Experience manager Work, Jobs in Manchester (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
13d
Guest Services Excellence Manager
Hôtel de l'Étoile Hospitality Ltd. —Manchester
- £60,000 a year
- Customer service
- Bachelor's degree
- Mentoring
- Health & wellbeing programme
Quick apply
3d
Operations Manager
Tangerine —Manchester
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick apply
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Free parking
- Store discount
Quick apply
3d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Store Manager Manchester City Centre
Michael Kors —Manchester
- £45,000 - £65,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Customer Resolution Manager
First Choice Homes Oldham —Oldham
- £50,670 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
CRM Manager
Steer —Manchester
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager Manchester City Centre
Michael Kors —Manchester
- £45,000 - £65,000 a year
- Full-time
- Management
- Sales
- English
- Annual leave
- Employee assistance programme
Associate Relationship Manager - Manchester
Lloyds Banking Group —Manchester
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
12d
Lead Customer Experience Manager
Sainsbury's —Oldham
- £36,250 a year
- Management
- Leadership
- Employee discount
3d
Families First Programme Manager
Oldham Council —Oldham
- £60,000 - £63,305 a year
- Analysis skills
- Annual leave
- Employee discount
11d
Operations Manager
Amazon UK Services Ltd. —Manchester
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Operation Manager
Ibralibra Consults Limited —Manchester
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
Quick apply
Practice Manager Health Improvement Start Well
HALTON BOROUGH COUNCIL —Halton
- £47,181 - £50,269 a year
- Hybrid work
- Leadership
- Free parking
- Employee assistance programme
13d
Event Coordinator
Bloom Manchester —Manchester
- £15.00 - £16.50 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- In-person
- Employee discount
Quick apply
14d
HMP Manchester - Business Administrator
Ministry of Justice —Manchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
Assistant Manager
Boots —Manchester
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager (Flagship store)
Boots —Manchester
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
13 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

experience manager jobs in manchester

Customer Experience Manager

Guest Services Excellence Manager

Operations Manager

Customer Success Manager

Assistant General Manager-Experience & Innovation

Store Manager Manchester City Centre

Customer Resolution Manager

CRM Manager

Assistant Manager Manchester City Centre

Associate Relationship Manager - Manchester

Lead Customer Experience Manager

Families First Programme Manager

Operations Manager

Operation Manager

Practice Manager Health Improvement Start Well

Event Coordinator

HMP Manchester - Business Administrator

Assistant Manager

Assistant Manager (Flagship store)

Retail Sales Advisor - Manchester

I want to receive the latest job alerts for experience manager in manchester

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