Helpdesk manager Work, Jobs in Manchester M28 (with Salaries)

Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
14d
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Facilities Management —Preston
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Helpdesk Scheduler
Emcor —Salford
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
14d
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
ITSM Helpdesk Specialist (ITIL)
Tesco Mobile —Manchester
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
Assistant Workplace Services Manager
Government Property Agency —Manchester
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Salesforce
- English
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
IT Field & Helpdesk Technician
Centra Systems Ltd —Preston
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
- Work from home
Quick apply
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Area Workplace Manager
Government Property Agency —Manchester
- £56,500 - £62,554 a year
- Full-time
- Hospitality
- Management
- Customer service
14d
Working Capital Client Service Manager
HSBC Global Services Limited —Manchester
- Full-time
- Communication skills
4d
Helpdesk Planners (Internal applications only)
Novus Property Solutions Ltd —Warrington
- Full-time
- Organisational skills
- IT
- Employee discount
Quick apply
5d
Shift Lead - Food - Merseyside Region
Marks & Spencer —Warrington
- £14.47 an hour
- Weekend availability
- Employee discount
14d
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
6d
Facilities Management Coordinator
Arcadis —Warrington
- Maintenance
- Microsoft Office
- Driving
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply

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Service Delivery Manager

Together -
Cheadle

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

ITIL Certification
ITIL
Relationship management
Communication skills

Full job description

Company Description

Benefits of working at Together

Great Base salary + up to 20% annual performance bonus & great corporate benefits.
Country’s largest non-bank lender
Friendly team, great career opportunities
26 days holiday, and a day off for your birthday, plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts

–––––––––––––

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

Job Description

As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.

Typical duties include (not limited to):

Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains
Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners
Monitor all GTS train helpdesk queues for level 2 & level 3 alerts
Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk.
Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release.

Qualifications

This role would suit someone who thrives in a fast-paced operational environment, enjoys owning complex incident and ticket workflows, and is confident engaging technical teams, suppliers, and business stakeholders to protect service quality and SLAs. It would particularly appeal to a detail-focused, analytically minded communicator who can balance hands-on service management and major incident coordination with governance activities such as reporting, budgeting input, invoicing support, and supplier relationship management.

Applicants with a blend of the following experience will be highly regarded:

Experienced Service Management professional
ITIL V3 Foundation / Intermediate qualified
Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment
Experience of leading the implementation of ITSM standards and processes
Experience of driving and managing continual service improvement (CSI) plans
Quality and compliance driven
Demonstrable relationship management skills
A flexible and adaptable approach to working
Excellent written and verbal communication skills
Excellent analysis and problem-solving skills
Excellent customer facing skills
Self-motivation and able to take responsibility
Able to demonstrate initiative and a proactive approach

Additional Information

–––––––––––––

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#TMLP

Quick apply

Refine Your Search

helpdesk manager jobs in manchester m28

Service Delivery Manager

IT Service Desk Manager

Customer Service Helpdesk Advisor (Reactive Planner)

Service Desk Manager

Helpdesk Scheduler

IT Manager

Customer Service Helpdesk Advisor (Reactive Planner)

ITSM Helpdesk Specialist (ITIL)

Assistant Workplace Services Manager

2nd Line Support Analyst

IT Field & Helpdesk Technician

Building Manager

Area Workplace Manager

Working Capital Client Service Manager

Helpdesk Planners (Internal applications only)

Shift Lead - Food - Merseyside Region

IT Services Engineer

Facilities Management Coordinator

Office Coordinator

Customer Service Advisor

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