Taxi Call Handler / Dispatcher Trainee
We are looking for a reliable and confident Call Handler to join our busy taxi office and train into a Dispatcher role.
This is a great opportunity for someone with strong communication skills, good local area knowledge, and the ability to stay calm under pressure in a fast-paced environment.
Job Duties
- Answer incoming customer calls
- Take and manage taxi bookings
- Assist drivers and customers with queries
- Learn dispatch operations and booking systems
- Monitor jobs and support the control room
- Maintain professional customer service at all times
Requirements
- Good spoken and written English
- Strong local area knowledge
- Confident using computers and phones
- Calm, organised, and able to multitask
- Reliable and punctual
- Able to work evenings/weekends if required
- Previous experience in a similar role preferred:
Taxi office
Private hire control room
Call centre
Transport/logistics operations
Training Provided
Dispatcher training will be provided to the right candidate, although applicants with previous taxi or transport office experience will be given preference.
Position Details
- Full-time / Part-time available
- Shift work may include evenings and weekends
- Immediate start available
- Competitive pay depending on experience
Ideal Candidate
We are looking for someone who:
- works well under pressure
- communicates professionally with drivers and customers
- has good knowledge of local roads and areas
- can learn quickly and work as part of a team
To apply, please send your CV along with a short message outlining your experience and availability.
Pay: £24,420.00-£45,445.13 per year
Work Location: In person
