK Limited —Manchester
- Microsoft Excel
- Administrative experience
- Analysis skills
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Customer Experience Specialist, Sales - Manchester
Tesla —Manchester
- Weekend availability
- Sales
- Customer service
- Presentation skills
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
13d

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customer success specialist jobs near manchester

Contact Centre Executive

Hillview Finance Limited
Salford

Quick apply

Job details

Full-time
£26,000 - £35,000 a year
13 days ago

Benefits

Free parking
Casual dress
Annual leave
Company events
On-site parking

Qualifications

CRM software
Customer service
Salesforce
B2B sales
Telemarketing
Communication skills

Full job description

Contact Centre Executive

Salford

£25,000 - £30,000 DOE + Performance Bonus (£35k OTE)

Full-Time | Monday-Friday | Office Based

Looking for a role where every conversation makes a difference?

At Hillview Finance, every customer starts their journey with a conversation.

That conversation starts with you.

We're looking for someone who genuinely enjoys speaking to people, takes pride in delivering excellent customer service and likes working in an environment where every day is different.

You'll be the first person many of our customers speak to, helping them begin their journey with Hillview before introducing them to the right advisor or department.

If you're organised, confident on the phone and enjoy keeping things moving, we'd love to hear from you.

About Hillview Finance

Hillview Finance is a specialist finance brokerage based in Salford, helping homeowners across the UK find the right finance solution for their needs.

Customer service is incredibly important to us. Whether someone has just made an enquiry or is already part-way through their application, we want every interaction to be professional, friendly and helpful.

This role sits right at the heart of that experience.

The Role

This isn't cold calling.

It isn't a sales role.

And it isn't a financial advice role.

Every customer you'll speak to has already contacted Hillview Finance.

Your role is to respond quickly, create a great first impression, confirm a few initial details and ensure every customer reaches the right advisor or department as smoothly as possible.

You'll also help existing customers with general enquiries, keeping them updated and directing them to the appropriate team whenever needed.

You'll become the communication hub of our business, working closely with advisors and case managers to ensure every customer receives an outstanding experience.

A Typical Day

Your day could include:

Contacting new enquiries shortly after they've applied.
Answering inbound customer calls.
Warm transferring customers directly to advisors.
Booking advisor callbacks where required.
Responding to customer emails and text messages.
Confirming basic application details before passing customers to an advisor.
Providing general updates to existing customers.
Updating our CRM accurately after every interaction.
Making sure no enquiry is missed and every customer receives a prompt response.

No two days are ever the same.

What Success Looks Like

Success in this role isn't measured by selling loans.

Instead, you'll help us deliver an outstanding customer experience by:

Contacting new enquiries promptly.
Maintaining excellent customer engagement.
Ensuring customers are transferred efficiently to advisors.
Keeping accurate records.
Helping our advisors spend more time advising customers and less time chasing enquiries.

You'll play a huge part in helping our business deliver the service we're known for.

What We're Looking For

We're less interested in where you've worked...

...and far more interested in who you are.

The right person will be:

✔ Friendly, confident and professional.

✔ Comfortable speaking on the phone throughout the day.

✔ Organised and able to manage multiple priorities.

✔ A strong communicator, both verbally and in writing.

✔ Positive, reliable and proactive.

✔ Confident using computers and CRM systems.

✔ Someone who takes pride in doing things properly.

Previous experience within a contact centre, customer service, recruitment, estate agency, banking, insurance, financial services or another customer-facing environment would be beneficial - but it certainly isn't essential.

We'll happily train the right person.

You'll Probably Love This Role If You...

Enjoy speaking to lots of different people every day.
Prefer busy days over quiet ones.
Like being organised.
Get satisfaction from helping customers.
Enjoy working as part of a close-knit team.
Want to build a long-term career rather than simply find your next job.

What You'll Receive

Competitive salary of £25,000-£30,000, depending on experience.
Performance bonus.
25 days annual leave plus bank holidays.
Monday-Friday working hours.
Free on-site parking.
Casual dress.
Company events.
Full training and ongoing support.
Modern office in Salford.
Genuine opportunities for career progression.

Career Progression

We're not looking for someone to simply answer the phone.

We're looking for someone who wants to build a career.

As Hillview Finance grows, so will this role. Our long-term plan is for this position to develop into a Contact Centre Team Leader, taking responsibility for helping shape and lead our customer contact operation.

If you're ambitious and want to grow with the business, we'll support you every step of the way.

Why Join Hillview Finance?

We believe great customer service starts with great people.

Every customer who contacts Hillview is trusting us to help with an important financial decision. Your role will be to make sure that trust begins from the very first conversation.

You'll become an important member of a supportive team where your contribution genuinely matters, your ideas are listened to, and your hard work is recognised.

If you're looking for a role where you can make a real impact while building a long-term career, we'd love to hear from you.

Pay: £26,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success specialist jobs in manchester

Contact Centre Executive

Advanced Specialist, Customer Success

Customer Support Specialist

CRM (HubSpot) & Business Systems Specialist

Customer Service Specialist

Communications Data Investigator, Single Point of Contact

Freelance In-Person Event Specialist - Manchester, UK

Customer Service Representative

Technical Support Specialist

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

Customer Success Manager

Customer Success Manager - UK - M/F/D

Customer Service Specialist

Customer Service Advisor

Training & Development Specialist - Signalling

Freelance In-Person Event Specialist - St. Helens, UK

Consignment & Case Inventory Coordinator GB

Service Desk Team Leader

Customer Experience Specialist, Sales - Manchester

Helpdesk Team Leader

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