It customer experience support analyst Work, Jobs in Manchester (with Salaries)

Systems Support & Governance Coordinator
JCDecaux —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
13h
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
2d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
9d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
12d
IT Service Desk Analyst
Restore PLC —Pendlebury
- £25,000 - £27,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
1d
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
12d
IT Support Analyst
Charles River Laboratories —High Peak
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Sales
8h
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £48,131 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
14h
Business Analyst - IT Projects
Mark43 —Manchester
- Full-time
- Data analysis skills
- Mentoring
- Organisational skills
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
9h
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
7d
Test Analyst
mydentist —Radcliffe
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
- Free parking
- Employee assistance programme
Quick apply
1d
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
13d
IT Business Analyst
AstraZeneca —Macclesfield
- Project management
- Machine learning
- Mentoring
8d
Junior Power BI Developer
BCN Group —Manchester
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Employee assistance programme
- Employee discount
Quick apply
1d
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- IT
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply

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Systems Support & Governance Coordinator

JCDecaux -
Manchester

Apply Now

Job details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Office
Administrative experience
User acceptance testing
Organisational skills

Full job description

This is a key supporting role in ensuring that operational systems and processes are used consistently, correctly, and in line with agreed governance standards across the Operations function. The role supports system users, coordinates training and onboarding activity, maintains operational documentation and helps embed controls and compliance into day-to-day operations.

Acting as a bridge between operational teams, systems specialists and governance requirements, the role contributes to effective system adoption, risk reduction and operational resilience, particularly during periods of system change and continuous improvement.

Reports into: Systems & Performance Manager

What you'll be doing...

Provide first-line support to operational users for day-to-day system queries and issues.
Assist with user access requests and basic system administration tasks in line with agreed controls.
Log, track and follow up system issues, escalating to the Systems Analyst or IT where required.
Support the smooth day-to-day operation of operational systems by helping users follow agreed processes.

Coordinate and deliver training for new starters on operational systems, processes and ways of working.
Support system rollouts and changes by preparing and delivering training sessions and communications.
Maintain training materials, user guides and reference documentation, ensuring content is current and accurate.
Track training completion and support refresher training where required.

Maintain operational process documentation, ensuring it reflects approved and current ways of working.
Support adherence to governance requirements, including data protection, system usage standards and audit controls.
Assist with GDPR awareness and compliance activities within operational processes.
Maintain evidence and records required for audits and reviews.
Create and maintain new inventory-related suppliers in Unibuy, ensuring requests are complete, correctly coded and compliant with Procurement and Finance policies before submission.
Monitor adherence to inventory and supplier data standards through regular checks and exception reporting and work with process owners to address root causes when issues arise.

Support system change activity by coordinating user involvement in UAT.
Assist with the preparation and maintenance of UAT documentation, test evidence and issue logs.
Support change readiness and post-implementation activities to help embed new processes and system functionality.

Act as a central coordination point for system-related communications and guidance.
Identify recurring issues or knowledge gaps and propose improvements to training or documentation.
Support continuous improvement initiatives by helping standardise and simplify processes.
Support the Systems Analyst with adhoc tasks/projects

A little bit about you...

Experience in an operational support, systems support or coordination role within a structured environment.
Strong organisational and administrative skills, with the ability to manage multiple activities concurrently.
Experience supporting users with systems or process queries.
Ability to produce clear, accurate documentation and training materials.
Good working knowledge of standard office applications (e.g. Microsoft Office, especially Excel and Word).

Experience supporting operational systems (e.g. ERP, work management or asset management systems).
Exposure to training delivery, onboarding or knowledge management.
Experience supporting governance, audit or compliance activities.
Familiarity with GDPR or data protection principles.
Experience supporting UAT or system change activities.

Methodical, organised and detail-focused.
Approachable and supportive, with a strong customer-service mindset.
Comfortable working within defined processes and controls.
Able to communicate clearly with a wide range of stakeholders.
Proactive, reliable and committed to continuous improvement.
Calm and resilient in a changing operational environment.

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.

Apply Now

Refine Your Search

it customer experience support analyst jobs in manchester

Systems Support & Governance Coordinator

IT Customer Experience Support Analyst

1st line Service Desk Analyst

2nd Line IT Support Analyst

Junior Cyber Security Analyst

IT Service Desk Analyst

Reporting and Insight Analyst

IT Support Analyst

Senior Reporting and Insights Analyst

Service Desk Analyst

IT Support Analyst

Business Analyst - IT Projects

IT Client Support Specialist

Jigsaw Homes Group Limited

Test Analyst

Commercial Data Analyst

IT Business Analyst

Junior Power BI Developer

Performance Analyst

KYC Analyst

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