Quality assurance call monitoring Work, Jobs in Manchester (with Salaries)

Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
10d
Scheduler
Last Mile Group —Warrington
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
13d
Service Delivery Team Manager - Kooth Face to Face & Online
Kooth —Halton
- £36,103.20 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Paid training
- Annual leave
Quick apply
12d
Deputy Service Manager (Supported accommodation 16+)
Fairview Care and Support —Newton-le-Willows
- £36,000 - £38,000 a year
- Full-time
- Travel
- In-person
- Care plans
- Employee assistance programme
- Referral programme
Quick apply
1d
Microsoft Security Operations Centre (SOC) Analyst – T2 & T3
Avanade —Manchester
Caretaker
Downing.com —Hulme
Quick apply
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
1d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Specialist Production Instructor Laundry
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Sales Development Representative
The Pilot Group —Manchester
- £27,000 - £30,000 a year
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
8h
Social Media Executive
Dentsu —Manchester
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Employee discount
Care Coordinator
Prolife Healthcare Services —Timperley
- £24,420 - £32,000 a year
- Full-time
- Driving
- Organisational skills
- IT
- Free parking
Quick apply
12d
Maintenance Operative
Downing.com —Manchester
- Overtime
- Customer service
- Maintenance
- English
Quick apply
Deputy Manager
Greenfields Care Home —St Helens
- £28,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
Asbestos Analyst
Lucion Group —Manchester
- Employee discount
Project Manager
Northrop Grumman —Manchester
- Travel
- Agile
- IT
Kitchen Assistant
HC-One - Summerville —Warrington
- £13.45 - £13.95 an hour
- Organisational skills
- IT
- Kitchen experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Support Infrastructure Engineer
ANS Group Limited —Manchester
- Full-time
- Scripting
7d
Engineering Team Leader
JIK-Integral UK Limited —Manchester
- Full-time
- Management
- Maintenance
- Analysis skills
- Annual leave
Quick apply
5d
Regional Building Services Engineer (MEP)
Principal Designer Jobs —Manchester
- £50,000 - £58,000 a year
- Call to connect
- Travel
- Leadership
- Annual leave
- Flexible schedule

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quality assurance call monitoring jobs near manchester

Call Centre Team Leader

Sureserve -
Halifax

Quick apply

Job details

£27,718 a year
10 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service
Analysis skills
Team management
Organisational skills
IT
Leadership
Communication skills

Full job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Role Overview:

This role focuses on achieving KPIs and SLAs for inbound and outbound calls, primarily scheduling smart meter installations or exchanges. It ensures an exceptional customer experience and smooth journey.

As the company's first point of contact, you will deliver outstanding service, represent the business professionally to stakeholders, and uphold service standards while setting an example within the Contact Centre team.

Key Responsibilities:

Team Management: Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale.

Operations Coordination: Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements.

Communication: Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments.

Performance Monitoring: Track KPIs, identify improvement areas, and implement strategies to boost efficiency.

Problem-Solving: Resolve operational challenges by coordinating resources and personnel effectively.

Documentation: Maintain accurate records for quality assurance, reporting, and compliance.

Training: Provide ongoing training to enhance team skills and performance.

Customer Service: Handle escalations professionally to ensure high customer satisfaction.

Compliance: Ensure activities align with company policies, safety standards, and legal requirements.

Experience:

Minimum of 3-5 years of experience in dispatching, or a similar role, with at least 1-2 years in a supervisory or leadership position.

Key Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Strong organizational and multitasking skills.
Ability to remain calm and make decisions under pressure.
Analytical skills to assess performance metrics and implement improvements.
Knowledge of transportation regulations and safety standards.

What we are offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:

Competitive salary
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
Sureserve Benefits Hub, accessing over 1000’s retail discounts,
Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
Bike2Work scheme,

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Location - Victoria Mills (Office-based with occasional travel to field locations as needed)

Work Location: In person

Quick apply

Refine Your Search

quality assurance call monitoring jobs in manchester

Call Centre Team Leader

Scheduler

Service Delivery Team Manager - Kooth Face to Face & Online

Deputy Service Manager (Supported accommodation 16+)

Microsoft Security Operations Centre (SOC) Analyst – T2 & T3

Caretaker

Out of hours Contact Centre Supervisor

Telephony Application Manager

Specialist Production Instructor Laundry

Sales Development Representative

Social Media Executive

Care Coordinator

Maintenance Operative

Deputy Manager

Asbestos Analyst

Project Manager

Kitchen Assistant

Senior Support Infrastructure Engineer

Engineering Team Leader

Regional Building Services Engineer (MEP)

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