guest experience manager Work, Jobs in manchester (with Salaries)

Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Guest Relations Manager
THG Ingenuity —Manchester
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
12d
Operations Manager
Popeyes UK —Manchester
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Manchester
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Shift Manager
Five Guys UK —Manchester
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Assistant Bar Manager
To Be Frank NQ —Manchester
- £31,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
Front Office Manager
Dalata —Manchester
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
Estate Agent
The Property Experts —Sale
- £8,400 a month
- Remote
- Sales
- Administrative experience
Team Manager - Customer Solutions Team
ClearScore Technology Limited —Manchester
- £55,000 - £65,000 a year
- Hybrid work
- Sales
- Customer service
- Supervising experience
- Flexible schedule
General Manager
Five Guys UK —Manchester
- From £40,970 a year
- Hospitality
- Management
- Sales
- Employee assistance programme
- Employee discount
Visitor Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
Deputy General Manager
TRG Concessions - San Carlo Manchester Airport T2 —Manchester
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Assistant Reservations Manager
Tattu Manchester —Salford
- Full-time
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
9h
Server
The Blues Kitchen Manchester —Manchester
- £12.71 - £14.75 an hour
- Part-time
- Serving
- Bar
- Restaurant
- Referral programme
Quick apply
Guest Relations Executive
The Rex —Manchester
- Hotel
- Referral programme
Quick apply
Head Host
Eastlands Venue Services Limited —Manchester
- Hospitality
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
9d
Deputy Manager
Walkabout —Manchester
- £32,900 a year
- Full-time
- Employee discount
Quick apply
4d
Assistant General Manager
RAMONA & The Firehouse —Manchester
- £33,000 - £37,000 a year
- Full-time
- Employee discount
Quick apply
Assistant Restaurant Manager
Hawksmoor Manchester —Manchester
- Up to £22.92 an hour
- Full-time
- Restaurant
- Referral programme
Quick apply
9d
Wedding & Special Events Coordinator
THG Ingenuity —Manchester
- Full-time
- Hospitality
- Microsoft Office
- Hotel
6d

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Guest Experience Manager

Dalata -
Manchester

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Hospitality
Guest relations
Computer literacy
English
Organisational skills
Time management

Full job description

Job Ref: DAL4940

Branch: Maldron Hotel Manchester City

Location: Maldron Hotel Manchester City, Manchester

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Posted date: 19/05/2026

Closing date: 20/06/2026

Guest Experience Manager - Maldron Manchester City

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Your Key Duties and Responsibilities:

Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and FB.
Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website.
Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports.
Check the Optimus sheet daily.
Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.

What You Will Need:

2-3 years of experience as a Guest Relations Officer or Manager.
Familiarity with hospitality industry standards.
Experience in a 3/4-star hotel.
Proficiency in English.
Computer literacy.
A customer-oriented and professional attitude.
An outgoing personality
Excellent organizational and time management skills.

About us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Benefits

50% Off FB in all properties
€/£60 employee rate on rooms for all Dalata hotel
30% off Friends Family rate
Pension access (Ask your HR Manager for local pension information)
Performance-related bonus plan
Development Opportunities through our Dalata Academy to support your career journey
Free employee meals on duty
Extra AL day for every year worked (5 days to a maximum of 5 days)
Employee Assistance Programme
Cycle to Work Scheme/Transport Schemes
Staff Appreciation Initiatives, fun team-building activities and regular charity events

Experience everything Manchester has to offer at Maldron Hotel Manchester City Centre.

Throw yourself into the thick of it with shopping, nightlife, theatres and stadiums right at your doorstep. Explore the city on your own terms with Oxford Road and Picadilly train stations just a short stroll away. You can also reach us from Manchester Airport in 25-minutes by car or taxi. New experiences, new friends, new memories, it all starts here.

Quick apply

Refine Your Search

guest experience manager jobs in manchester

Guest Experience Manager

Guest Relations Manager

Operations Manager

Assistant Manager

Shift Manager

Assistant Bar Manager

Front Office Manager

Estate Agent

Team Manager - Customer Solutions Team

General Manager

Visitor Experience Manager

Deputy General Manager

Assistant Reservations Manager

Server

Guest Relations Executive

Head Host

Deputy Manager

Assistant General Manager

Assistant Restaurant Manager

Wedding & Special Events Coordinator

I want to receive the latest job alerts for guest experience manager in manchester

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