- Ipswich Borough Council
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Address: Ipswich, Suffolk IP1 2DE
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Salary: £51,356 - £53,460 per annum
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Hours: 37 hours per week
- Contract: Permanent. Required as soon as possible
- Reference: 0829
Ipswich Borough Council is looking for a Neighbourhood Team Manager (Sheltered Housing and Tenancy Support).
Are you passionate about social housing and making a real difference to the lives of tenants? We currently have a rare opportunity within our Tenancy Services Team to undertake the role of Neighbourhood Team Manager, with a specific focus on leading our Sheltered Housing and Tenancy Support Services.
This is an exciting opportunity to provide leadership across two vital service areas that support some of our most vulnerable tenants to live independently, safely and successfully within their homes and communities. Working within a wider management team you will help ensure continuity of service, support operational delivery and contribute to the ongoing development of these specialist services.
Through leading our Sheltered Housing and Tenancy Support teams, you will play a key role in promoting resident wellbeing, tenancy sustainment and service excellence. You will support and develop frontline officers, ensure compliance with housing and safety standards, and oversee the delivery of high-quality services that place tenants at the heart of everything we do.
Whilst our service maintains the highest standards of professionalism, we also encourage colleagues to be themselves, bring new ideas and enjoy what they do. Working alongside dedicated teams and experienced managers, you will have the opportunity to influence service delivery, contribute to service improvements and support our response to the evolving Social Housing Regulatory Framework.
No two days are ever the same in social housing, and this role offers a rewarding combination of operational leadership, resident engagement, partnership working and service improvement. Resilience, empathy and a commitment to delivering excellent customer service will be key attributes for success.
The day-to-day focus of the role will be the leadership and co-ordination of our Sheltered Housing and Tenancy Support Services, ensuring that performance, compliance and customer service standards continue to be delivered to a high standard.
You will have the opportunity to lead and contribute to a wide range of activities including:
supporting the operational delivery and development of Sheltered Housing and Tenancy Support services
leading staff through effective coaching, supervision, performance management and professional development
supporting tenants through tenancy sustainment interventions that promote independence and positive tenancy outcomes
overseeing sheltered housing scheme operations and ensuring compliance with housing management, health and safety and safeguarding requirements
monitoring service performance, caseload management and customer outcomes to drive continuous improvement
supporting the ongoing decant programme, ensuring tenants are fully supported throughout the process
working closely with internal teams, elected members and external partners, including Adult Social Care, Health Services, voluntary organisations and contractors
responding to complex casework, complaints and resident concerns with professionalism and empathy
contributing to policy reviews, quality assurance activities and wider service improvement initiatives
supporting wider Tenancy Services objectives and helping shape the future delivery of housing support services.
The role offers a unique opportunity to gain valuable management experience within a specialist service area while working at the forefront of services that directly impact residents' quality of life.
If you are passionate about housing, tenant wellbeing and delivering excellent services, this could be an outstanding development opportunity.
Our Tenancy Services teams are committed to making a positive difference every day. We pride ourselves on being supportive, collaborative and solutions-focused, with a strong emphasis on teamwork and professional development. The management team are approachable, experienced and committed to helping colleagues succeed.
You will be joining services that are highly respected across the organisation and play a crucial role in supporting residents to live independently, maintain successful tenancies and remain connected to their communities.
If you are driven, people-focused and ready for a new challenge, we would love to hear from you.
Hours of work are 37 per week, Monday to Friday.
DBS clearance is required for this role.
This is a hybrid working role (a minimum of 1 day per week working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
To find out more
For more information about this role please call Arron Samson (He / Him) on 01473 432000 or via email on [email protected]
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification (pdf) to find out more about this role.
How to apply
To apply, please visit our website where you can complete the online application form for this vacancy.
Closing date: 11.55pm, 22 July 2026.
Interview date: week commencing 3 August 2026.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.
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