Phone operator Work, Jobs in Manchester M8 (with Salaries)

CCTV Operator
VPS —Oldham
- Up to £26,333.50 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Concierge - 20hrs
GLL —Manchester
- £13.45 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Employee discount
23h
Customer Service and Sales Assistant
Morevans LTD —Ashton-Under-Lyne
- £27,000 - £35,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
12d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
8d
Banking Hub - Counter Clerk
Bramhall Banking Hub —Bramhall
- From £13 an hour
- Overtime
- Customer service
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
Multiskilled Operator Sauce (Patak's)
AB World Foods (Patak's) —Leigh
- £31,366.62 a year
- Full-time
- In-person
- Communication skills
- Mechanical knowledge
- Free parking
- Profit sharing
Quick apply
Print Operator
Apogee Corp —Warrington
- Full-time
- Microsoft Outlook
- Windows
- Time management
- Employee assistance programme
- Employee discount
7d
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Manchester
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Assembly Team Leader
Watson Marlow Fluid Technology Solutions —Huddersfield
- Microsoft Excel
- First Aid Certification
- IT
- Annual leave
Assembly Team Leader
Watson-Marlow Fluid Technology Solutions —Huddersfield
- Microsoft Excel
- First Aid Certification
- IT
- Annual leave
Field Service Engineer
Yorkshire Packaging Systems —Brighouse
- £50,000 - £55,000 a year
- Full-time
- English
- Travel
- Communication skills
- Annual leave
Quick apply
Team Leader (Convoluting)
Watson-Marlow Fluid Technology Solutions —Huddersfield
- Microsoft Excel
- IT
- In-person
- Annual leave
Team Leader (Convoluting)
Watson Marlow Fluid Technology Solutions —Huddersfield
- Microsoft Excel
- IT
- In-person
- Annual leave
Depot Operative
PPG —Huddersfield
- Full-time
- Communication skills
Quick apply
14d
Head of Product
Interact Software —Manchester
- Full-time
- Hybrid work
- Bilingual
- Bar
- IT
- Annual leave
- Gym membership
Quick apply
Area Sales Manager (South West)
BFT, a brand of SOMFY Group —Stockport
- Full-time
- Hybrid work
- Sales
- Customer service
- Travel
Quick apply
14d
Area Sales Manager (Yorkshire & the Humber, East Midlands and the East of England)
BFT, a brand of SOMFY Group —Stockport
- Full-time
- Hybrid work
- Sales
- Customer service
- Travel
Quick apply
14d
Transport Planner (Project Officer)
Kirklees Council —Huddersfield
- Full-time
- HTML
1d

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CCTV Operator

VPS -
Oldham

Quick apply

Job details

Full-time
Up to £26,333.50 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
CCTV
Microsoft Office
Organisational skills
SIA
Computer skills
Phone etiquette
Communication skills

Full job description

Job Description

The successful applicants will operate within the VPS Monitoring Centre. The main responsibilities will be handling incoming alarms, answering customer queries and offering advice as well as helping to log jobs. At times, you will be the main point of contact for VPS staff and customers from other departments and will make decisions that support the rest of the business. The role of the CCTV Operator is to deliver exceptional customer service as part of a dedicated Monitoring Centre team, provide accurate and timely handling of incoming alarms, surveillance, customer service queries and out of hours customer support within agreed SLAs. Provide support function to sales, operational and administrational teams.

Key Accountabilities & Activities

· Understand the end-to-end VPS process from enquiry to invoice

· Adhere to the surveillance camera code of practice

· Answer calls and alarm activation within agreed SLAs

· Work within the expectations of existing VPS accreditations and current British Standard

· Be the first point of call for customers and engineers

· Work efficiently and effectively within a team

· Log any out of hours calls or queries on the appropriate software

· Ensure line manager is kept aware of all customer issues

· Attend training courses when required

· Develop and maintain an excellent knowledge of all the products and services offered by VPS

· Work closely with colleagues throughout the business providing daily support where required

· Drive for continuous process improvement

· Effective escalation of issues where appropriate to ensure customer request is resolved

· Effective complaints resolution adhering to company process

· Effective communication with internal and external stakeholders

· Effective prioritisation and time management

· Ad hoc duties as and when required by the business

Key Performance Indicators

· Speed of response

· Accuracy of administration

· Performance

· Relationship management

· Phone etiquette

· Email etiquette

· Customer service

Essential qualifications and experience and personal attributes

· CCTV licence

· Excellent attention to detail

· Excellent organisational skills

· Good oral and written communication skills

· Team player with strong interpersonal skills

· Professional manner when dealing with customers and colleagues

· Able to work under pressure and to tight deadlines

· Good problem-solving skills and able to use your own initiative

· Excellent working knowledge of Excel, Word and Outlook

· Good listening skills and an interest in developing knowledge of security services and products

· Experience working within a Remote Video Response Centre and CCTV software

Benefits

Company pension
Referral programme
On-site parking
Free parking
Life insurance
Health & wellbeing programme
Sick pay
Additional leave
Enhanced Overtime

Job Type: Full-time

Pay: Up to £26,333.50 per year

Benefits:

Additional leave
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Application question(s):

Are you able to provide a complete 5-year employment history, including supporting references where required?
Do you have experience using computers and working with a variety of software applications and computer systems?

Licence/Certification:

SIA CCTV License (required)

Work Location: In person

Quick apply

Refine Your Search

phone operator jobs in manchester m8

CCTV Operator

Concierge - 20hrs

Customer Service and Sales Assistant

Communications Data Investigator, Single Point of Contact

Banking Hub - Counter Clerk

Multiskilled Operator Sauce (Patak's)

Print Operator

Travel Lifestyle Manager - Arabic Speaking | Overnight

Customer Experience Team Manager

Group Sales Manager

Assembly Team Leader

Assembly Team Leader

Field Service Engineer

Team Leader (Convoluting)

Team Leader (Convoluting)

Depot Operative

Head of Product

Area Sales Manager (South West)

Area Sales Manager (Yorkshire & the Humber, East Midlands and the East of England)

Transport Planner (Project Officer)

I want to receive the latest job alerts for phone operator in manchester m8

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