Repair Coordinator
Role Overview
Acumen is seeking a proactive and organised Repair Coordinator to support the day-to-day coordination of repairs across our contractor network. The role is focused on ensuring repair works progress efficiently, documentation is maintained accurately, and contractors, customers, and operational teams remain informed throughout the repair lifecycle.
The Repair Coordinator will act as a central point of contact for live repair activity, supporting contractors, surveyors, adjusters, and policyholders to ensure works are progressing in line with agreed scopes, timescales, and service standards.
This role is ideal for someone with strong organisational and communication skills who enjoys working in a fast-paced operational environment.
Key Responsibilities
- Coordinate repair works from instruction through to completion
- Schedule works and monitor progress against agreed timelines
- Liaise with contractors, surveyors, adjusters, and policyholders throughout the repair process
- Monitor drying progress, reinstatement works, delays, and variations
- Chase updates, documentation, photographs, and repair progress information
- Ensure repair records, notes, and updates are accurately maintained within internal systems
- Ensure repairs align with approved scopes and authorised works
- Escalate delays, complaints, risks, or operational concerns where appropriate
- Support the preparation of final accounts and associated documentation
- Act as a day-to-day contact for contractor communication and operational queries
- Maintain contractor records including contact details, coverage areas, and compliance documentation
- Monitor renewal dates for contractor documentation and proactively chase outstanding information
- Carry out basic contractor due diligence checks including insurance and accreditation verification
- Assist with onboarding new contractors into the network
- Support the collection and management of compliance documentation including:
- RAMS
- Insurance documents
- PCI documentation
- Construction Phase Plans
- Health & Safety files
- Support operational teams with repair-related administration and updates
- Escalate technical, compliance, or service concerns to the Repair Manager where required
Skills & Experience Required
Essential
- Experience within administration, repairs coordination, insurance claims, contractor management, or a similar operational environment
- Strong organisational and multitasking skills
- Excellent communication and relationship-building abilities
- Ability to prioritise workload in a fast-paced environment
- Good attention to detail and accurate record keeping
- Confident using Microsoft Office and operational systems
- Ability to work collaboratively with contractors and internal teams
Desirable
- Experience within insurance claims or property repairs
- Understanding of reinstatement or restoration works
- Exposure to contractor compliance documentation
- Previous experience using Apex or similar systems
Personal Attributes
- Organised and dependable
- Customer focused
- Calm under pressure
- Proactive and solutions focused
- Team oriented with a positive approach
- Strong attention to detail
Reporting Line
Reports to: Network Manager
Location
Annesley, Nottingham
Salary & Benefits
£25,000 – £30,000 depending on experience
Why Join Acumen?
Acumen is a growing and forward-thinking claims management business focused on delivering excellent customer outcomes and operational service standards. This role offers the opportunity to become part of a supportive operational team within a growing business environment.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
