Liaison Work, Jobs in Manningtree, Ess (with Salaries)

Technical Support Coordinator
Greenscape Energy Ltd —Ipswich
- £28,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
6d
Hire Administrator
Suffolk Marine Safety Ltd —Great Blakenham
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
Quick apply
10d
Business Support Officer
Wellbeing —Colchester
- £27,292.30 - £29,207.95 a year
- Full-time
Support Worker
Mavam Supported Housing —Ipswich
- £27,791.70 - £28,181.70 a year
- 8 hour shift
- Administrative experience
- In-person
- Care plans
- Free parking
- Paid training
Quick apply
Systems Liaison Officer
Suffolk County Council —Ipswich
- £40,777 a year
- Full-time
- Hybrid work
- Childcare
- Annual leave
Project Administrator
M Group —Ipswich
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Progression and Destination Tutor
COLCHESTER INSTITUTE —Colchester
- £28,686.84 - £31,284.24 a year
- Part-time
- English
- Mentoring
Quick apply
3d
Professional Services Manager
M Group —Ipswich
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Learning & Development Business Partner
Consensus —Colchester
- £30,000 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Financial Controller
Sterling Supergroup Ltd —Maldon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
Quick apply
11d
HSEQ Lead
Claret Civil Engineering —Bury St. Edmunds
Quick apply
Patient Transport Liaison Officer
HTG-UK —Ipswich
- Full-time
- Organisational skills
- Employee assistance programme
- Referral programme
11d
Apprentice Pharmacy Assistant
Square Pharmacy —Ipswich
- From £13,312 a year
- Full-time
- Customer service
- Patient care
- In-person
- Employee discount
Quick apply
14d
Policy, Training, Projects and Business Engagement Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Construction
Quick apply
2d
Area Head - Media
COLCHESTER INSTITUTE —Colchester
- £50,158.68 - £54,795.52 a year
- Full-time
- Education
- Continuous improvement
- Team management
Quick apply
Credit Control Analyst
AXA —Ipswich
- Administrative experience
- Analysis skills
Security Supervisor
Mitie —Harwich
- £13.74 an hour
- Full-time
- English
- Supervising experience
- Communication skills
Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
Lecturer - Course Leader - Electrical Installation
COLCHESTER INSTITUTE —Colchester
- £35,228.44 - £43,290.00 a year
- Full-time
Quick apply
Business Analyst 12 month FTC
SmartestEnergy —Ipswich
- £55,000 - £65,000 a year
- Hybrid work
- Travel
Quick apply

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Technical Support Coordinator

Greenscape Energy Ltd -
Ipswich

Quick apply

Job details

Permanent | Full-time
£28,500 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
CRM software
Microsoft Outlook
Renewable energy

Full job description

Job description

We're hiring a Technical Support Coordinator to join our Technical Support Team. It's a varied, customer-facing role, and we're looking for someone who takes ownership, stays on top of the detail, and makes sure nothing gets left without a next step.

You'll be the first point of contact for technical queries across our renewable energy product range — solar PV, battery storage, heat pumps and air conditioning. One minute you're handling an inbound call from a customer, the next you're chasing a manufacturer for an outstanding response, the next you're updating a ticket and keeping an installer in the loop. Things move quickly, and we need someone who moves with them.

This role would suit someone who is naturally organised, a clear communicator, and genuinely curious about how technology works. You don't need to arrive with all the answers — but you do need to be the kind of person who finds them.

Key Responsibilities

Call Handling and Ticket Management

Answer inbound technical support calls from customers, installers and internal teams in a professional and helpful manner
Open, log and manage support tickets accurately, ensuring all relevant information is captured at first contact
Track open tickets through to resolution, keeping customers and internal teams informed of progress and expected timescales
Escalate tickets to the Technical Support Specialist or Technical Manager where issues require deeper investigation or are outside the scope of the role
Maintain clear and up-to-date ticket records so that the Technical Support Team has full visibility of all open queries.

Manufacturer and Supplier Liaison

Contact manufacturers and suppliers by email to raise technical queries, request product guidance and chase outstanding responses on behalf of the Technical Support Team
Log and track all manufacturer correspondence accurately, ensuring responses are shared with the relevant team members and linked to the correct support tickets
Build familiarity with manufacturer technical portals, warranty processes and product documentation to support efficient query resolution
Flag unresolved or urgent manufacturer queries to the Technical Support Specialist for further action where necessary

Customer Issue Resolution and Experience

Support the Business Support Team in resolving customer issues relating to system performance, operation or faults.
Provide clear technical explanations that can be communicated to customers.
Assist in diagnosing customer-reported issues using monitoring systems and installation records.
Where appropriate, communicate directly with customers to explain technical findings or proposed solutions.

In carrying out the role, the Technical Support Coordinator must ensure that all queries are handled in a way that:

Supports prompt and effective resolution of customer problems
Provides clear and understandable technical explanations
Demonstrates professionalism and technical competence
Minimises disruption or inconvenience to customers
Maintains customer confidence in the company’s services.

Learning and Development

Actively develop product and systems knowledge across the company’s renewable energy and HVAC range, supported by structured training and mentoring from the Technical Support Team

What we offer

£28,500 basic salary
Opportunities for progression for the right candidate
Enhanced annual leave: 25 days, plus an additional day per year after two years' service (up to a maximum of 35 days)
Pension Scheme
Medicash Health Plan (cashback on everyday healthcare costs)
Life assurance at 4x salary
Cycle to work scheme
Friendly, supportive, and collaborative team environment
You'll receive ongoing coaching and support, with KPIs around productivity and customer satisfaction reviewed with you regularly once you're settled in.

Hours and location

37.5 hours per week. 8.00am–4.30pm, Monday to Friday
Office-based at Woodbridge Road, Ipswich.
We're happy to discuss reasonable adjustments at any stage of the process or in the role itself.

How to apply

Please apply via Indeed with an up-to-date CV. We'll be reviewing applications from 22nd June 2026, with first-stage Teams interviews taking place that week and the following week. Successful candidates will then be invited to a face-to-face interview at our Ipswich office.

Applicants must have the right to work in the UK to apply.

If you're a natural organiser who enjoys variety, takes ownership of every query, and wants to build a career in renewables, we'd love to hear from you.

* Please note: we are recruiting directly and are not seeking support from recruitment agencies at this time. Thank you for your understanding.

Job Types: Full-time, Permanent

Pay: £28,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in manningtree, ess

Technical Support Coordinator

Hire Administrator

Business Support Officer

Support Worker

Systems Liaison Officer

Project Administrator

Progression and Destination Tutor

Professional Services Manager

Learning & Development Business Partner

Financial Controller

HSEQ Lead

Patient Transport Liaison Officer

Apprentice Pharmacy Assistant

Policy, Training, Projects and Business Engagement Manager

Area Head - Media

Credit Control Analyst

Security Supervisor

Service Desk Team Leader

Lecturer - Course Leader - Electrical Installation

Business Analyst 12 month FTC

I want to receive the latest job alerts for liaison in manningtree, ess

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