director of customer success Work, Jobs in manchester (with Salaries)

Director Customer Success, EMEA
SafetyCulture —Manchester
- Full-time
- Employee assistance programme
Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
9d
Client Success Director
PHMG Careers —Manchester
- £35,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Work from home
Quick apply
8h
Deputy Director - People Services (GMFRS)
GMCA —Manchester
- £84,182 - £93,126 a year
- Human resources
- Leadership
- Negotiation
12d
Managing Director - Facilities Management
Mercury Hampton Ltd —Manchester
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
11d
Head of Operations
LIMA Networks LTD —Salford Quays
- Full-time
- QuickBooks
Quick apply
Client Relationship Director
QA Limited —Manchester
- Presentation skills
- IT
- AI
- Annual leave
- Employee assistance programme
Director of Channel Sales
PortSwigger —Knutsford
- Full-time
- Salesforce
Quick apply
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply
Internal Service Desk Manager
Advania UK —Manchester
- £44,000 - £48,000 a year
- Hybrid work
- Azure
- Maintenance
- Team management
8d
Project Buyer
Equans —Didsbury
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Head of Product
JDSPORTS —Bury
- Full-time
- Contracts
- Agile
- Leadership
- Employee discount
Quick apply
7d
Wealth Planning Director
Schroders —Manchester
- Full-time
Operations Director
Sisk —Manchester
- Full-time
- Management
- ERP systems
- English
- Annual leave
7d
Sales Coach
Barchester Healthcare —Manchester
- Sales
- Travel
Quick apply
14d
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Account Manager
Unify Energy —Manchester
- £28,000 - £30,000 a year
- Full-time
- IT

I want to receive the latest job alerts for director of customer success in manchester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director Customer Success, EMEA

SafetyCulture -
Manchester

Apply Now

Job details

Permanent | Full-time

Benefits

Employee assistance programme

Full job description

Why join us?

We’re a global tech company, just not the kind you’re picturing.Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

About You

You’re a strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. You’ve led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact.

You’re as comfortable in the boardroom discussing forecasts and expansion strategy as you are rolling up your sleeves to refine a playbook or support a complex enterprise customer conversation.

You bring a balanced leadership style grounded in data, commercial judgement, and genuine customer empathy. You’re comfortable challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Above all, you see Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value.

How You Will Spend Your Time

Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance
Deliver against regional retention and expansion targets, ensuring predictable and sustainable growth
Refine and execute a Customer Success strategy aligned to SafetyCulture’s global vision and regional objectives
Own risk identification, mitigation strategies, and forecasting for the EMEA CS function
Monitor customer health and key success metrics, providing clear reporting and insights to senior leadership
Partner closely with Customer Experience teams (Onboarding & Implementation, Support, Customer Operations) to create a seamless end-to-end customer journey
Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance
Act as the regional voice of the customer, influencing product direction and go-to-market priorities
Use data-driven insights to continuously improve team effectiveness and customer outcomes
Inspire resilience and adaptability within your team, guiding them to deliver high-quality

At SafetyCulture, we care about people and growing the team, through:

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities;
Hackathons, Workshops, Lunch & Learns
Access to our Leadership Academy as part of your ongoing growth and development journey

You’ll Also Receive Other Perks Such As

In-house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Gym sessions, book club, pet-friendly offices and more

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.Dismiss services promo card

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

director of customer success jobs in manchester

Director Customer Success, EMEA

Director of Customer Revenue & Retention

Director, Enterprise Applications

Client Success Director

Deputy Director - People Services (GMFRS)

Managing Director - Facilities Management

Sr. Director, Customer Experience & Quality - EMEA

Head of Operations

Client Relationship Director

Director of Channel Sales

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Regional Sales Director (North)

Internal Service Desk Manager

Project Buyer

Head of Product

Wealth Planning Director

Operations Director

Sales Coach

Lead Supervisor

Account Manager

I want to receive the latest job alerts for director of customer success in manchester

Related Searches

Explore jobs in more locations

How You Will Spend Your Time

At SafetyCulture, we care about people and growing the team, through:

You’ll Also Receive Other Perks Such As

Jobseeker tools

Employer Tools

Browse

Stay Connected